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March 2024 by Ebony Bass
The customer service was good. My facial by Johanna was lovely. My massage by Maryanne was the worst professional massage I have ever received. The room was freezing.
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March 2024 by erica fortenberry
I booked both a massage and a facial for my birthday. When I arrived I asked which service was first and I was told the massage would be first. After an excellent massage with Maxine, I was told that no facial was scheduled. I then went to front desk and was told that Rose, the manager, was out sick today and that I should call her tomorrow.Although I informed the front desk that it was my birthday and the incompetence of their employee had robbed me of my expected facial, I was not given any accommodation to remedy this error.I have been member at Hand and Stone for 10 years and Maxine is AMAZING, but I will never return to Hand and Stone in Clark, NJ. I will also recommend that no one that I call friend or family ever use this location as well!!
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March 2024 by Konrad Roslonek
I was taken about 10 min in to my appt after filling out the questionnaire that asked how I want the massage, problems area and medical hx. It was never looked at. The masseuse basically rubbed oil on me. I thought, maybe she will focus on my back like I put in the intake forms but no. She spend the least time there and again, no pressure, just rubbed oil. Then she finshed 10 minutes short? So i thought it was an hour, apparently they do 50 minutes but why was mine 40? If you want an effective massage I suggest you go elsewhere
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March 2024 by Erika M. LaBuda
I would like to give this business 0 stars. I had the WORST facial experience here. Seriously if you are thinking of coming here RUN.My esthetician Lisa was completely unprofessional and rude. She entered the room with an iced coffee and DID NOT WASH HER HANDS BEFORE TOUCHING MY FACE. Her hands smelled like coffee and cigarettes. She then asked me to upgrade, I declined and her response was “I’m gonna do it any way.” She was criticizing my face in the rudest way I don’t know how this woman has a job as an esthetician. But it gets worse….She put a sheet mask on me told me she would be back in 5 minutes and did not return for 21 MINUTES (there is a cook in the room). I sat there wondering why I’m paying for a facial when I could have picked up a sheet mask from target and sat at home. After she returned after 21 minutes she DID NOT WASH HER HANDS AGAIN AND PROCEEDED TO TOUCH MY FACE. I told the front desk about my experience and they said “sorry that happened.” UM no how about a refund. If anyone ever asks me for a facial recommendation I will make sure they stay far away from hand and stone in Clark.
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March 2024 by Amelia Anastasia Kutyla
Booked a 1 hour Swedish massage today and it was the worst massage I ever had. The tech didn’t ask if I had an inquires or allergies, just told me to lay on my stomach and she would be right back, The “massage” if you could call it that was ridiculous. There was absolutely no pressure at all; it was just someone rubbing oil all over your body and that was it.I will never go back to this place. Absolutely a waste of money and time.
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March 2024 by Nancy Mahran
I always had an excellent massage at hand and stone. Now I am being told to receive a deep tissue massage, I need to pay an additional fee. The last massage I was given was basic and did not address my pain at all. With an add on, and tip, who has this money?
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December 2023 by Christopher Rambaran
They cancelled my appointment 3 times. Yesterday, 1 hour before our appointment
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November 2023 by Edw Farrell
I’ve always received the best possible massage at Hand and Stone, whenever I was able to get one.However, getting a massage has, of late, become a major issue.That said, I have a major complaint.I had been a member with H&S for years, and had received exceptional service.However, within the last couple of years, all too often, I would make an appointment for my monthly massage, and a day or so before I’d be informed by H&S that it was cancelled.No explanation, just an unapologetic cancellation.(In one such situation, I never even received a call, and was informed that the appointment was cancelled on arriving for my massage).I found it unacceptable to be paying regularly and receiving nothing in return.Finally, due to this shoddy treatment, called to cancel my membership.The individual to whom I spoke about this never inquired as to why I was canceling, and didn’t seem to be at all concerned about it.I would gladly resume my membership if I could be assured that I wouldn’t be fleeced in that manner again.
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November 2023 by Pietro Caternicchio
Very nice and clean facility! They do a great job!!
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November 2023 by Delisa Jackson
My appointment was canceled at the last minute twice. I requested for the manager, Sam, to contact me several times but she never does. They have no regard for customer service. I would absolutely NOT recommend this place.
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October 2023 by Jasmine B
Exceptional, jenn is amazing !
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October 2023 by nicole donet
All this place is about is up charges even for things that shouldn’t be. Increased membership fees and every time you go there you’re asked to spend more money. For example a prenatal massage it’s nothing special minus the fact that the masseuse has to shove a wedge under you during your massage yet they ask for more money. Additionally, I ended up in more pain after it then when I started. The practice at hand and stone for a prenatal is to have you lay on one side be massaged and then rotate to the other. However the side that was first massaged ends up in pain from the uncomfortable positioning. It’s a horrible practice and again why am I being uncharged for positioning. Even more so in the past when I had a large quantity of packages built up I would be asked do you want to do adds on so that you can use more packages versus additional cost coming out of your pocket and the last 2 times I was there I wasn’t asked this but asked to cough up more money.
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September 2023 by Blanche Mackey-Williams
This place has changed for the worst. I used to have a membership but cancelled because I couldn’t find time to make it and my monthly sessions just piled up. Anyway, I made an appointment for a massage today, which was supposed to be firm and deep. Instead I received a light body rub. That was not the only issue, the masseuse came to collect me from the waiting room after my session was supposed to have started, she sat down the entire massage and basically did a light massage, which I questioned. Naturally.She did offer to go speak with the manager as she said she saw nothing about deep and firm. Interestingly, every-time I have booked a massage the masseuse did a quick consult of what I was looking for from the session. And, that set the tone, but because this particular masseuse, Yvette, came to get me into the hour and not at the start, it didn’t set anything, but a bad tone. Add to this, when you do your check in, you see exactly the type of massage you want. I saw that firm was already checked, so her saying she saw nothing was confusing.When I did come out at the end, the clerk at the front desk (I’m unsure of her title), was adamant that I received a firm massage. I didn’t have the appetite to argue because it’s beneath me and I already could tell my only course of action would be to leave a review and never return.I would advise against booking with this location and this masseuse, Yvette. I’ve never had a bad massage at this place until now and it’s unfortunate, but there are a lot of new people and they don’t answer the phone, which should have been an indicator that I should have moved on. I’m so dissatisfied it’s incredible!
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August 2023 by José Luis Franco Rodrigues
first time getting a facial, the staff was helpful and understanding. very professional place. clean and well oraganized. i had a good time. ask for joana. :)
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July 2023 by Ashley Boyle
I just had the privilege of visiting this spa and being treated to a delightful facial. Carol was wonderful! Not only is she highly skilled; she treated me with so much kindness and warmth. I feel lucky to have gone here, and so does my skin! :)
