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February 2024 by Anthony Tony
A decent hobby store that carries a good amount of hobby supplies, picture frames and they also make your frame or frame it
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January 2024 by Cleide Frank
Unfortunately, we had a really bad experience with the customer framing department. We took our beautiful Sopranos poster from our simple frame, to get a customized. The results were horrible, and costly. We had no other choice than get the poster back into our simple frame, and request a full refund.
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May 2023 by AUDREY THOMPSON
I went to the Clifton store today 12/ 28 to return merchandise, I also picked up wool to purchase, the woman did my returns then told me I had to use self check out to pay for my wool, in the mean time she rang up the customer behind me, I asked her why she couldn't ring me up, her response was "cash only" she never even asked if I was paying by cash or credit card, I had cash in my hand.... I left everything on the counter and walked out of the store disgusted, in the mean time she saw me struggle with my walker... very bad service!!! Sincerely Audrey Thompson my membership #
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February 2023 by Cita R.
Clearly one person does not represent the entire store, however, when it's a manager, it speaks volumes. I snuck away from work to have a picture custom framed. I milled around for a bit searching for someone. Then went to the front requesting help at the framing station. I was told that they just left for break/lunch. I did not have a half to wait and asked if there was someone else could help so they paged a manager. Claudio's position was, do you take a lunch? I told him we get one chance to make a sale. I asked for his name to be sure to give him full credit:). He could have handled it like this, "Sorry they're on break, perhaps I can help"?C'est la vie
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May 2022 by Rosa Rodriguez
Very good
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April 2021 by Eric C.
This was a nice Michaels.Clean.Well organized.The staff was super helpful.The manager helped me set up my rewards app.
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February 2021 by Ashley L.
I used to always go to Michael's but this spot was lacking. The customer service was lacking all around and off putting. No one seemed to know what paper quilling was and had no semblance of how to help me find what I need. Unfortunately will be looking for another location for my crafting needs.
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January 2021 by Nicole B.
I ordered some glasses online. When they were delivered, 2 out of the 8 glasses were broken due to the way it was packaged. I went to the store to get a replacement or my money back. I ended up just getting a refund. However, they only refunded the cost of the item and not the s&h or even the taxes! I had to call in to the 800 number and thankfully the representative gave me the credit for the difference.
