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January 2024 by George Bakis
Tree fell took down phone lines only. I don't have Verizon anymore had been for 25 years. No way of getting them to tell them they need to come for down line. I have no phone no. They asked me the first month we got Verizon over 25 years ago. Called your store asked can they get me a # I can call. Worthless gang
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January 2024 by William A.
DO NOT GO, READ THIS BEFORE STEPPING FOOT INTO STORE !!! I was recently reviewing my family members new IPhone and discovered that not only the most recent iphone they had turned in was still associated to their account, but ALL OF THE DEVICES FROM THE PAST 4 YEARS, were never wiped by the reps and were still logged into and tracking ALL OF OUR ICLOUD ACTIVITIES !!! If you value your privacy, do I need to say more ... beware, the reps do not care not about your privacy ... do not go!!
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December 2023 by J C
The woman who assisted me was so understanding and helpful she gave me advice on how to address my billing situation. I appreciated her patience with my issues.
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December 2023 by Towanda U.
High Prices, Low "Services"! I have a $340-something, monthly, bungled bundle plan with Verizon. It's "bungled" as Verizon fails to quickly resolve any problem/problems, with the Verizon landline home phone, internet, and/or television services in my home! Right now, a Verizon Fios box for my main television isn't working - YET AGAIN! A rude, inept, Verizon technician put in a supposedly new Fios box a few months ago, only for Verizon to now claim I need another, new box! So, the Verizon robot scheduled another, Verizon tech for today between 10 a.m. and 12 p.m., only for that tech not to show up! No problem, right? Just call Verizon "customer service" at 1-800-VERIZON? Wrong! Verizon wastes hours of my precious time, as I try to get Verizon to REALLY correct their service problems. Agents tell me: "try this;" "try that;" since they don't want to send any qualified technician to fix their flawed "services!" I PAY fees for techs to come to me, and I pay time, as customer service workers fail to connect me to competent managers! I get so sick of holding on for live workers and managers, I must switch to another provider/providers. But to whom? Equally large, impersonalized, AT&T, which also fails to provide me with great customer service, as I keep paying for my longtime, cell phones and services?Perhaps it's just me. But shouldn't customers be able to quickly speak with knowledgeable, helpful workers who actually resolve problems with services? We customers deserve more than robots, as we spend hundreds of dollars monthly, for internet, home/cell phones, and/or television services!
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November 2023 by Ketty Vargas
Zero honesty they lied a lot never did what they promised and I was pretty disappointed with their service
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September 2023 by Nick C.
I've been a Verizon customer for over 20 years. I have never had a worse experience than I had at this location. I spent 3 hours to purchase 4 phone and an Apple Watch with a trade in. Not only did I have to purchase them online myself while in the store they refused to provide any assistance stating the manager won't allow them and we are taking to long. They would not activate the phone on site and said we needed to make an additional appointment after 3 hours there. Besides the fact after returning to return the trade ins, they told us after purchasing an Apple Watch that they would not accept the trade in. Horrible service, poor communication and false information. People around us both times visiting expressed the same frustration.
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September 2023 by Hakan Usanmaz
Perfect presentation, perfect tastes. Mıhlama form Northern Turkey. Must try it.
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July 2023 by Harshdeep singh
Thank you for all your help Mara
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July 2023 by Ashley M.
Walked into Verizon today to purchase a new phone & was met with disappointment after disappointment. First of all, the representative clearly did not want to be there. He was not helpful at all - could not answer basic questions about the difference between two iPhone options. I decided to pay for a new phone in full but he put me on a contract with month-to-month billing. He did not disclose the multiple taxes & fees or full purchases that I paid in-store. I was not given a paper receipt & instead an email one but I DIDN'T HAVE A WORKING PHONE so I couldn't view the amount I paid. As I was attempting to set up the phone in store he suggested I do it on cellular data so I could do it in transit - as if he wanted me to leave so I didn't realize the MULTIPLE errors that occurred. Unacceptable customer service. I called Verizon and had a wonderful experience that thankfully reimbursed these unnecessary charges and relieved a lot of my frustration. I have reported both this store and the employee. I hope they review their customer service habits and learn from this.
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July 2023 by Pete M.
Had an awesome , pleasant experience with the Verizon specialist Robert. He answered all my questions took his time, explained my options.No forced selling felt like I was working with a friend I knew for years. It truly is the way phone purchasing should be! Keep up the awesome work Robert.
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June 2023 by Juan Diaz
Thanks Mara for helping me with my new phone! I recovered all the information and everything is perfect! Excellent service! ☺️
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March 2023 by Jim E.
Went in first thing in the morning for a new phone. Never had such good service ever. Superior customer service. They even paired my watch to my phone and stated should I ever have a question just call or email no problem. A very special thank you to both Aziza and Jamier.
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December 2022 by Skylar A.
Total joke. Went here to get assistance transferring esim to my new iPhone. The associate here had no clue what he was doing. Insisted I had to go through Apple to activate cellular... Went to Apple and they were scratching their heads. Called Verizon directly and they set up the transfer in 5 minutes. The Verizon employee at this location was sure to let me know he's been working for Verizon for 15 years and there was no way he could help me. Hopefully some other employees here are more capable than him.Additionally, the place is always packed. Terrible experience.
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September 2022 by P D.
I can't speak to all of the staff, but Dan, the manager was amazing at helping us solve a problem with our billing
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July 2022 by Nikki H.
This is a pretty bad Verizon location, although I'm not sure any of them are any good anymore. Associates and managers are pretty rude and also incompetent. They will say one thing and then it's a totally different story when you get your bill. Came in trying to get a new phone and ended up with a bill $50 more a month, when I was told even with upgrade my monthly payments would stay the same. Employees in store don't care to make it better, despite them being the ones who provide the false information. Whether it was a mistake or not, no ownership is shown and they will blame you. Verizon customer service was also 0 assistance to correct the issue.
