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September 2024 by Alex C.
Absolute scam artists. Never ending emails and the never answer the phone or allow you to cancel the membership. Good luck trying to use "included" classes and 90% or more of them cost more money. This place is a total waste. I told them not to bother me and I wouldn't post this review but they persisted. Adding fees, not letting me cancel, etc. STAY AWAY. and i know they will give some fake response or apology but it's meaningless, they just want to save face. The rumors are true, this place is a scam and I found out personally.
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September 2024 by Chris Cruz
They offer you a discounted rate of 10 a month / about 20 off the normal fee for a few months than hit you with a yearly fee of almost 70 to make it back. Than they have you locked in a contract at a higher rate for a year after. Scammer stuff not helping local people at all.
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August 2024 by Clyde P Riddlesbrood
Been going for over a year here, bringing my son to workout. For some reason tonight some employee decided that he was going to show everyone he was a hot shot. So we are lifting weights near the back. 2 other people were apparently doing a 'class' at the far back. We were like 20 feet away from them. not in the way at all, not even close. So this guy tells us to stop and go in the other room. I looked at him like he was nuts because we were literally no where near the micro 2 person "class". So he said we can move or we can leave. So we left. I'll be cancelling our membership ASAP. Sad for the owner, he will pay the price for his arrogant and stupid staff.
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August 2024 by Mister CJ
If you're not gonna consistently go here, DO NOT SIGN UP. I'm going into military so i just need a couple months to train. They tried locking me in a contract for 12 months. They also said I'd pay $21 for the basic stuff and if I wanna cancel, I would still have to pay the rest of the contract (1 year) even if I'm not using it. Outrageous.
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August 2024 by Ryan Granroth
They fixed the equipment.
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August 2024 by Katherine R Jung
Big but not super big. It’s comfortable environment. Everyone super nice friendly. Child care in facility. Clean space, clean bathroom. Inclusive.
Fun group fitness classes with good energy, fun music. Everything from cardio, hit, strength, cycle , yoga, stretch and more. Wide verity of equipments, and stations you can do you works alone if you are more shy or doing 1on1.
Staff nice and will help with anything you need.
Vending machine available with protein pack snacks and energy drinks. Also an awesome bar to make shakes for your fitness goal needs! :)
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August 2024 by Ericka Hill
A previous comment regarding trying to cancel your membership is impossible. They tell you one thing and when you do it they say another. I started there a few years ago and I had hurt my knee and the young lady said when I started if I needed to cancel I can either call corporate, write a letter and mail it or come to them with a letter. I still owe them because when I went there to talk to someone to cancel because I couldn't get in contact with corporate someone else told me I had to contact corporate. The trainer was really nice
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August 2024 by Sarah Crawford
Worked here for 4 days and walked out. The trainers really care about their clients and that is the only nice thing I saw while working there. The rest of the gym is a joke. As someone who has worked in gyms and isn’t new to this atmosphere, I was shocked at what I was seeing. I was told that they don’t care about getting new members but getting as much money from the ones they have. A gym is only as nice as the equipment and the equipment is not in a decent shape. I feel bad for those who are locked into a contract. What was the straw for me that had me walking out, a minor was HIT BY A CAR and they were so unwilling to help him with the contract he signed the day before. I do not recommend this place. The way they handle bad reviews with petty responses really shows how immature management is. I am not angry at how things ended with my employment as it was entirely my idea to leave. There are better gyms in the area.
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August 2024 by Franklin Núñez Ortiz
Friday July 19, 18:00 and the gym is closed AGAIN!! The schedule time is a 19:00 . This is very annoying. If the gym have a different schedule need to be updated.
There was another person with the same issue and she was with her kid!
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August 2024 by Kristin D
I was considering joining this gym. Thank God, I read the Google reviews. I will never recommend this gym to anyone Solely based on the reason that they copy and paste the same ridiculously rude response to everyone with a legitimate issue. I’ve belonged to 8 gyms in my lifetime and have never had an issue canceling a membership. What a joke. I’m leaving a one star review based upon how horrified I am with their ethics and customer service. Wow.
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August 2024 by Claudia Martiello
I joined Urge Fitness almost two months ago and signed up for personal training. Dwayne has really helped me gain my motivation back! He listens to my needs in reaching my fitness goals. He takes his time and never rushes me through the workouts. I like the gym’s atmosphere, it’s quiet and really clean in there. The other staff members are also friendly and very helpful. I would definitely recommend this gym to others.
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August 2024 by Liz Papa
The personal training at this club is 2nd to none. Since March I've lost over 20lbs, reduced my A1C over 2 points, lost over 12 body fat perecentage points and couting. I havent been this weight in over 10 years! I feel more confident than ever and they work with my husband and daughter too. My advice as a business owner myself, go in and check them out yourself. It doesn't get anymore real than they guys at URGE ❤️
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August 2024 by Shanahs Paradise
Love the classes and kids club! Been a member for over 2 years.
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July 2024 by M A
I stopped in today, considering switching gyms. I asked for a day pass and let them know I was considering signing up. They wanted to charge $30 to try it out for one workout. The gym had maybe 6 people in it on a Sunday morning (positive for memebers, not so great for management). When they push out prospective new members with a ridiculous one day trial fee it’s no wonder they’re empty. I walked out without the employee making another attempt at keeping me in. No tour was offered. Employee had to call her boss to even figure out how to do a day pass. It’s ashame because the place looked clean and equipment looked to be in awesome shape. I will not be returning.
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June 2024 by Jocelyn Moore
I had a decent experience at Urge Clementon until I signed up for their (mediocre) personal training. Before that, I appreciated the cleanliness and the friendliness of the staff. The person who sold the personal training package to me, Dwayne W., led me to believe that I could only sign up for the 12-month package, even though there were cheaper options available. I’ve since learned that this is a common practice for him and for Urge, as other members have told me that they experienced the same thing. When I politely asked about why he withheld this information, Dwayne got extremely defensive and loud, and he began yelling at me right at the front desk. When I tried to speak he cut me off and would say things like “I’ll tell you when you can speak” and he also said things like “I know what’s best for you”. His voice was so loud and his tone so sharp that other members stopped their workout and started to stare. I wrote to Urge corporate office about this, and they, like Dwayne, got defensive about the personal training situation. Furthermore - and perhaps more importantly - in regards to how I was treated, they simply said that I must have “misunderstood our staff’s sincerity”. It was not a misunderstanding - he was yelling at me and speaking to me as though a child. Seeing some of their responses to other reviews on various sites, I now realize that I shouldn’t be surprised. Dwayne’s behavior is the kind of behavior they condone. I never received an apology on how I was treated, nor offered anything to rectify or amend the situation.There were some other staff members who were kind, like Dave and Janine and Larry - but ultimately Urge as a whole is not a gym I can trust, and I wouldn’t recommend that others trust them. I wish I had read the reviews before giving them any of my money.