Casio America, Inc. has received mixed reviews from customers regarding their products and service. Some customers appreciate the company's commitment to resolving issues, noting positive experiences with the support team. One customer reported a successful dispute resolution for a mistaken order, expressing excitement about future purchases. However, there are concerns about the online ordering system, which some describe as frustrating and lacking the ability to amend mistakes once an order is placed. On a positive note, many customers praise the Casio Service Center in Dover, New Jersey, for their efficient and effective repair services. Users reported quick turnaround times for battery replacements and repairs, with some receiving additional perks, like keychain straps. Communication from the service team is frequently highlighted as excellent, with staff going above and beyond to ensure customer satisfaction. Overall, while there are areas for improvement in the ordering process, Casio America is recognized for its reliable watch repairs and attentive customer service.
Thank you very much Casio America for your good service towards me 😀 since I placed the order on November 13 and just today it just arrived at about 2 in the afternoon in very good condition. And the purchase was successful and safe I would possibly buy from you again.
November 2025
I brought my Pathfinder in the battery died, They took a couple of days but replaced No charge!! Was notified in a timely fashion my Eatch was ready!!!
October 2025
How much do you charge for battery replacement for a normal casio bluetooth watch ?
