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November 2023 by Sebastian Hernandez
After reading the reviews(specially the one with the goodfellas reference)I will be trying out this gym tomorrow and most likely end my memembership with giant fitness.
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November 2023 by Ira Gilmore
Unwelcoming ! The staff there has a lack of integrity which is a shame because the facility is beautiful. I would recommend that people find another urge location.
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August 2023 by Lauren Dominick
I joined Urge Fitness in January of 2023 and since becoming a member, I have been super impressed with the personal training and exemplary service I have received.-Jalana is extremely professional, knowledgeable, and has really helped me to take my weight training to the next level through her consistent encouragement and motivation. She has also helped me with my nutrition and weight gaining goals.-Bryce is also extremely professional, knowledgeable, patient, and always ensures I understand why I am performing each exercise. He creates time to answer my questions and really goes in depth about any fitness topic/exercise I inquire about. Bryce is extremely passionate about helping people to achieve their goals, in fact, I’ve seen him training other clients and have noticed the amazing effort he puts into each of them with their training! He has also helped me a lot with my nutrition and weight gaining journey.- I feel very encouraged and supported by both of my trainers and would recommend anyone looking to start or enhance their fitness journey to come to Urge as these two trainers will help you get the results you are seeking! I can’t tell you how much more confident, happy, and how much more energy I have do to this lifestyle change and ongoing support from Bryce and Jalana!-Lastly, Janeen at the front desk is always smiling and is ready to answer any questions I have in a kind, professional, friendly manner! I may even take her spin class, she’s definitely got me interested!
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August 2023 by suhir driggins
Urge Clementon is phenomenal. I can't say enough wonderful things about its amazing staff. The classes are great the equipment is up to date the hours are perfect. Friendly lively courteous knowledgeable staff. Same for those who patronage the establishment. Come get unfat with the best!! Go Noel Go Jalana GO URGE CLEMENTON!!!
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July 2023 by Redmond Hines
I wanted to become a member at this facility. However, after reading these reviews it seems like this facility has a hard time excepting any responsibility to any of the negative feedback. I understand some people may stretch the truth in their reviews but every negative review this company response is an attack back at the customer. How can this facility be able to better accommodate future and current members if they can’t except criticism. In closing, You should continue to be grateful for the good and bad reviews. These reviews will help assist you in keeping current and new members happy so they will continue to give you business that allows you to pay your bills!
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July 2023 by Isaiah Jones
I am really addicted to this Gym , 24hr access , Biometric door key, amazing classes , and if you sign up 5 people you get a FREE Membership FOR LIFE. Need I say more.!!!!!
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July 2023 by pprissyy pprincess
a worker here that supposedly goes by “Dan” is not helpful in ANY way and goes against members wishes. pretty weird and disrespectful. some people are not meant to do jobs like this he is extremely weird imo don’t recommend
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July 2023 by Samantha M.
I am shocked by the reviews. I've been a member at this gym for two years and I have never had an issue. They were kind and understanding when I had to pause my membership due to long Covid health issues, and welcoming when I returned. Always clean, equipment always top notch.
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June 2023 by Leeza
I am not a new account. I have been a member of this gym since 2019. I still go there now.I like to be left alone when I work out. I go in, I workout, and I leave. I don’t like to be bothered. Their trainers are aggressive and are not very good at minding their own business. There are so many of them it’s ridiculous. I use to be a regular gym rat, but this place has really killed that vibe for me.So instead of going in the morning we started going at night when the staff leaves, I thought I solved that problem.They let teenagers in at night that treat the place like a playground. It’s awful. We’ve complained about the potential risks of children using the gym equipment without any adult supervision but they don’t seem to care.I know you guys think that responding to Google reviews with passive aggressive tones make you seem like you’re a good business but it is incredibly unprofessional. Learn to take criticism, it’ll be good for you.I loved this gym when they first opened. Small gym vibes with chill staff. The cleaning lady is amazing! But over the years it declined so fast. The teenagers coming in at night has been so troublesome. I wish they would do something about that. I understand family plans but allowing 16yr olds with no adult supervision at 11pm at night is a recipe for disaster.I know they’ll respond to this and say it’s fake or something else that will try to overthrow my credibility by saying that they don’t allow teenagers in w/o parents etc. but I guess you’ll have to see for yourself.
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April 2023 by Daniel Graham
I enjoy working out there. You don't have to wait around for equipment, and the 24-hour access is great.
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March 2023 by Steve Avery
They lure you in with free months at the end of your contract, but if you wish to end your contract they tell you that you need to give 60 days notice. If you cancel with 3 free months left, aka 90 days notice, they will take away the 3 free months and then charge you for 2 more months.
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March 2023 by Andy G.
Do NOT sign a 1 year agreement! Did that, worked out twice in 10 days. Didn't like the club, tried to get a refund for the time I hadn't used. Am being held to the contract. Joined another club, am now paying for 2 clubs.
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February 2023 by Nick gaskill
Been a member for 3 years. From the hours of 9-1 this place is the best gym around. However, they must have a program with the local schools because anytime after 1 o’clock the gym become overfilled with kids not even old enough to drive, running around without any supervision.
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February 2023 by Carla Park
Horrible horrible signed up for a personal trainer asked for 6 months they put me for a year at $222 per month. Trainers were not consistent every time I went someone quit and I had to start again with someone new. In September I had surgery they would not let me end agreement early not with a doctors note or anything sent a certified letter to cancel . Now February of the following year my personal account was just charged $759 an account that was never authorized to be used for training sessions. I have well past the year that I never actually agreed to when I asked for 6 months. Terrible terrible place - do not do business here . DO NOT sign a thing.
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February 2023 by Dave Crean
Called the gym and spoke to some one about personal training they asked me to come in the gym for a tour to see if this "Long term training facility provided the atmosphere to help push and fuel your motivation for ultimate results" after hearing that I had to go to this place !! When I showed up I was immediately greeted Andre he made me feel super comfortable it wasn't that packed neither I thought there would be more people in there it was like 3:00 in the afternoon he walked me around the gym and asked me about what goals I had to accomplish by coming to the gym and he kept correcting me and saying it is not a gym it is a long-term training facility I asked what is the difference he said in the gym it's a place where people don't know you and you're going at these goals by yourself but I urge Fitness we have an infinite support team he said it's like cheers the old TV show where everybody knows your name I ended up signing up after I was introduced to the coaches and seeing how personable this place was I felt like I belonged here it was like a family I'm very proud of being part of urge Fitness and they're very dedicated to helping me achieve my goals
