Navy Federal Credit Union serves the armed forces, Department of Defense, veterans, and their families, offering great rates, discounts, and 24/7 member service. Many members appreciate the bank's commitment to military families and the exceptional assistance provided by representatives. One member specifically praised a representative for resolving an ongoing issue efficiently. However, some reviews highlight challenges, such as long wait times and slow service, particularly during busy morning and evening hours. One member expressed frustration about feeling treated poorly when a check was flagged as fraud, despite having a good account history. Overall, while the credit union is recognized for its support of military members and families, improvements in staffing and wait times could enhance the customer experience.
They really need to open more branches line is wrapped around the building on Saturday
October 2024
Excellent customer assistance provided by Myriah. I showed up as the branch was closing but was able to get inside. Myriah promptly assisted me, including getting a lower rate for my auto loan. Extremely grateful and appreciative of her efforts and hope to receive the same service in the future!
September 2024
Line for teller service are predictably long and slow in the morning's evenings. If this is a known fact, why not plan for these time periods with additional staffing?
