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February 2024 by Elisa Gill
The manager is a perfect gentleman. Was very hospitalable and allowed me to wait inside and not outside in the cold for my uber. Little gestures go a long way and it's great having people like him around
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January 2024 by Bella Campanelli
Jennifer Bonifacio helped me today with my account issue I was having. She was incredible. Through a million trials and tribulations Jennifer stay calm, cool, and collective while fighting to get me help. She was incredible. She went above and beyond. This was after going to Elmwood park Bank of America and then being under staffed, telling me to drive to clifton bank. I am so glad I came to this location. I will definitely do any banking with Bank of America at this location. The entire staff was nice, polite, welcoming. Thank you for being so accommodating.
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January 2024 by Bhavna Patel
Excellent Banker Maira Leonardo. Helped me fully understand how and what I was signing up for. Took her time to give us the best service.
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January 2024 by Free Warren
I want to personally thank the manager of this branch, Joshua. He helped Geraldean Johnson, who is my grandmother, resolve a complicated dispute, when Lodi’s branch manager dismissed her needs & did not help. He took it upon himself to go ABOVE & BEYOND to assist her with the claim & had it resolved within a week. He also followed up and called her, making sure every aspect was handled, taking care of her with the same empathy & support he would give his own mother. As a matter of fact, he said - “I’m going to make sure this is handled, and would handle this like I would handle my own mother’s.” In a time where mediocre service is the standard, having people like Josh who extend humanity, care & value is a Godsend.
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January 2024 by Chris Canova
I went to there to get some $2 as I like spending them (yes I do understand I’m like one of 10 people a year who go and ask for those ?). So I hand them an $10 and say that I’d like some $2s. The lady for 5 min we go back and forth and she tries to convince me I said I wanted $1s and that $2 isn’t real.. eventually somsone comes over and I explain only for them to open the lady’s cash drawer and for there to be a whole Band of $2 In there. While I do understand that $2s is something that is rarely asked for you should Atleast know you have them. Despite this, I will be going back as they are the only bank that seems to actually have $2s.
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January 2024 by G20 M
Lowered my credit limit for no reason with 800+ credit score. Been a BofA customer for 21 years. Will be closing all of my accounts with BofA. Could not give me an explanation why they lowered my credit limit.
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December 2023 by ortalama vatandas
They give you hard time when you withdraw cash. They try to convince you by patronizing you even though they have enough cash in the branch! It was utterly presumptuous of them that they know better than us or we are not educated enough to make decisions about our money.
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December 2023 by The Jedi Master
Where do I start .I have been a Bank of America customer for several year's now , I recently started going to the branch on Clifton Ave. My experience there has always been above expectation, the branch manager Josh and his people have always been ?% on their A game . Yes sometimes it's crowded but show me a bank that isn't busy at times , it's normal . What sets this branch apart is the commitment to customer service. I feel cared for here, because of that they receive all of our banking business.
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December 2023 by ShotbySHAK
Jossue Bonilla’s hospitality was immaculate! He has a very welcoming presence and it is needed during these rough times. Thank you for being amazing and assisting me and my mother!
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December 2023 by Usman Ahmad
Super slow service, people weight in the lines forever.
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November 2023 by Ahmet Ahmet
It is a very nice business and the employees are very caring. We would like to thank Ms. Maria L Leonardo for taking care of us today.
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October 2023 by Cheryl McParland
Karina provided world class customer service, always going above and beyond to ensure we had a wonderful experience.Jennifer notarized some paperwork for us and she was a pleasure to work with.
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September 2023 by R R
Always too crowded. Customers bumping into each other in walk up and parking lot. Parking lot is too small for its large clientele.Poor customer service.BOA needs to make available more facilitiesFor customer use. For, it only has one bank spread out in different cities. Not good for the volume of clients. BOA work this out.
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August 2023 by Dmitriy Skvorok
Excellent customer service, great problem solving, but most importantly there is plenty of common sense in this branch. I got the help I needed with my business accounts by VP Jossue Bonilla and Senior Banker Maria Leonardo while I couldn't get it at the office on 5th Ave Manhattan or over the phone with multiple attempts. Not sure what was going on with this Clifton branch in the past, but at the moment it is an exceptional example of how the modern bank should actually operate
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August 2023 by nancy campoverde
I have to say that without a doubt and hands down …Josie Bonilla in clifton Nj on clifton ave , was very professional helpful and multitasking , while helping his team at the same time needing to speak for a brief moment . He was amazing he understand my issue and with patients explain to me what had happened … it was resolved . I have been a member of for 25 years and will be for for 25 years + at Bank of America… thank u for his great work !
