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October 2024 by Fanny Price
Always great service for me there. Employee with first initial “L” is friendly and efficient- give that girl a raise!
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September 2024 by Chris A
8/30/24 Ticket #72 . Came to drop off a watch to remove two links was told it only be about 15-20 mins. As I return back I was informed by the associate that my watch couldn’t be done because “ I don’t know how to remove it, I don’t have a small enough pin. You’re going to have to wait till Sunday till my manager comes back” . At that point I was frustrated but would have felt better if the associate could’ve have the decency to apologize for the inconvenience and wasn’t so rude . Very unprofessional and poor customer service. Will never recommend!!
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September 2024 by Michelle Cann
Sold faulty battery and wouldn’t replace with proof of purchase one week later
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September 2024 by eitan sarfaty
I went to the store to remove a link of the priced people are very nasty
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December 2023 by D Davenport07
I made a purchase and the store manager was extremely helpful in ensuring I received the correct item. Her customer service is always top-notch because I frequent this location for battery changes as well. Thank you for the outstanding service!
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November 2023 by Nick Mason
Got a watch strap replacement and a battery change for very cheap (less than $40 combined) and very fast (only about 20 minutes). Super great service, and I'll definitely be coming here for all of my watch-related stuff from now on.
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November 2023 by juan rosado
I've been here multiple times always had a good experience
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November 2023 by Sandro Polanco
The best service, I recommend it
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November 2023 by Maria Zayas
Sad to see since we entered they gave us a paper, and we returned in 40 minutes that the battery cost $30. My husband returned in 30 min and togavia they had not started the clock. When 10 minutes passed they called us since we were waiting in front, to the surprise that there were 4 batteries, I told her you should have asked us and not done it without our consent. Sad to see that from 1 $30 battery we end up paying $70 per battery alone. This is my first time leaving a review. And if I do it today it is so that they are more honest and do not steal from the client. What you harvest you will water. Do not seek profit through deception.
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September 2023 by Valerie Tocco
Never go here. They replaced my watch battery 9 months ago they scratched up the back of the watch trying to get it open to replace the battery. It wasn't an expensive but they just shrugged it off like no big deal. The battery didn't even last a year.
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September 2023 by Jennifer Pierce
They're very friendly and kind I love going to this store
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August 2023 by D S.
Certainly, here's the review: I had been struggling to get the ceramic band on my Rado watch adjusted. Two Macy's locations, both authorized repair centers, turned me down. Even a local jeweler wasn't willing to tackle the task. Frustration was setting in. Then, I discovered 'Time after Time'. In a mere five minutes, the lady at the store deftly adjusted the band, and just like that, my watch fit perfectly. I can't express how relieved I was. If you find yourself in a similar predicament, I can't recommend 'Time after Time' enough. They not only got the job done swiftly, but they also saved me from the headache of uncooperative repair centers. Thumbs up!
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August 2023 by Emily Adams
If I could give 0 stars I would. I took my watch (bought from Time After Time) to have the battery changed in February. When I got home, I realized the crown was missing and the Time After Time employee had broke this off. I returned to the store and told them the crown needed to be replaced. At first they tried to charge me for this and I reminded them it was their employee who broke this and I would not be paying for this. This repair was supposed to take a few weeks maximum. I did not get my watch back for FIVE MONTHS. I called the store, I called the corporate office, I emailed the corporate email, and there was never any update--no information or excuses or blaming the watch brand (Fossil) or saying the repair person was out of the office. By the time I FINALLY got my watch back, now it's not keeping time. I have to get a new battery and change this and hope it works. Do not buy things or take them to be repaired at this store! Beware of going in to get your battery changed-- your watch may never work again!
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April 2023 by Ty Rose
On Sunday 4/2/2023 around 1pm my wife, daughter, and I walked into the store to purchase a watch and were not greeted what so ever it was kind of a cold feeling from the staff. When I walked up to the display case to look at citizens watches, I was very rudely asked if I knew what I was looking for. I answered no and I had some questions. I was immediately ignored, and the lady behind the counter started helping the next customer with his battery not saying a word to me, so I walked out and bought my watch online.
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February 2023 by Liv L.
The customer service lady that was doing the watch repair was rude and gave me attitude because I needed my battery change. I just walked out.
