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March 2024 by Dan V
The unit I rented was filthy. The unit had rat/mice poop all over and there was no lock in the unit after the online setup said there would be, which was very concerning because I was forced to pay for it online - no option to remove it, it says to return it to the office unopened. I went to the office and spoke with Jessica. She was friendly and did her best to help me. She had my lock in the office and after I told her I did not need it because I have my own locks and to refund me for it per the online statement, she was saying she could not, I told her what it says online to return it to the office and it doesn’t allow you to remove it. She kept the lock and said she was sending an email to a manager to refund it. About the filthy unit, she went to clean it and disinfect it herself, much appreciated effort but could have done a better job. Also, down the hall from my unit near a trap was 2 dead mice. Clearly there is a rodent problem here and will not stay long.
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March 2024 by Sherwin Hutchinson
Terrible
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March 2024 by Melissa Alexis
Jessica is a breath of fresh air to this establishment. This location truly does look so much better now. Jessica is always a great help whenever I call in and she is assisting me. Thank you Jessica for all that you have done for me !
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March 2024 by zack Williams
Jessica was very helpful, and knowledgeable... what a Blessings..?
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March 2024 by Alexis Powell
Omg, Jessica was AMAZING!!! She answered all of my questions, made the process easy, and was very informative. I highly recommend these guys, they are awesome!!! Thank you again Jessica
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March 2024 by J “Hey y’all” J
Great store great people
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March 2024 by Alnisa Reed
Yanisha and Jessica having great customer service skills a pleasure to do business with
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March 2024 by Shantise Parker
Jessica is such a pleasant person to encounter. Very helpful and patient when it comes to all my questions and trust me I ASK ALOT! Every visit she has me laughing and handling my issues at the same time. Thank you Jessica!
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January 2024 by Rosa Steele
I was in a rush and the male manager got me together. He was very informative and patient with me under my situation. He was caring. We need more people like him in the world. Also the date I was served was 1/02/2023 as the location in Òrange NJ.
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December 2023 by Tihira Beauzile El
Been a customer here for years and since management has changed so has customer service!! HORRIBLE rude and snappy woman at the front desk. I asked to change my gate code and for the past few years my gate code has been 4 digits or something easy for me to remember. When I asked to change it I was meet with a very rude a snappy response not only from the lady but a guy decided to chime in as well . The place is already over run with mice but to have poor customer service is just ridiculous. When I stated I would call corporate I was told “they ain’t gonna do nothing.” Smh I can’t wait to get my things out of there. Poor customer service and rude employees.
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December 2023 by Patrick Reid
Yanisha was excellent with her Customer Service efforts. Very diligent and informative in her overall explanation of all aspects. Left feeling very assured.Patrick Reid
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December 2023 by Marceline Francois
"I sincerely appreciate the assistance of the Extra Space Storage store manager in Orange. Rich was incredibly polite and educated. He proved that he truly cared about my storage needs by responding to all of my inquiries. He demonstrated various unit sizes to me, along with moving supplies like boxes, bubble wrap, tape, padlocks, and mattress covers. I am so grateful for the time he took to walk me through each stage. While assisting me, he also handled phone calls and clients coming into the business. Once more, Mr. Rich, I'm really grateful. You bring value to both this business and this place."
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December 2023 by Amira Tynish
I would definitely recommend this place to others, facility is clean and secure. I always have a pleasant experience when I go. Jessica is very professional, polite and very knowledgeable, she answers any question that I may have . Thanks for the good service.
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December 2023 by Pretty Savage G.
Place is horrible please do not put your valuables here rats roaches and bedbugs also water Damage in all the mattresses disgusting facility and over priced rats are living in the units with your things crawling on the ceilings when we open the storage doors rats ran out smh the moving people didn’t want to help me had to leave everything horrible experience! The manager treated me good but it doesn’t add up when all my belongings are rat infested!
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December 2023 by Diamond D
Unprofessional! A Lack of transparency, dishonest, discourteous and rude service for timely paying customers! And the Units are not well kept & the place stinks like their Management! I Will be removing my storage simply to receive better service, cleaner Units, and better pricing! Take your business elsewhere where you’re appreciated!!!…