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11AM - 6PM
157 US-206, Chester
Mobile Phones
“I would like to give the highest praise to Hendry C who helped us two days ago to transfer our cellular service to T-Mobile. The previous day I had been put on hold with T-Mobile's central number for an hour and fifteen minutes and they subsequently couldn't consummate a transfer. I was apprehensive that we would meet the same resistance at the store. Hendry didn't let that happen. Things were complicated because we had previously transferred out of T-Mobile and they had never completely closed our account. Hendry fixed that and took it upon herself to get us a credit for money we unknowingly had paid when we thought our previous account had been closed. It was a hassle for her but she kept calm and carried on. I would also like to acknowledge Saphire who advised Hendry to break our problems into two separate parts and deal with them one at a time. If Hendry were a lawyer I would definitely want her as my advocate.”
“Our family had an appointment scheduled for 5:30PM today at the Bedminster Verizon store. Celeste saw us immediately and spent the next two and a half hours upgrading our phones, transferring data for both kids and my husband and I while keeping everyone (especially the kids) busy and happy. I am not sure we have ever had that level of service. I think most people dread upgrading and/or changing phones but this experience could not have been better. We will never go anywhere else and cannot say enough good things.”
11AM - 5PM
1885 NJ-57, Hackettstown
Mobile Phones
“Just got setup with a few new phones for myself and family. Worked with Tarik, he was absolutely fantastic! Extremely professional and knowledgeable. Made this an experience I won’t forget. Thank you Tarik!!”
“They're the best!! Ivan helped us upgrade all of our phones seamlessly. Krevin helped us also get all the accessories we needed. We love our new phones and the team here; thank you for the excellent customer service!”
“Tyler was very helpfull and very thorough throughout this entire process. He is very knowledgeable and very skilled at what he does at Verizon. Highly recommend him for assistance when it comes to Verizon.
Thank you Tyler”
“The guys are wonderful and very knowledgeable. They gave my family and I an exceptional customer service experience. Definitely recommend T-Mobile of Hackettstown. Thanks again!”
11AM - 6PM
450 NJ-10 W, Ledgewood
Mobile Phones
“The staff and the district manager are always very helpful and kind in store. They are patient with me as I always come in with complicated requests and they take the time to assist me without rushing me out of the store. I always choose to go into the store to work with them and will go out of my way to make it to the Ledgewood store.”
“My experience at the AT&T Store in Hackettstown NJ was excellent! Roland K. was beyond helpful. He answered all of my questions with no pressure- he helped me to understand my phone & the plans. I highly recommend this AT&T store.”
“I came very angry because the lady from the other boost store blocked my account and needed my same number but here it turns out that they didn't give me any problems, the girl helped me very kindly Raquel, thank you for your kind attention”
“Alex is a life-saver: extremely knowledgeable, friendly, patient, and transparent while helping me switch from my former mobile carrier to Verizon, plus upgrade to a new phone and watch. Took longer than expected due to internal reasons outside of his reach but always kept me updated at each step along the way and worked overtime to help -- can't over-emphasize how much I appreciate it, the man deserves a raise! lol”
“I want to thank Maggie and Marcela for providing the best customer service as possible. They help me a lot, especially Maggie since she helped me two days so I can get my new iPhone running. Will highly recommend this metro to friends or anyone around. You guys really have professional workers and with a great heart aswell.”
“I highly recommend this store and TMobile itself. Karem was incredibly knowledgeable, helpful and patient with me and all my questions. He saved me lots of money and made things easy. The whole team at this store seems to have a great bond. I would not switch from TMobile EVER...we've been customers for 22 years and have never been disappointed. Fair pricing and great customer service. ?”
“Dear Mr Manager, Rockaway Store, NJ I'm the customer who wanted the Samsung Galaxy s25 Ultra but due to its weight, I chose the s25 Plus instead. However I notice the Billing charges in the app and online are for the deleted phone. Please make necessary corrections as I am certain the phone in my possession is the Plus version as verified in my phone's settings. About which shows my name and the Galaxy s25+ together.”
“Christina was awesome! They didn't have the exact phone I wanted, but she was able to track it down at another store. She was friendly, professional and patient.”
“I noticed this store has a bunch of negative reviews, so I thought I would leave mine. Nothing bad to say, a young college kid named Matt helped me out. He was friendly, professional and helpful.”
10AM - 5PM
241 NJ-10 E, Succasunna
Mobile Phones
“I was in this morning shortly after they opened and was greeted by Alyssa. I had an older phone and was having some issues. I was eligible for an upgrade so I wanted to see what my options would be. Alyssa took her time explaining my options, I never felt rushed. She went above and beyond helping me set up my new phone. By far the friendliest and most helpful Verizon employee I have met. Thank you!”
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“I wanted to commend Joe for the fabulous, thorough service he gave us while assisting us in a difficult situation. His expertise & thoughtfulness were gratefully appreciated. Wish more employees in the service industry were more like him!”