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October 2023 by Mark M.
Do you really think I am going to trust a credit card who uses spam mail tactics to reach potential customers? Why would that make me trust that you will not also sell my personal banking information to the thousands ( Yes thousands) of spam mailers who are advertising your card? Banking and financial institutions are supposedly based on trust and security. You have already involved yourself in the practice of buying and selling my private email information to unknown parties to try to get people to sign up for your ( cough cough ) credit card. Is it any stretch of my imagination that your system would be hacked by the very spammers that your trust to do your advertising for you? You are kidding yourself if you think that is not true. So as a sign of faith in your company, why don't you send me the private emails of your chief officers and let them see how quickly I can get them to lose confidence in me. Take my name and address out of your fake credit card system, I have great credit now and would not want to jeopardize it by dealing with a company that uses such shady practices. God help those you have already scammed to join your club. But leave me OUT! Aspire? To what? having my account drained when you have a security breach? You know it is going to happen when your mass mail backfires on you. Hey, where are those private emails of your officers? I didn't think you would have the guts. NOW TAKE ME OFF YOUR LYING LIST!
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June 2022 by Sonja J.
If there is a an option for -10 starts that is what they would get. Dishonest, rude, unprofessional. Making you pay for a fraud charges (otherwise they slap you with late fee) and to this day I still wait on that refund I was promised (the one i was paying for fraud while being investigated). Already reported to BBB, next step is court. So to safe yourself a headache AVOID by all means possible. Also very bad security, anyone can access your info and use your card for purchases.
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July 2021 by Carlos Vializ jr
They are never there,HELLO
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June 2021 by kia burruss
I LOVED aspire and so mad that PenFed took over , I’m literally having so many issues with PenFed and they take forever to clear charges on your account . Looking for another credit union I hate PenFed
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June 2021 by Matt C
Terrible terrible they just sprung this on us with no notice and nothing works, atm, website and when i call them they say there is nothing wrong
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June 2021 by Robert D
AspireFCU fraudulently opened an account in my name and are unwilling to close it.
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May 2021 by Alan Laster
Aspire, was fabulous, however, in their decision to be absorbed into Penfed with minimal notice to its members and the lack of transparency was outside of Aspire's usual relationship with it's members. Aspire's upper management team should have listed/shared a comparative list showing the amenities Aspire has and what Penfed is offering. This would have afforded it's members to either embrace Penfed or seek another credit union. Aspire's upper management neglected to share a few things until the last two weeks of transition; "Pop-up-money" or any similarity does not exist at Penfed and the interest rate of the flex-line of credit will be 40% higher at Penfed and take three business days to clear. At Aspire the rate was 10% (versus Penfed's 14%) and clearance was the same day, at times even shorter. So how is a loss of amenities and increased interest rates beneficial ? I have been with Aspire before it became Aspire, I will truly miss the customer service and all the great people that took care of my needs with their patience, professionalism and courtesy. To upper management, I am very disappointed in you..
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May 2021 by Joseph Nashid
I wish I could give them 0 star, I keep calling them trying to solve a problem, which I and many others are victims of the NYC corruption, but there is no way that someone calls you back, I called Chierico many times, left messages and never heard of him.Please stay a way
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March 2021 by King Green
I urge you do not use this credit union,youve been warned,enjoy the fees,by the way they add $5 PER month to your account for your statement.
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October 2020 by Wilson F.
This is really very bad service No following up with customer I call the customers service over 4 times I have to tell my situation every time Like first time and of course not solving the problem If you want choose bank Please make sure you choose the right bank not this one
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October 2020 by Eyhab William
They are very bad. The worst people ever to deal with, don’t even think about dealing with them
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October 2020 by Wael Ghobrayal
The worth bank everNo customer service answers any phoneEven NO answers for e.mailI went to ASPIRE New Jersey branchStay over half hour and NO solutionAdvice for everyone PLEASE make sure you choseRight BankNOT this one
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October 2020 by Joseph Yaacoub
Worest place ever. Bad service, bad attitude, dishonesty. Taking advantage of people who are struggling.
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July 2020 by Michael Lisboa
Terrible. Their lobbies are down and there is no way to make deposits. They told me to use a PNC atm, which turned out charging me for the deposit.STAY AWAY!!!
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July 2020 by Vanessa Johnson
The aspire app does not work dont hear no ringing or questions it suppose to ask!!!
