This is the second time Christian solved a problem for me that no one else could, he is an asset to your company.
September 2023
UPDATE: Talked to Paul. Nice guy. He assured me that they're working on the app. Made the moment right and we discussed the current issues we face as customers.Not great customer service. Called in. They were not helpful and dismissive.
June 2023
The manager Paul is the standard for exceptional customer service, thank you Paul and I wish you guys the best!