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June 2024 by Leo Cortes
Yesterday, 6/15/25, I visited this location for the first time early in the morning and had an amazing experience. An issue came up with my home location and the young lady and young man did all they could to fix the issue. In the end, they resolve the issue, while keeping me informed and serviced me well.
Great customer service is lacking lately, but these two individuals provided excellent service. I don't live in the area but would visit the location again.
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December 2022 by Carlos Tinoco
Good service
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June 2022 by Lou Conoshenti
Me and my friend went to this bank and we were welcomed and that made us happy
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March 2022 by Sam Riad
Terrible place with terrible management. They don’t know the basic answers to common questions. I don’t recommend this place at all.
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April 2021 by Jeralyn Pierre
deserves a 0 star, i will later outline what happened today!
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July 2019 by Juelz905
I went to this Provident with the notion that everyone was going to be rude based off comments. It was exactly the opposite. All of the staff was welcoming and helpful. Only issue I had was with the policy. Why must I be charged to change my own money into money. Regardless, if you have an account you are charged 10% of the total for counting change. It makes absolutely no sense, but they’ll probably right off as “it’s an expanse to maintain the machine”. Aside from that, the people were cool.
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March 2019 by Maria Santos
This is a horrible place,,,they find any excuse not to help u,,,i had to go to my dauthers bank ,,,(Bank of america)with my dauther wish banks there n they changed my check from provident bank,,,beautiful people n service ) cause provident refused to change it,,even though i had 3 picture ids,,,unprofessional ,,arrogant,,,PROVIDENT BANK,,,I'm sure you have lost customers cause of the employs u have at this branch,,,,people stay away....horrible....0 stars,,,can't delete it...uughhh
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December 2018 by Manny Rodrigues
Arrogant attitude of the teller Carol Garcia.
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April 2018 by Nani
I've been to many provident bank locations before, but I've never been treated with this level of disrespect and unprofessional service before. The bank teller obviously didn't know what she was doing and what was a simple deposit turned into a complete and utter lack of customer service. When taking care of customers- make sure you're asking the right questions, instead of making assumptions. If I've already handed you a slip, why would you give me another one to fill out. And, when I asked “ do I have to fill out another one ; it's a deposit †, I was given a response by the elderly teller with a bob in a disrespectful tone and told “ obviously “. When I have to step up , and do your job, that's when there's a big underlying issue.
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February 2018 by Ayme Silveira
My mom came to cash a check from this bank that was issued to her and because she want a customer of the bankt hey charheg her a 10 dollar fee. I've never been to anybank that charges customers to cash a check from their own bank. Won't be dealing with this bank again. Very dissapointed.
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December 2017 by Mia Corona
Yeah completely non-helpful at this branch, I recently tried opening a checking account and was turned away because I did not have proof of address. I went to a different branch a week later and had a completely different experience, super helpful, and they even commented that they were not sure why this branch was unable to help me.
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June 2017 by David Lopez
If I could give them no stars I would the teller and person that was working the floor had no interest in helping me I recommend anyone going to this bank to not to!!!! Worst customer service ever!!!
