“I must be in the Chester UPS Store once a week minimum. They're always nice and very accommodating. I popped in there today to return something straight from the gym. I had no wallet, credit cards, cash - nothing. Normally when I'm returning to sites such as Amazon or one of the Asian sites it's free they cover the cost of returns. This time in particular I had so many small boxes they needed to be contained in one large box, and I really didn't feel like going home and finding a box that would facilitate so many smaller boxes, nor did I have any money on me - fiat or otherwise - to pay for one of their boxes. Now I don't want to get anyone in trouble, and I will absolutely go back and pay for the box that this young gentleman "waved" for me "this time" he could very well have not done this, and again if this gets him into any sort of a bind; I will without question return and pay for whichever receptacle that he "waved" for me. This is how customer service is supposed to work! I believe his name was Matt, or potentially Kevin. Whatever the case may be, he is an asset to the UPS Corporation and more specifically that Chester location. If for any reason this puts his job in jeopardy - which I doubt it will - I will without question hire him. I say all this to say, thank you to that young man for keeping my day convenient, and being a little flexible, which is essential in business. So again, thank you sir, I owe you one!
*Edit* upon further investigation ( I returned to the store today) there is no David or Brian that works there. There is a Kevin or Matthew, I have to assume it was one of these young gentlemen. So, my fear of potential retribution from their boss essentially gives them both plausible deniability. Anyway great store great service! Thank you again my friend, I'm quite certain I'll see you again and we'll get this name thing straightened out.”
“Some post offices are miserable to go to but this one was very nice. The workers were all friendly and it's in a quaint little location. They had no reviews so I figured I'd give them a shout out.”
“I must be in the Chester UPS Store once a week minimum. They're always nice and very accommodating. I popped in there today to return something straight from the gym. I had no wallet, credit cards, cash - nothing. Normally when I'm returning to sites such as Amazon or one of the Asian sites it's free they cover the cost of returns. This time in particular I had so many small boxes they needed to be contained in one large box, and I really didn't feel like going home and finding a box that would facilitate so many smaller boxes, nor did I have any money on me - fiat or otherwise - to pay for one of their boxes. Now I don't want to get anyone in trouble, and I will absolutely go back and pay for the box that this young gentleman "waved" for me "this time" he could very well have not done this, and again if this gets him into any sort of a bind; I will without question return and pay for whichever receptacle that he "waved" for me. This is how customer service is supposed to work! I believe his name was Matt, or potentially Kevin. Whatever the case may be, he is an asset to the UPS Corporation and more specifically that Chester location. If for any reason this puts his job in jeopardy - which I doubt it will - I will without question hire him. I say all this to say, thank you to that young man for keeping my day convenient, and being a little flexible, which is essential in business. So again, thank you sir, I owe you one!
*Edit* upon further investigation ( I returned to the store today) there is no David or Brian that works there. There is a Kevin or Matthew, I have to assume it was one of these young gentlemen. So, my fear of potential retribution from their boss essentially gives them both plausible deniability. Anyway great store great service! Thank you again my friend, I'm quite certain I'll see you again and we'll get this name thing straightened out.”