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February 2024 by Samuel Murdaugh
I feel like I get VIP service every visit. Thanks ?
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January 2024 by Gale Andrews
It was a good experience..got me in and out in the time that was quoted
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January 2024 by sonny flores
Although it is expensive, they solved my problem
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January 2024 by Don Zeigler M Ed
Great service, quick to return vehicle.. recommend this location. Thanks Neil
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December 2023 by Rasheed Hester
This place does not communicate my car is still there since Friday the 24th I was told I would get a call I was patient Saturday came no call I called at the end of the day was told they was looking at the vehicle ok cool I waited on Sunday I was told I was getting a call at the end of the day. No.call so here it is Monday morning I walked to the facility to see what’s going on with my car. I was told they were busy Saturday which has nothing to do with me. My car been there since early Friday morning. Also, they didn’t even call the warranty company yet and that can take days.
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December 2023 by Paula Moore
Initial impression was good but they ripped me off on headlight replacement at the end. Two hundred dollars.
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October 2023 by Brian Flannory II
I’ve had my car serviced by a number of excellent Firestone locations throughout the years. This Firestone location is TERRIBLE. Heed my warning, DO NOT COME HERE. Unprofessional and awful customer service. Neil needs to be fired.Service: Tires
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September 2023 by Erin B
I hate that I am not leaving a positive review, but I can't justify coming here for anything other than a simple oil change and tire rotation. The markup on parts here is absolutely insane. Got quoted $940 for a part that needs replacing and found the exact same part for $200 online. That is an almost 500% markup and it did not include labor which was an additional $300. If you need any major work done do not go here you will waste your money!!!!
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September 2023 by Johnny Lythus
The professionalism of this place is non existent. 13 years ago someone worked on my engine and left a hammer inside. At first that made me not want to utilize them but they've worked on my car and have had no issues. But today I come in early to expect my car to be taken care of. Open at 7 and 7:10 I entered. I'm told the diagnostic guy doesn't come in til 11. It is now 3 pm and my car has just been brought in and I've had a t least 3 cars jump in front of me. This is unprofessional.
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August 2023 by Filipe Mendonca
Worst experience ever on a tire shop. Car was left at 7am due to a cut on a tire while driving on I-280, I was told they didn't have those tires in stock but they were able to get them pretty quick and they would called me as soon as the car was ready so I left the car there and expected a phone call from them. They were supposed to replace 2 new rear tires (one with the cut and the other to match) and get the 2 best tires on the car and match them in the front. 6pm the same day never got a phone call so decided to go there and arrived at 6:30, for my surprise the front tires weren't as I asked and I was told that I have to leave the car for the following day (when they close at 7pm) and stated they can't replace the front tire as they were closing so I have to leave the car for next day.Following day I called to check if the car was ready they left me on hold for 9 mins and then hang up, called 2nd time and I was left on hold for another 7 mins before they hang up, called the 3rd and the 4th time and guess what? no one picked up the phone so I called from a different # and for my surprise they did pick up the phone, WOW. This shop is NOT recommended at all to no one, and 1 star because I can leave it blank or give them negative stars otherwise I would.Service: Tires
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July 2023 by Pat J.
I currently have taken my car back to them for the third time in two weeks. The first time they fixed it and I paid for the parts and labor (they're not cheap by any means) but when I drove my car the next day the engine light came on again. So I took it back again. The second time I get my car back it's filthy dirty in the inside and outside of my car. I was surprised to find it in that condition. A few days later I take my car out to do some errands and that same light comes back on again. It's currently in their shop for the third time. Sheesh!
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July 2023 by Pauline Edwards
I stop by Firestone in Orange New Jersey for Two Tires and because of the service and friendly staff,I had to return A week later for the other Two.Marlon and Ruddy were great.Service: Tires
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July 2023 by james wilkins
very professional and cover most repair and maintenance including installation of all parts to keep your car, truck running smoothly and efficient from tires, brakes, tune-up, balance, power steering, ball joints, check engine light, spark plugs, oil change and filter, struts, shocks etc... clean and comfortable waiting area with TV. ... trust me on Firestone central Ave Orange NJ.. Jimmy Wilkins
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July 2023 by Eric Thompson
Was my go to place until they didn't securely attach the mud cover underneath my Edge after an oil change. Still gave them another chance and purchased tires, this time they loss one of my lug nuts and lied that they will replace it. Still waiting for that to happen.
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May 2023 by Amy
Left my car for a tire exchange, went back to pick up my vehicle and there was a NEW, LARGE scratch across my front driver door. Employees claimed it was pre-existing, but it was absolutely not, this is something you notice and cannot possibly miss. They denied everything and made no attempt whatsoever to provide helpful customer service. Horrific experience.