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December 2023 by Leticia F.
it not good because my truck sensor was not working so I took it to the shop and they kept on saying that the tire did not have air and it did and I kept saying it's not the tire. It's the sensor and until they took it for a test drive they said oh it is a sensor . Sorry then they called and they said if they change the sensor they will also change the tire to and I said no I don't want that and they kept saying that I will have to change it and they told me the risk and I understand but I want all four tires to get changed a the same time and they said they will change the sensor, but they had to get a new tire to I have to take my truck back
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November 2023 by Yingjian H.
It is probably one of the most inefficient and dishonest auto shops I have been to. I had a flat tire. I ended up making 2 trips to a nearby Mr. Tires and spending close to $200.Trip 1: They could not find out why there was a slow leak. They asked me to spend close to $100 on replacing some parts.Trip 2: The slow leak continues. I came to the store, and this time they found a nail and claimed that the puncture was not fixable. I bought a new tire from the store.Current condition: after several months, there was a slow leak in the new tire. The new tire looks like to be in really bad shape.I am not coming back to this store this time.(The location of the store: 605 Haddonfield-Berlin Rd, Voorhees, NJ )
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November 2023 by Wai Yeung
Had a nail in my tire, I bought it in to Mr. Tire at Cherry Hill, Sue (Service Manager) was extremely helpful and courteous. Her team fixed my tire and got me in and out very quickly.I highly recommend this shop for anyone who needs tire repair or maintenance works on their vehicle.
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November 2023 by Kristen Kelly
I went to Mr Tire for a patch job and the service was amazing. They informed me of a concerning issue regarding the tires on my newish car. My car is only 2 years old with just about 15,000 miles and I apparently need all new tires brand new. The service rep and mechanic were the best, giving me the help I needed and telling me exactly what I needed to do regarding my dealership. I highly recommend anyone who needs help with their tires, go here!
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November 2023 by raj lahoti
I came in and Andrew and Sue were amazing. Friendly, they took care of my car perfectly and made the experience great. I change my oil every 3000 miles and this is the best service highest quality I’ve had in Jersey.
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November 2023 by Issac Jr
Sue is amazing! She helped my daughter with the issue she cried not having her car over. But we told it to Sue and she had my daughters car back by the following day. And explained everything about the issue and how to remedy. Thanks Mr. Tire - sincerely Dad
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November 2023 by Ed Schmidt
Cant say enough good things about them. Had a screw in the brand new tires they just installed. Sue had it plugged for me while I waited as a courtesy! What a relief...they are the best.
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September 2023 by Eileen W.
Have always had excellent service at Mr Tire. Repairs done when promised. Very honest brought in car thought there was a hole in tire. They found nothing I don't know much about cars and they could have told me I needed service on tire but didn't. Highly recommended
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September 2023 by Nicole Simmonds
I purchase a tire from this location, less than a month I had to return back to the location because the tire would not keep its air pressure. At that time I believe the tire should’ve been replaced but they repaired it. Today, I return to the location with the same complaint and was told that I needed to replace the tire and purchase a new one, the low pressure damaged the tire. I believe they gave us bad tires from the beginning. They didn’t try to accommodate us when we had had an issue. I would suggest that you do not use this location. It’s a waste of your money and time. Lastly, the customer service for me is extremely important. The lady I don’t know her name who I spoke with her attitude was terrible, was not hearing or accommodating at all! I would never purchase tires here again. Bad tires are being sold here!
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September 2023 by Nicole S.
They are selling bad tires. Purchase tires that will not keep their pressure. They would not accommodate after only having tires for less than 1 month. A waste of money only to be told I needed to purchase new tire. I replaced tires elsewhere and was told the inside of tire was bad! Do Not purchase tires from this location! Very disappointed customer & not to mention the customer serice is horrible!!
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September 2023 by J US
Recently took my girlfriends care in for maintenance on tires she previously purchased from Mr Tire. She was having a issue with maintaining tire pressure, and this was probably her 3rd time trying to rectify the issue. After getting the tires repaired, we noticed that her key fob had been damaged. So, I called and spoke to a manager to see what the protocol was for customers that feel that something may have been damaged in their care. Instead of giving the information I requested, he began to tell me how he thought it was already damaged based on the year of the car. He then referred me to a couple of locksmiths, and told me I should be able to get the key fixed there. I felt it was rather unusual to refer me to a locksmith without some type of compensation, so I returned to the store to show him the key, which had broken completely after trying to use it. The manager then stated that the key looked like it had bee broken intentionally just to get him to fix it. At that point, I politely let the manager know that I felt insulted, and maybe someone else, possibly a regional manager, or corporate should handle the matter. He then offered to take the key and have it fixed by a locksmith. Now, had he offered to do that in the beginning, I might have accepted that as a compromise to the problem, but by that point I felt so insulted that I preferred to deal with someone with a more professional candor. So, I asked if there was a regional manager, or number for corporate that I could use to better solve the issue. The manager stated that I could bring in an estimate that he could send in for approval to get the key fixed, and gave me a number I could call to contact someone at Monro. I brought in 2 estimates, which he chose to only take the cheaper one, until I insisted he take both. I then asked for a reference number, so I could follow up. The manager told me he would contact me later in the day with a reference number. The manager called back and stated that he was unable to get through to whomever he was trying to contact, and he would contact me back when he got through to whomever handles these types of situations. This occurred between Aug. 23-Aug. 25. I haven't received a call since.
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August 2023 by Jaz V
I was on vacation and the trunk of my car completely broke on Saturday night. I spent Sunday morning trying to find somewhere to fix it, and Mr. Tire was fantastic: they were fast, so friendly and sympathetic, and came up with a temporary solution that would last until I made it home. I wish I could drive back to get them to fix it for real! Thank you so much for your fabulous service.
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July 2023 by Marie L.
Went in for an oil change. Sue and Phil were tremendous! Sue is knowledgeable and provided great information on what was needed for my car. Kind, professional, and speedy service! Phil was so fast and efficient in getting the job done! Thank you, both! Will definitely be back for a future service!
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July 2023 by Jay Daniels
It's a rare condition in this day and age to find a good, reliable repair shop. Since moving to the area in October, I've trusted Mr. Tire of Cherry Hill with my auto service and repair. Even on their busy days, they still find time to make sure my needs are met. Just this morning, I had to drop by after a splash shield came loose on my front end. Within five minutes, their techs had reattached the shield, and I was on my way. A simple fix, but it's something that shows me that they truly care about their customers. It really is the little things that matter most. Thanks again!
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July 2023 by Elisa Bonilla
I HIGHLY recommend Mr. Tire Auto Service. I was having an oil leak from a previous oil change I had gotten somewhere else, so I brought my car to Mr. Tire Auto Service. They explained what the issue was and fixed the oil leakage right away. Excellent service, very friendly.
