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March 2023 by Robert Johnsen
Have been banking here for quite a long time. Using technology quite a bit, I haven't needed to visit the branch in years. Decided to open a new account for a special purpose and was delighted that it wasn't as complicated as I thought. Alicia and Sara were very helpful and easy to work with. Thanks!!
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February 2023 by derik beckett
If you’re reading this review, please heed my warning and stay away. From inception, I was treated horribly by the assistant branch manager, Millicent. Additionally, I was treated poorly by her own boss, the marketing manager. I believe her boss’ name is Rona Marcello, or something that sounds similar.My accounts were closed and I was not notified of anything. I was told that notification isn’t required, there’s nothing to be done, and my check was in the mail, sent certified.Again, I was not notified in anyway that my accounts were closed. Additionally, if fraud was suspected, Spencer’s AML/ compliance team needs to work their roles better. I am employed at a PE firm and act as the liaison between my firm and IRS. My background and bank accounts are absolutely squeaky clean, and need to be considering my employment.I read something online mentioning to stay away if you’re a person of color. I absolutely believe this to be the case. I will and have pursued this further with FTC and the Consumer Financial Protection Bureau. There was absolutely no reason for me to be treated as I was.
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September 2022 by Sultan Car Service
Great location and staff is very informative. And assisted me with all my questions. Also offers great products for clients in this area.
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August 2022 by Fran F.
two homes paid off 797 credit rating I supplied everything they asked as far a necessary paper work got references and they would not give me a small equity loan this was taking much of my time and at the end REFUSED THE LOAN. am removing all my business from this so called bank
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March 2021 by M P.
Spencer Bank is by far, the ABSOLUTE WORST Banking institution there is. The Bank - and the Headquarters - display a host of shortcomings and clearly are the most substandard bank - dealing with numerous staff members in the Corporate office and bank location, I can easily say that across the board, each person failed miserably in their competencies...there was incompetence, unprofessionalism, a lack of knowledge, and complete disregard displayed - a bank Manager who left an urgent situation hanging and unresolved - never to have the decency to properly handle customer's needs.....and members in the Corporate office following the same pattern - with absolutely no accountability, conscience or morals. The bank manager comes from a place of NO...as do the other staff members...they go through the motion to do nothing ...and handling any question or request for them is utterly challenging and mishandled. The bank couldn't have failed worse in their non-actions in supporting their clients - they have antiquated ways of handling situations and horrendous follow-through in meeting customer needs - it's non-existent and actually creates stress and aggravation to a situation. Who would need that? It's no wonder Spencer Bank exists in a bubble in New Jersey and fails to be a national bank - they're ill equipped on every staff level. It's a small, isolated banking institution ...and instead of at least offering more personalized service as a result, they actually fall short in that too....but rather, they're impersonal, backwards, unresponsive and irresponsible in performing tasks that other banks can do with ease. I decided to google - "what skills are crucial for bank professionals" ...and the following was listed - Patience...Attentiveness...Emotional Intelligence...Ability to Communicate Clearly...Problem Solving Skills...A Methodical Approach...Creativity and Resourcefulness...and Ability to Use Positive Language." So, what I find remarkable is - There Is Not One Skill Listed That Would Encompass Spencer Savings Bank - They Literally FAILED On All Counts. In assessing my experience with their employees and the abilities of Spencer Savings, it is sadly pathetic that the traits, listed above, are the complete opposite skills to what was offered at Spencer Bank - they come from a place of NO...they lack resourcefulness, they lack accountability and they cannot be depended on...the Bank Manager was so ineffective and seemed completely disinterested in her job...after dealing with other company members, I realized that this seems to be the trend there - from the top down. I only recommend using Spencer Savings if you are comfortable with failure and incompetence. Life lesson: If you go to a "Rinky-Dink" Bank, then expect "Rinky-Dink" service!
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November 2019 by Michael Z.
This is literally the worst bank in all of America. Terrible hours. Terrible customer service. I wouldn't send my worst enemy to this Bank. Seriously. Keep your money in a big name reliable bank with good technical support. This business is a complete joke.
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August 2019 by Michael K.
Clean, but wouldn't give me change for $100 since I didn't have an account there. Upsetting to say the least, time is money.
