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October 2023 by Austin Lazar
Highly recommend Mall Chevrolet, Jordan took great care of us. Please consider them the next time you are ready for a new vehicle!
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September 2023 by Austin L.
Highly recommend Mall Chevrolet, Jordan took great care of us. Please consider them the next time you are ready for a new vehicle!
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September 2023 by Greg Wyatt
This place always comes through
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June 2023 by Oscar L.
Well I took the car back to them, I made an appointment on Saturday to drop it off on Monday at 8 am, I dropped it off and the called me saying that they haven't do the diagnostics, when I saw them put the car inside the shop when I left, I know they will made up something else to get more money out of me when I already paid $1100, the first time, please if any of u ever think about going to this place don't do it. If they over charge again or try to charge me with any other fee I'm making a report to the bbb I hope that makes something because they be really taking advantage of people.
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May 2022 by Tiff S.
This place is an actual joke! Took my car to get a new trans. I know for a FACT the thermostat was just fine. Well guess what, they called me and said it's leaking coolet "very badly" after having my car for 2.5 months. Now you notice it, yeah right. My car sat for a week or so before I brought it in, it was not leaking anything, I also had to drive it 45 minute to them, it never over heated it never ran a code. They clearly broke it when they took it out to do the trans. And now want me to pay to replace it. Hell no! Never and I repeat ever use them I will be calling the BBB on them!
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January 2022 by Bill R.
My vehicle was in for warranty service (on well known and documented issue that affects the vehicle that I have). The agent I dealt with assured me he would get me a rental vehicle (he never did) or that I would be reimbursed for the costs of the rental I obtained on my own. When the time came for me to be reimbursed for the costs I incurred, he left my out to dry and would not return any Further contact. Certainly will not return for future service visits.
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December 2021 by Dan D.
They fixed my issues I needed and all that but like mosty every mechanic/dealer they were overpriced but thats everywhere so youre screwed regardless on that aspect. Other than that tho, service was fine
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October 2021 by Johnathan D.
This place is great if you enjoy paying around $7,500 in dealer markup plus interest rate markup and God knows what other crap they are throwing at you. Another Jersey clip joint stealership that should be avoided at all costs. I feel sorry for anyone who is ignorant or stupid enough to pay the prices that they're asking. Please shop around and find a dealer that isn't trying to rip you off.
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October 2021 by Robin Dugon
Just got my Chevy equinox back from body shop after being in a accident, what wonderful work mall Chevrolet did. It’s looks beautiful! Thank you!
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October 2021 by Rob Chops Durso
Very professional and good with the customers.. And very honest today which will make me come again.
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September 2021 by Ron Zacconi
Bought a Silverado wt there six weeks ago. Asked if they could install the keyless remote, service guy said it can’t be done. Called another dealership and asked they said it could be. Went back to Mall and asked the service manager who directed me to parts department, gave him all the information and told me couldn’t be done on my truck.. went to Pellegrino , ordered the part and was installed.. seriously
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July 2021 by James Faux
called asking for a small plastic pipe that connects to a pcv valve and hose, simple right? nope. had to ask for an email with a teardown image to try and identify it myself. once done i emailed back, "please confirm this is the pcv valve i'm looking at and what connects to it? call/email at your convenience." 2 days and no response. guess it was more convenient to ignore this customer. don't waste your valuable time on companies that do not value yours.
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June 2021 by Beautiful B.
TERRIBLE EXPERIENCE. MY NEW CAR FAILED INSPECTION 3 TIMES!!! I traded in my Chevy Malibu for a 2014 jeep compass at Mall Chevy a weeks ago (May 2021). I worked with salesperson Dan Reilly (decent guy) but he initially tried to super charge me on the new car payment. I negotiated a price I was comfortable with and we moved on with the trade. The Jeep compass was a used car and I was aware of that. However, I noticed that the car did not have an inspection sticker. I asked Dan why didn't it and would that be an issue? He said no, and that when my tags come in I have to take the car through inspection at MVC and it will pass because Mall Chevy "Guarantee's 100% pass inspection." Well, my car Failed inspection 3 TIMES. Not only did it fail 3 times but, the service men kept trying to make me drive the car around with a failed inspection sticker on it instead of fixing it and doing their job. After finally saying to them that I'm not driving this car with a failed inspection sticker they agreed to keep the car and take it through inspection themselves. They did this only because I made it clear that it is THEIR responsibility that my car is not passing inspection + it was under warranty and that help them responsible. The service men kept my car for a week without giving me a temp car to get around while they fixed my car. I missed work and school AND they did nothing to accommodate me for my inconvenience. All they did, after the 3rd time of the car failing inspection, was finally fix it and handed me my car back with the gas on E. That's all the accommodation I received. I sent an email to the service manager and general manager and they did not respond or help. They basically sold me a lemon and gave horrible customer service. I will NEVER buy a car from them again. They do shady business.
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June 2021 by bill f.
They are adding $5,000.00 dollars to cars and trucks because they can. Supply and demand they say with a grin. Do not buy from them
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June 2021 by Bob S.
I took my F150 there for repair, BeLT-ade ,A/C compressor AZ,Tensioner, pulley,bolt,pigtail ape, refrigerant, I put about 25 miles on truck,in 3 months air conditioner does not work now, now they tell me I have to pay, to fix the leak, that's after I paid 1769.19 unbelievable, please beware of this place
