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February 2024 by Eric Appel
REALLY BAD THEY HAD TOLD US TO GIVE OUR SMALL 18 POUND A SEDATIVE BEFORE WE BROUGHT HIM BACK BECAUSE AT OUR APT IN NOVEMBER THEY COULDNT CUT HIS HAIR BECAUSE HE WAS TWISTING AND FIGHTING HE DOESNT BIGHT SO WE PAID 120.00 AT OUR VET TO GET HIM SETIVATIVE AS DIRECTED BY YOURE EMPLOYEE AT OUR NOV VISIT ON 2/7/24 WHEN WE BROUGHT HIM BACK THEY TOLD US THEY COULDNT DO ANYTHING FOR HIM BECAUSE HE WAS SADATIVED I TOOK THE DAY OFF FROM WORK FOR THE VIP VISIT BECAUSE YOU WERE BOOKED UP FOR SAT VISITS VERRY VERRY UNHAPPY WITH THE STAFF THEY WERE RUDE I LOST A DAYS PAY FOR NO REASON WHEN I WAS JUST FOLLOWING WHAT YOURE STAFF TOLD ME TO DO NEVER COMING BACK AGAIN TOOK HIM TO NEARBY GROOMER AND THEY DID THE JOB QUITE WELL
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February 2024 by Evan Jackson
The staff is always helpful and welcoming when you come in. Sometimes I have issues understanding the app for rewards, but they are always there to help.
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February 2024 by brad bricker
There needs to be a better process to get assistance with fish. I hate to come here to get fish. I feel like every time I come here it takes forever to get anyone to help. I don't know what a better process is, but the current way frustrates this customer.
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February 2024 by J B
I like price and good quality products, and my order is very fast to pick up
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January 2024 by Loly Crespo (Dinagigi-97)
I took my dog to get groomed on Monday and as soon as she was picked up she had a respiratory attack which isn’t uncommon but weird because it is very rare for her to get. Once we made it home she kept on having these attacks, she wouldn’t eat and refuse to walk. I took her to the vet and was told that her attacks come from being choked either by hand or by a collar being on too tight. Mind you my dog has NEVER IN HER LIFE come home in this state, I called Petco and spoke to the manager who stated that this is normal because my dog was anxious since she was in a new environment. There was zero accountability by them and the manager seemed to find the situation funny. DONT TAKE YOUR DOG TO PETCO IF YOU WANT THEM TO BE SAFE AND CARED FOR. These pigs are only after money and the people they hire aren’t professional nor trained to do their mfk job.
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January 2024 by Jacqueline Schonewolf
Employees helped get liter off shelfs and put in my car. Very appreciative
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January 2024 by chloe powell
Went yesterday and Valerie assisted me. She took her time and care with me. I had an issue with a coupon, and she was able to rectify it for me. It was my first time in the new building since the move & she started my renewed relationship with Petco beautifully.She deserves a raise, a day of PTO, paid for lunch, AND a boost on her 401K match!Thank you Valerie!
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January 2024 by Hillary Charen
This is the nicest Petco in the area hands down.
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December 2023 by Dwan Evans
Top notch customer service, Everyone was polite…
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November 2023 by Karen Pedersen
I just took my dog Molly to the vet and groomer here and I cannot recommend this Petco enough. Molly was just groomed by Lauren C. Not only did Lauren give her a cute cut she was also very understanding that Molly gets nervous and jumpy while getting groomed. Within seconds Molly warmed right up to her. I have had groomers say that although she is not a biter she is very difficult in the past. Lauren was so kind and made my dog feel safe and only had the nicest things to say about her. On the vet side everyone was so friendly and patient with Molly. The Vet tech and Doctor were very compassionate and took their time to explain the different vaccines to me when I asked. Overall, I had a great experience and will be bringing my other dog here too.
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November 2023 by Valerie Gantner
Dog wash station was not clean, and they handed us 2 gross towels to dry my dog. The shampoo is in a machine and no matter how many times I washed he didn't smell clean. For 20 bucks a wash, Pet Supplies WAYYY better.
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November 2023 by Rebekah Carter
In a true irony for a store committed to animal well-being, the animals are suffering at Petco. Betta fish are kept in fetid water in 6 ounce plastic cups, many of them already dead, floating on their sides. Reptiles are cared for in cramped cages by inexperienced employees. Do not give this company your business. Do not support this cruelty. Shop for pet supplies at stores that don't exploit wild animals for profit.
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November 2023 by CJ M
Terrible experience in vetco department. I have been twice with scheduled appointments and neither time was my pet treated/ seen by the actual vet! The first time I spent nearly an hour waiting to get vaccines, ran through the list of shots we could do and waited 20 more minutes just to be told she was 5 days too young and come back next week. Such a waste of time! The second time the pink haired tech was very rude and complained about another customer to me. I then waited in the room for an hour and a half, the pinked haired tech said it was because I was 8 minutes late to my appointment and may have to wait another hour. I had to leave because a 2 hour wait is ridiculous, all my pet needed was vaccines! This location wasted my time, gas and threw my puppy off her schedule twice only to not treat her, highly suggests going anywhere else.
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October 2023 by Emily C.
I really wanted to love it here. My first visit was fine, nothing amazing but not awful. Visit number 2 was going ok. They took my 2 kittens to the back for their shots. They are both about 3 months, so we're still doing new vaccines. When they came out I thought everything was fine, got some not so funny comments about them not wanting a shot. Then at check out with the "Vet Nurse" I was told "So I wouldn't recommend this, but I gave her cheese." I looked at her blankly and asked "which one?" She pointed out one of them and I said "so the one that has had inconsistent poop and diarrhea?" She continued to defend herself and say it was only a little bit...it's fine...etc. As someone who has had exclusively cats for over 30 years, I know that cheese is not necessarily the end of the world, but for a kitten who already has GI issues, I was appalled. On top of, how does a VET CLINIC give an animal something they WOULDN'T recommend?
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October 2023 by Properone
Absolutely great grooming service here for your furry loved ones! I love this place and the prices are great plus the service! Very professional staff who are genuinely interested in making your dog look presentable. They take their time with the dogs and are very kind. Elaine is a really sweet person she always makes my dog look his very best even when sometimes he could have gone longer than usual for a haircut.
