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August 2024 by Guadalupe Garcia
They have a terrible schedule and it is not met, it says they open at 11:45 am and I was waiting 25 minutes and no one showed up to send my package
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July 2024 by Stephanie M. Alto
Front Desk lady is rude for no reason!
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June 2024 by Deidre King
Absolutely TRASH customer service from Helga, thr Federal USPS employee. I came into this location at 10:50am and saw that it closes at 11am-11:45am. I had time to have my son's birthday gift packaged and mailed for his MILITARY BASE before his deployment. Helga took only 1 look at me and my packages, said she was closed (even though I was standing in the tiny lobby, feet away from the counter), and said to come back AFTER 12pm. I said "Okay, but your notice says that you close at 11am." Time is clearly being wasted at this point. She stated that "it would take too long to process" my shipment. What the h3ll?!?! Maybe, Helga is too slow and needs to retire. Just a STRONG suggestion. I asked if thst location AT LEAST had XL pre-taped boxes. She stated that what was in the lobby was all they had. I had to tell her I was trying to mail my son's gift who's in thr military and I wasn't from aournd these parts. I was just at a doctor's office...so where was another location. She pointed to the counter and said on Gorge Ave. "It's right there." Like where is "right there" if I already stated that I'm not from this area. I asked if it was in walkinh distance. She's BEET RED at this point and was like yeah. It's hotter habanero sauce outside. I look to fine to be walking around, sweating like I'm in menopause and mailing my son's gift. I ultimately went to the Gorge Avenue location. She SUCKS!
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March 2024 by Sally Chinol
First of all,I’m shocked that there is a handwritten sign that says closed for lunch at a USPS location.Secondly,I, along with an old lady and a bunch of other customers that couldn’t wait and left, waited more than half hour after the posted opening time.There has to be a consequence to how this place is being operated. You can hear the lady behind the metal curtain playing around while everyone is waiting past the posted opening time of 11:45.I’m extremely dissatisfied. I called customer service but there was no option to complain. Please give a phone number where I can complain about this place and the employee running it like its her house bathroom.
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March 2024 by Shirley Pitty
If I can give this location a 0 ⭐, I would off!Place was completely empty, the older lady on the front, scrolling on her phone, while I'm saying: Hi good afternoon, she totally ignored till my voice got a little deeper. She was super useless, she pointed at paper with another Cliffside Park post office location. Now a days , seems like no one wants to do their job with at least okay attitude ??
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March 2024 by Shana Beatty
I answered this establishment as the door was open for service yet the steel gate in the customer service Booth was closed and locked but I could hear a woman back there moving around refusing to answer my questions of hello is anyone here are you open no response I've also read multiple reviews regarding this location I've been there before when there's signs handwritten on the door will return in 1 hour and 45 minutes then a blonde haired woman pulls up clearly intoxicated opens the door and comes outside 10 minutes later to close the establishment 1 hour early ridiculous how does she get paid to do this sad sad situation she needs to be investigated by the postal Authority she should have no job or receive any money because she clearly does nothing but use drugs and alcohol on the job and operate on her own time
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October 2023 by Irina Benavente
She is always closed , she never open at 11:45 i waited at 12 still not open
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June 2023 by Celeste Morais
I would put a 0 stars if I had that option, the lady at the counter told me that she was out of stamps and she could not help me, what post office is out of stamps?? I walked 30 min in the rain for her to tell me that, then I asked where was the nearest post office where I could find stamps, she said up on Anderson ave, I asked if was a walkable distance, she said yes, I walk there all the time, then I asked her how long to walk there and she said that she did not know… what is wrong with this lady? Is she crazy ?Why the postal service have this person getting paid on tax payers and she offers no service? What is she doing there? Collecting a pay check? This is so outrageous.
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June 2023 by BJ
The reviews are correct. I would recommend going to the other one around the corner. Immediately upon entering this establishment, the patron is made to feel nervous and uncomfortable. The establishment also sets up their own rules and decides who they choose they want to do with business with at the time they want to do it. I am not sure if this is an actual PO or not, but I definitely canceled my business with the postal service and will continue to go to my normal location which is not this one.
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May 2023 by Rishab Agarwal
They don't pick up the phone at all. Lack of professionalism from senior management
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May 2023 by F Z
Google map shows open; however, when I was there there's nobody behind the desk. The front door was open, and the service desk was closed. My guess is the employee played hooky.
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March 2023 by Nadia Barr
This was my first time at this post office and let me tell you, I’ve never been treated so horribly… the lady at the desk was so rude and had 0 customer service skills! I just read other reviews and it’s all the same! Also there were no shipping supplies, only a couple most expensive shipping envelopes left, and one last tape to buy to stick a prepaid label on the package! I wish I could leave 0 stars.
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November 2022 by Kristina D.
Customer service at this office is non existence, I have been going to this office since 2016 and the same employee with her nasty attitude, condescending rude is still there. I have opted to go to the office a bit farther in Gorge Road but much nicer service.
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October 2022 by Justin Hong
It’s crazy how bad the service is here. Every time I’ve gone in the employee at the front has been nothing short of rude and extremely unhelpful.I’m pretty patient when it comes to public services but it’s a bit much when you get a receipt thrown at you by an employee who sat there on their phone instead of helping you.This places makes the DMV look like a Chik-fil-A.
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October 2022 by emi fusion
Oh, I wish I could mark ZERO star! This lady is extremely rude and ignores certain ethnicity. Every time I go to this location (I have no choice), I have terrible experience.I cannot believe this person is hired by the government.
