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August 2024 by Ryan
Great team working here! They’re knowledgeable, efficient and kind. Sometimes it can get crowded and lines are slow but always a smile and friendly process.
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May 2024 by Richard Fletcher
They allowed my elderly language barriered grandfather to fill out a stop mail/ change of adress order for our entire household.We haven’t received any mail for a month , and they wouldn’t tell us why or how until multiple back and forth trips, still not resolved.They don’t hold your mail either they send it all back to the sender so any important correspondence we’ve been waiting for we have no clue where it is or how to request it back other than contacting the agencies (DMV / IRS and we all know that’s gonna be fun ) and are out the money we paid to have those items mailed (100s$).Incompetent and rude staff. Needs overhaul.Went today with official govt mail with my address and name and they wouldn’t help me, refused to do anything without the postmaster who isn’t in in until Tuesday.Never supporting usps again. Defund.
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April 2024 by Michelle Bellamy
Was great. There were a few people in line, but it moved quickly.
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March 2024 by Patti Hill
Worst experience ever!! Clerk charged the most expensive "express" delivery during passport application process without giving an option or getting confirmation, when it was not really necessary. I thought this was super expensive and checked the prices on the website and realized an expedite fee was included in the expedite fee for the passport so I thought it was a mistake/duplicate. When questioning these fees the next day - was told I requested the additional 1day express delivery for $30 which I had not. Given the choice ... I would DEFINITLELY NOT have chosen this method if an express delivery was already included for 19.98 (part of the passport expedite fees). Clerk and Post Master claimed this was the norm and refused any form of credit. Told me to do what I had to do and slammed door. This is NOT the norm bc other legitimate post offices do NOT charge this exorbitant fee so BEWARE when trusting you are getting a fair shake at the Chester post office.
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January 2024 by Joseph Mallia
The USPS Informed Delivery e mail showed an important SS form 1099 to be delivered on 1/8/2024. It is 1/10/2024 and still no delivery.
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November 2023 by Jay Vee
If I could give this facility a zero star rating I would. I never write reviews hardly ever for anything, but the level of mind-bending incompetence at this post office location is beyond words. I had a problem with my mail that started without my knowledge but was clearly a mistake made by a clerk at this location. They entered data wrong and then stopped my mail without any notice whatsoever. They then started to send my mail back to every sender, including checks I needed to pay my bills. The entire time I'm thinking my clients aren't paying when in fact they were. Every time I tried to go in to rectify the situation, which I was more than patient doing, I got the runaround that either it was the end of the day and I needed to come back, fill out more forms or that the situation was being handled when, in fact, it was not being addressed at all. The clerk caused my problem, gave me attitude about it and didn't fix it with any culpability. Nobody wants to handle anything over there. Even though the mistake was on their part they still treated us, the customer, like we were asking for too much and that asking for help was a personal affront to them. We would wait, come back again based on the information they gave us to go by and they still acted put out like we were just disgruntled people with nothing better to do than to make their lives miserable (which in fact was the other way around). Never in my life have I seen such depths of incompetence yet they are very quick to point the finger in the wrong direction. Every time I tried to fix it I was given an answer to get me out of their way for the moment. I am paying for a service (prepaid by the way) for which I am not receiving for a couple of months. Had to deal with a new person every time who wouldn't listen to the situation but just wanted to tell me I was wrong and the entire thing was my fault. How do you come in on day ten and act like I am the immediate problem and instantly get nasty? A while back I was on line and I was joking around with a customer in front of me and a woman who had already been at the counter walked past us. She said "you're smiling now but you haven't been in there yet". I did not know this person from Adam but fluffed it off and thought nothing of until now. These negative reviews here don't lie. We aren't irrational people who are just looking to make trouble for anyone. I get it, people have to make a living and things happen, but the situation caused by this location stopped me from being able to make my living and it's not acceptable, especially when they seemed annoyed by our presence there to rectify it. They were so quick to be defensive from the get-go that I had to ask the clerk to not get angry and that I was just trying to solve an issue and that if anyone should be upset it was us that such a major issue was being trivialized and disregarded. We couldn't have tried to be more patient - anyone else would have called them out on their BS excuses earlier. I really felt like they were taking our patience as carte blanche to blow off the entire issue and they didn't like it when they were finally called out on it. If you're not the problem there is no need to immediately become nasty or defensive. If you've ever walked in there in a good mood and left wondering if it was you that made things go sour I'm here to tell you that you're not. This is a miserable place with the worst customer service on the planet. No people skills whatsoever. Even the supervisor did not identify herself as a higher up when we dealt with her. It was only inadvertently that we realized she was the next level person to go to in order to correct the disaster. It's like they all want to hide over there and hope you go away.
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April 2023 by Rick G
Terrible service, don't even try to deliver packages that need to be signed for. Unreliable.
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November 2022 by Dana Meininger
Why do I keep getting my neighbors mail and where is my mail???
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July 2022 by Omar H.
Some post offices are miserable to go to but this one was very nice. The workers were all friendly and it's in a quaint little location. They had no reviews so I figured I'd give them a shout out.
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September 2021 by paul review
This place is very slow and lazy, they take a very long time to process things, they not doing their job horribile experience with them, USPS should find ppl who really wanna work
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July 2021 by Carla Acosta
I go very often to this place and the majority of the time I have a great experience. Their workers are friendly and patient with my multiple packages.
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May 2021 by ELISUR CLEMENTE
awsome place, very recomended.
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February 2021 by Teddy Dritsas
Very rude
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July 2020 by Vanessa Samayoa
Absolutely worst customer service. So many lost packages and letters and when you call to ask for information they are rude as can be. I am not one to write bad reviews but please improve the service you are giving. First they lost a package with well over $500.00 in goods. Then my daughters social security card. I would give zero stars if I could.
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May 2020 by Kelsey Murray
The employee was extremely rude after ripping open my package and bringing it outside to my car open in the rain to tell me I put the wrong shipping label on the box and proceeded to ask ME to explain myself as to why I used that label. It was an honest mistake on my part. Absolutely horrible experience.
