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January 2024 by Waldi Jimenez
Absolutely love coming to this store. The team members are so helpful, starting with the manager Riley (I think she is a manager), she's helped me on a few occasions... recently with a rewards card that saddly expired that she honored and another with an exchange that was a bit complex. Tammy is also super sweet and helpful! I love coming here.
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January 2024 by Thomas Kern
poor selection of items
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December 2023 by Mark Ward-Panatieri
I will not be coming back! I came to the store to do some Christmas shopping this holiday season on the night of 12/18/23. I was searching for a specific item that the website said was in stock. So I went to the service desk to help find my item. Upon approaching the desk I noticed 6 female employees chatting it up. I stood at the desk for what seemed like an eternity only to have the 6 female employees present rather dirty looks since I was interrupting their gossip session. Two of them made eye contact with me while I was at the desk and walked away. Finally one of them decided to provide customer service after I had to abruptly insert myself into their attention. Upon my request, the employees continued to talk for another 5 minutes before one of them went to look for my item. After waiting 20 minutes I had finally gotten my item. Overall, the service was horrible. I shouldn't have to feel as though I am in a hostile environment when I do business. In addition, I shouldn't have to feel like I am causing displeasure at the expense of my service request. Whoever tuns the establishment should seek to split the six of those girls up. Overall, they were not being productive and just flat-out rude to customers. As a result of my experience, I shall take my future business elsewhere to stores like Ramsey. At; least there the employees don't run away from you.
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November 2023 by Margot Harrison
Clean, upbeat environment. An associate assisted me to an available dressing room and the cashier was smiling as she called me over.
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November 2023 by Mila Mesquita
Luis was very rude and passive aggressive towards us today. We ended up buying what we needed somewhere else due to the treatment we received
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September 2023 by Jennys_Styles
Was having a hectic day and had to stop in today. Was great and helped by Evan, he made everything go easy and quickly. Thank you ?
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August 2023 by William Ward
Very impressed with the assembly quality of the bike I bought for my 7yr old. The in store pickup literally took 3 minutes from when I checked in. No fuss transaction. I'll be back!
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July 2023 by Harue Yurasi
Do not come to this sporting goods , the people who work there are condescending and snarky .
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June 2023 by Annastasia B.
The girl staff are Rude. I will never go back. Highly unprofessional.. If they need the job you should try treating people better..
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June 2023 by Neal Jones
Very nice compared to most of their other stores; 2 story and has everything!
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May 2023 by Grace Kim
Don’t go to this dick’s sporting goods. The people working here have no manners or respect for their customers. I went here a few times in the past to get sneakers and every time I went they tried to rip me off. Like any other customer, I always check the clearance aisle. But whenever I find something good that’s on sale and try to purchase it, they always charge me a couple dollars more. They also never have shoe sizes for anything. In addition, the people at the register (for some odd reason) always throw my things after scanning the item. It’s disrespectful. Customers deserve more than that, especially for what we pay for.
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April 2023 by MP K
Went to buy Hoka sneakers for my Mom & the employee working that dept was extremely knowledgeable about the brand. He was very helpful.
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April 2023 by Kenneth Cestero
Michael was very helpful and we teamed up to put my brand new kayak in my truck.Great team they have in there and will definitely be back to buy my gear at this location in Rockaway.Thanks Michael
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April 2023 by Chris Dube
A busy Saturday and their customer service employees were very helpful and quick, about 4 different employees offered their help. Quick check out too
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April 2023 by Barb K.
The two employees we dealt with were rude, not helpful, and looked bored! If you hate your job that much, look for something else!
