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December 2023 by Sabrina Carmant
Limited quantities of anything you're actually looking for but I did find one so mission accomplished.
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November 2023 by Graziella Sheehy
I was told I needed to come back in 3.5 hours for ONE balloon. I was the only customer in the store and there were 3 people working at the front. On top of that the two girls at the front were extremely rude regarding the wait time. Will not be going back here. Take your business elsewhere.
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November 2023 by Gopalakrishnan Balasubramanian
We put instore pickup after applying coupon. But it not allowed to pay and ask us to remove the items. We spend almost 15 to 20 mi utes in payment screen and since itnot working We visited store and heavy rush and almost waiting time for billing was 10 minutes.If they didn't put in-store pickup availability We might went store direct and atleast We must save that 20 minutes.
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November 2023 by Heather Percy
Very disappointed.... Went there last night with my fiance to try and get costumes for a party today.... We had no way to try them on but figures it was a big deal would just bring them back the next day if they don't.....went to check out and had an issue with the one costume not ringing up properly as we asked the cashier about it she never responded then just said I fixed it we asked her if we could do split payments on a card she said yeah... We then said how much we wanted on one card she just said go ahead we will see which resulted in the full payment coming off one card which we did not want she said nothing else handed the receipt and we walked away...we go to return the items today the next day cause they did not fit and was told we cannot return them cause its seasonal we only have 7 days before the holiday to return the items....the problem is there was no sign saying purchases are final no returns accepted the cashiers didnt say that the sales are final no returns if any of this was said we would not have purchased the items since we did not know if they would fit this is extremely poor customer service and i am very upset i need this money I cant afford to waste money like this is unexceptable!!!!
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November 2023 by Madyson Nyman
Great customer service. I am greeted everytime I walk into the the store . Keep up the great work!
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November 2023 by David Rivera
Some stuff didn't have prices and your employees didn't know...everything else was great
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October 2023 by Taylor L
Balloon deflated within an hour.
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October 2023 by diego pasten
Just go to michaels if you need a balloon, i came here to get one get well balloon and they told me i had to wait 45 mins , there was 3 people in the front, you could of took 2 min to fill one balloon. Drove here 20 min thank god for michaels
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October 2023 by Lee Ester
Came here for 5 balloons they told me it was a 3 hour wait. This place is a joke
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September 2023 by Janya Rossi
Received an email saying my balloons were ready. When I arrived, they said the email was sent in error and it wouldn’t be ready for another hour. There was no one else waiting for balloons, and yet they did not honor the email and did not apologize for any inconvenience or miscommunication on their part. There was one woman who had to man both the balloon station and the register, while the manager and other employees roamed around the store. Eventually the manager told an employee to complete my order to “get me out of there”. I didn’t go to party city expecting to have a tense encounter! Do not recommend based on customer service alone!
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August 2023 by Austin Giltus
Not much crowded. Decent collection of party items. Got good deals.
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July 2023 by mrs. conaway
Love the greeting. "Welcome to the party." Everyone was so cheerful and helpful. The location was very neat and stocked.
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July 2023 by S Smith
Friendly staff, clean, and well stocked. There is parking and other stores nearby.
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May 2023 by lG onTopYT
Went to buy a balloon, i just needed one balloon the number 9, i was told to.come back at 4pm i was there around 1pm, there were 3 young men behind the counter one of them could've done it, but they rather lose the sale, so disappointing. Customer service is very poor now a days noone likes to go the extra step.
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May 2023 by Serena Vazquez
This store is very unorganized and management is rude! I called ahead in the AM to make sure this location would deliver balloons to the place I needed and was told yes. I gave the address and zip code she assured me no problem. My husband went to the store to place the order and was told sorry that address is too far. The manager James was rude and nasty not even helpful. This is not the first time either but will be the last because this store has now lost a customer.
