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July 2023 by Rob J.
Oh crap where do I start? First I was double charged; then delivery comes and was told they don't remove washers/dryers on existing bases. Paid the disposal fee but the units are in my yard. They also don't put new units on existing bases so the new units on low on the floor and my Wife has arthritis and can't reach that low. Wait...next...the dryer can't be used because an adaptor was not included with the order. So I have a washer/dryer/bases in my yard and a washer that is too low to use and a dryer that can't operate because it's not hooked up properly. Tried to call the store but kept getting transferred / disconnected so I called the lowe's credit card company and disputed the entire charge. Last purchase ever from them.
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May 2022 by Dominant R.
This store has the worse customer service. The only employee that has ever engaged me is Lou. I have walked front to back of this store and no one has ever simply asked if I needed any assistance. When I ask for help the employees simply point and say which isle. LOL!!! Terrible customer service.
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March 2022 by Aleea B.
Customer service is awful at this location. Todd the assistant manager is useless. He also approached me with tremendous attitude before he knew the situation. Very unpleasant to deal with. Someone was power tripping as an ASSISTANT manager...
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January 2021 by Tricia G.
I came here to get my parents a certain (GREEN GOBBLER) toilet cleaner. I can't stand home improvement stores, so I asked the location at customer service. "I never heard of that" was the young girl's response. She pointed me to the cleaning section "if they had it." Low and behold, Lowe's offered it in a gallon or three powder packs. Way to know your product lines! We were in and out. At least our cashier, Ashley, was really nice. .
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June 2020 by Mark V.
Disappointed on many different levels, from the experience shopping in their store, to the quality of materials purchased. I'm not sure there's much more they could've done to disappoint me. Just forget about finding help, I know that's always a common complaint but at this store you can just forget about it. I went to the store during the coronavirus pandemic and they had one register open during a busy time. They had one long line forming. It went down the entire front of the store. I have a picture here attached to my review. The last thing I wanna do is stand in a long line with people for a long period of time especially during a pandemic. Don't understand it. I bought kitchen cabinets here for a second rental home. I'm smart enough to know not to buy it for my primary home. Anyway almost every piece that was delivered to that home was damaged in someway. A few of the pieces had to be returned due to extensive damage. It was just too much trouble to return all of the pieces, my handyman fixed many of them. Inused to think of the Home Depot as the Walmart of Home Repair and Lowes as the Target of Home Repair. That assessment has changed. I'm not even sure where to put Lowes on the map. All I know is I'm not coming back.
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February 2020 by Brian K.
Every time I need to return something is the issue I have with this store. The customer service desk had the rudest employees. Linda was at the desk and after an already long wait she didn't do anything to make the experience memorable other than make me feel unwelcome.
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March 2019 by Dina C.
So this is my 2nd time buying an appliance from this location and both are 5 star experiences! Last year, the 15+ yrAmana fridge ($2600) stopped working properly where we had to call our home warranty company. They couldn't fix it so they offered us their replacement which had much less features than mine did so then they offered a check $$ to put towards what we wanted to buy. We had first went to the Lowe's in Turnersville to find something. They were kids, had no knowledge of features and then wouldn't price match to what I found on line. So, went to this Deptford location. Got the model I wanted for the price I wanted without argument and they were very nice & knowloof their products. So, the my 12 year old Kenmore Elite frond load washer 3t (the washer & dryer with pedestals were $3300) started banging horribly in the last cycle, called the home warranty company to find the drum went. So, again after arguing with the warranty people, got a check to go towards what I wanted to purchase. This time, went directly to this Lowe' On 3/13/19. We met "Rich" who was extremely knowledgeable, was so honest as well, and we purchased a Whirlpool 4.5 capacity steam washer with the load n go plus bells n whistles! It's in & I love it!!! I highly recommend this Deptford Lowe's!!! 5 stars!!!
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March 2019 by Jose Martinez
Good service
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August 2018 by Iris M.
Although I lived in Deptford NJ for 30 + years, I will also tell my friends not to shop at your store or apply for jobs at your location, I will shop at a different Lowe's or I'll start shopping at Home Depot! I've been shopping at the Deptford NJ location for years, I have witness how the employees are treating the black & Hispanic employees, as well as the black and Hispanic customers, I've watched, I've stood behind them in line at the cashier, I've watched the sales people on on the floor, this is 2018 ! For Christ sake, why are you people still acting like this! I will also send this to your corporate office,please share this with your employees and stop this treatment, we all have to to continue to live in the USA, together, let's just be nice to everyone, especially when they're all paying your salary. With out customers you wouldn't have a job. Think about that ! What the hell happen to good customer service regardless of where they come from ? You get 1 star or mayb 0 stars
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January 2018 by Tom Q.
Two horrible experiences with this store in 30 days. First a nasty condescending rude manager and now a defective appliance and 2 days of screwed up delivery. Do yourself a favor and go the home depot down the street. This place sucks and when you complain they blow you off
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November 2017 by Janelle C.
Terrible customer service. I waited 30 minutes for help in hardware. After numerous calls for assistance by front desk staff, I walked out.
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July 2017 by Lisa C.
This place is terrible and we usually go to Mantua lowes, but they had the grill we needed at this location so against our better judgement, we went to this one. Once we found the grill we needed we waited a good 15 minutes (after pushing the help button twice) for someone to come help us get the grill box down from the shelf. We finally did get someone to help and she said the grill we wanted was also outside. No problem right?? They girl printed out an invoice for the grill and as we went up to the front to pay my husband asked how we can get it. She said "there's someone outside to help you" umm. Since when do they have people outside with the key to unlock the wire holding the grills down? I've never seen anyone!?? As we stood outside for a minute my brother than said screw it and went inside and asked someone for a key. Low and behold!! NOBODY had a key or could get ahold of a manager! After 10 minutes of standing in 90 degree weather, the manager comes out and unlocks the wire. Treats us like we're bothering him and never once asked us if we needed help trying to shove this into my brothers brand new Nissan Rogue that he could clearly see us struggling to put inside. We had to unscrew one of the shelves off the grill so it could fit inside the car. All in all, the worst customer service I've ever experienced. We spent a good half hour 45 minutes here and did their job for them. So thank you Deptford Lowes for your crappy customer service. This is why Mantua does better than you and I'll continue to go there.
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June 2017 by Dog P.
Abysmal service. To get any help, you have to sneak up behind most employees because they are trained to run upon customers approaching. If you come across a slow one you can sometimes catch up, but I find the stealthy approach yields better results overall. This is especially true if you can find someone stuck in a stare and playing with their own drool, as sometimes happens, since these folks are particularly unaware of their surroundings. On my last visit, it took me almost 40 minutes to capture an employee who was willing to cut a length of small plastic tubing for me, and he managed to cut off his index finger in the process. I opted to take the blood-splattered piece rather than wait around for another employee to show up.
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June 2017 by Jay R.
This is my lowes the store is clean and the staff is friendly they always have what I need in stock but I wish they had more people walking around to help sometimes it's a two man job and you can't even find one but when you do find them they do help and are nice
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March 2017 by Mike W.
I have been reading other comments about Lowes in Deptford. I don't feel it is a store geared to women. No more than Home Depot is. I think it is geared towards anyone looking to do home improvement or jazz up their patio for the summer. I always felt Lowe's had a good and higher quality selection for anyone. As for the customer service, I always feel these poor folks are treated poorly by us the public. I have heard people tear the staff up when they walk away from them. Disgraceful. If you have a complaint then say it and make sure it's valid. You're doing a good job Lowe's. keep it up!
