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September 2024 by Jasmine Hart
If I could give them 0 stars, I would. These people completely wasted my time. Called them 1 our prior to coming to make sure that the car was available the name of the salesman was Troy and he told me over the phone that the car was available even though it had a deposit on it two days ago. Got to the dealership and now the car isn’t available because it was sold since the morning. Just another one of these dealer tricks they pull. Shame on them if that how they conduct buisness
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August 2024 by Naomi Perez
Great Service! Kenny G and Paul B are a great team! Kind friendly straight to the point. Highly recommend them at Fette Ford.
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August 2024 by dante potenzone
The only reason i’m giving a 3 star review and not a 0 is because of salesperson Jason Annichiarico. If it wasn’t for his professionalism and being as respectful as he was I would have definitely given a 0 star due to his manager. Manager Kimali Ricketts was the highly unprofessional, very rude, and will try to degrade you by the way he talks to you. Making himself feel high and mighty.
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August 2024 by Craig Clinton
Workers there were great. My issue is with Ford itself. They charged me $185 to see why my trunk isn't working and then quoted me $1,350 to fix it. $185 for 10 minutes for them to look at it. Ridiculous
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August 2024 by Mido Zelenjakovic
Unprofessional Experience During F-150 Lightning 2023 Purchase
I’m writing to share my disappointing experience with salesperson Alexander Ocasio and his manager Troy during my attempted purchase of the F-150 Lightning 2023. Their actions left me feeling misled and dissatisfied.
Evaluation Process:
From the start, I needed help getting a clear evaluation of my 2019 F-150 with 43K miles. Alexander Ocasio never answered despite checking its value on reputable sites like Edmunds, NADA, and KBB, which consistently valued my truck at $24,400 due to its mint condition. Even after sending multiple pictures of my vehicle, I didn’t receive an appraisal. Other dealers offered me close to $23,000 based on the same images, so I was puzzled by the lack of response.
Deal Negotiations:
I told Alexander I was ready to contribute $2,000 to the deal, believing I had equity in my truck since I still owed $18,740. We agreed that I would drive my truck from Rochester, NY, to Clifton, NJ, to finalize the deal. I rearranged my schedule to meet on Thursday, 8/15 but was informed that Alexander would be off that day and that his manager would meet me instead. I confirmed the details with a gentleman named Troy on my way there.
Unprofessional Conduct at the Dealership:
Upon arrival, I was told that the manager had to leave for an “emergency,” another individual had met me instead. This person placed me in a chair while he inspected my truck, but no one was available to answer my questions or explain why the people I had been dealing with were absent. Everyone seemed too busy to address my concerns, which I found highly unprofessional.
The person who met me at the door would occasionally reappear to collect information or show me the new truck, which, notably, didn’t have a charging cable. If I hadn’t noticed this, I would have been left without a cable for my 380-mile return journey to Rochester, NY. This individual then took me to the office to review the paperwork before disappearing again. During this time, I had to remove my personal belongings from my old truck and place them on the floor in the middle of the dealership, as no one was around to unlock the new truck.
Final Transaction and Misleading Information:
When I asked the finance person about my truck’s appraisal, I was shocked to learn it was only valued at $21,500. This was far below my expectations and caused me great distress. I made a $4,500 down payment, contrary to the $2,000 I initially agreed upon with Alexander, believing I had more equity in my truck.
Lack of Customer Support:
After finalizing the transaction, I was sent home without any explanation of locating charging stations, instructions on how the truck works, or guidance on what to look for during the 380-mile return journey. I only received assistance from another gentleman who paired my phone with the truck and provided some basic information.
Communication with Management:
I emailed General Manager Christopher Ciresi to address my concerns, but unfortunately, I never received a response. This lack of communication only added to my frustration. After my email, Alexander Ocasio suddenly provided explanations that contradicted our previous discussions and seemed conveniently crafted to justify their actions. His excuses were weak and did nothing to address my concerns.
Follow-Up and Poor Communication:
I later contacted Alexander to express my disappointment and requested a refund for the truck. Instead of acknowledging his mistakes, he provided a series of excuses, claiming that the dealership lost money on the deal and that I somehow benefited from the situation. His emails were filled with explanations that contradicted our previous discussions and were so weak that they would be laughable under different circumstances.
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August 2024 by Sharlynne Cabrales
This dealership is great, especially Kenny G. who helped me with my vehicle. He is great at what he does and he listens to what you are looking for and will do everything he can to get you a great deal! His customers are always happy!
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August 2024 by lXl Cyclops lXl
The sales team did all they could to help me out get into a new to me vehicle during a tough time. I really appreciate Sean and used car manager for doing what they could. Mitch too crunched a lot of numbers for me to try to get me into a new truck. Overall very pleased with how I was treated and everything the team at Fette Ford did for me. Will definitely buy from here again.
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August 2024 by Jesus Zuniga
Frank is the best seller I recommend him 10% very friendly he knows what he is doing he speaks Spanish..
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August 2024 by Rodrigo Da silva
Friendly and fast thank you for your service
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August 2024 by Dorian
Frank Cubas at Fette was a huge help in getting our bronco. From the order through to the delivery he communicated well and stayed on top of things. Zero complaints. Also, big thanks to Mike Miranda in service who took care of upgrading the tires.
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August 2024 by Rebekah Trice
Glen was an absolutely stellar salesperson. He helped us test drive a handful of cars, and we landed on a 2022 Kia Sportage that had just been returned to the dealer (it was not even listed as part of their inventory online- we lucked out!)
Grateful to Glen for fantastic customer service and support. Go see him if you’re in the market for a pre-owned vehicle!
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August 2024 by Chelcea Dominguez
Awful experience. I have taken my car here twice and will not be returning. I made an appointment for 10 and was waiting in line until 10:30. You can’t make appointments online, the service staff is rude and not helpful.
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August 2024 by Rolf Warncke
Frank Cubas made this one he best car buying experience I’ve ever had.
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August 2024 by Denise Annecchino
Sebastian and Kamale were awesome. Great customer service, fast and worked with my finances to get me the best deal.
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August 2024 by Antonio Serrano
Fast, courteous, consistent. I can’t see myself taking my truck anywhere else for service or any repairs. Thank you guys..
