Victra, a Verizon Authorized Retailer in Denville, NJ, is known for its friendly and helpful staff. Customers appreciate the knowledgeable team members who make them feel relaxed and confident in their decisions. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Staff members like Bella, Deep, Carlos, and others go above and beyond to assist customers, even after shifts end, showing patience and dedication. Customers, including seniors and families, find the staff courteous, fun, and eager to answer questions. The store environment is upbeat, with great camaraderie among the team. Although some suggestions were made for improvements, such as having a kiosk to help track customers on busy days, overall, visitors consistently praise the store for its excellent service. Many plan to return, trusting Victra to connect technology to life in a trustworthy and enjoyable way.
Best experience I’ve ever had at any Verizon store. You have to ask for Bella (Denville, NJ location). She was pleasant, very helpful and really knew all of her stuff. She helped me save almost $20 on my monthly bill!! It’s honesty and helpfulness like this that increases customer retention and satisfaction.
May 2024
Got the help needed to fix issue . Employee knowledgeable and courteous.
May 2024
Bella, was the girls name that helped for 4 hours. Even after her shift was done. She got my new phone and transfer from another company, and did my daughter’s phone over the phone, she lives in Barnegat. Whole staff is upbeat and great camaraderie.
