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May 2023 by 74 Dragonflies
Awful experience in April of 2023. Dr. K was great years ago back at Sears, but now he is running the show alone and had a really bad experience. Apparently they lost the internet (which happens) but he was the only one dealing with IT on the phone which caused me to wait almost an hour after my appointment time to be seen (no one bothered to print the schedule out a day in advance), then my exam was constantly interrupted while his cell phone sat next to him with IT on the line and he ran back and forth between the exam room and the waiting room on the computer. He was clearly NOT focused on my exam because was preoccupied with getting the internet back and dealing with the IT rep than on me, who was sitting there waiting for him and paying him to do his job! I have always liked Dr. K but he seems to be getting burned out and the fact that he had IT problems that day had him clearly flustered. I felt ignored, rushed (he didn't even wait for my dilation drops to work long enough and admitted he couldn't see all he had to see during my exam) but had to push me through because all of his appointments were so backed up. Why weren't the women sitting there (one of which is his wife, Carol!) doing anything at all to help? He is the doctor AND in charge of IT? Worst experience getting my eyes examined EVER! Won't go back and wouldn't recommend. Did not and would not purchase my glasses there. Spent enough hours of my life just waiting for my exam, that I will never get back!
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August 2022 by A Smart Ostrich
The work they do here is absolutely incredible - Dr. K is always patient and does a precise job with eye exams. Even if you don’t like the frames, come for the incredible eye exams. The ladies who tighten your glasses are always super sweet and make sure your glasses fit properly. I’d HIGHLY recommend you drop by - I’ve also brought in my family and friends to these guys.
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November 2021 by Keith
Had my first eye exam there today. The Dr. Was the best and I paid less than half for glasses and sunglasses if I went to my eye doctor. JCPenney optical in Deptford is definitely the place to go!
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June 2021 by Keith Thren
Had my first eye exam there today. The Dr. Was the best and I paid less than half for glasses and sunglasses if I went to my eye doctor. JCPenney optical in Deptford is definitely the place to go!
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March 2020 by Penny Fillman
I have been coming here for years. The service is great and they always have the best selection of frames.
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September 2018 by Kristen
Audrey was absolutely amazing! Both times I was there, I was impressed by the way she handled herself, alone with so many customers. She kept a smile on her face and a pleasant attitude when most people wouldn't have. Her knowledge and tips eased my anxieties of being a first time contact wearer. Thank you for the great customer service.
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September 2018 by April Felton
Maybe a bit much? If not i
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January 2018 by L. T.
I ordered my contacts for the first time this morning, and was in and out with ease because of the competence of the nice woman who assisted me named Melanie. She was thoughtful, personable, knowledgeable, courteous, and made an effort to find me the best deal I could achieve. I appreciated that she made me aware of what options I had to choose from, and it was obvious she was familiar with the process. Management, please see that your employee receives the thanks and recognition she deserves. Thank you again for you assistance, Melanie :)
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November 2017 by J
Bad experience. First, I asked for a large frame and definitely not red. She showed me a small red frame and insisted this was the best frame for me, not because it woild,help my vision, because thats what she wanted to sell me.I checked online and the frames were discontinued. MayBe they were trying to use up their old stock.
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October 2017 by Karen Dooley
I have purchased all my contacts lens here since 2004, always good service and the staff is very nice.
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July 2017 by J Soma
Bad experience. First, I asked for a large frame and definitely not red. She showed me a small red frame and insisted this was the best frame for me, not because it woild,help my vision, because thats what she wanted to sell me.I checked online and the frames were discontinued. MayBe they were trying to use up their old stock. When the glasses came i couldn't see the difference in my old and new glasses. So she looks at both pair of glasses in the light as if there was a prescription written on the glasses and tells me, "they are the same prescription except for distance". Crazy talk. People loke her disrespect people by i sulting their intelligence, by treating them like idiots. She should be a car saleman. I dont know why i didnt say anything. Shock, maybe. I just wanted out. I used to work at penneys and in some departments they make a Commission. Fyi, I cant see as well but the difference is minimal. However when i take them off my vision is blurred. I Know i should take them back but i dont want to deal with them anymore. Never again. I'd give them zero stars if I could.
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April 2016 by Anna Perez
Been there many times before... they used to be good .. horrible squechule Doctor is never there I try to make a appointment several times I was on the phone for a long time. I'm going somewhere else to take my business
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November 2015 by Lorraine Rizzo
HORRIBLE!!!!! Back in April I ordered three pairs of glasses one of which was a pair of sunglasses. It took three months before the sunglasses finally arrived. When I went to pick up my glasses I tried telling them I couldn't see clearly. They told me to give them a few months and I would adjust. I never did adjust to the glasses. I went back around The six-months they gave me to see if I would adjust to them, which I didn't.. I went to see the doctor again. Found out they had put the wrong script in all three glasses. I was told it would be 10 days to get them back. Again it was two months with numerous phone calls, constant excuses and total disrespect and disregard for what they were putting me through! They are horrible and I suggest never buying your glasses from JC Penney's in Deptford Mall!
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July 2015 by Christine Bran
Clothing, I like to buy men's workout pants like addidas and Nike in jc penny. Also women's jeans in longs which are hard to find. And their shirts. And Mens zip down sweat shirts I love there
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September 2013 by Michelle Kinsman
Great redo of store! Fab stuff! Mgmt needs to make gift boxes available at all registered. Shouldn't have to get in another line for customer service for this.