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April 2023 by Bonita D.
The staff is not very friendly or helpful. Nobody wants to help you unless you're there to buy a car. Service department doesn't pick up the phone
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March 2023 by Howard S.
Been dealing with Jaguar since 2001 and never had a problem with them until Range Rover took over. Horrible, I have a 2012 XJL portfolio just turn 47,000 miles all of my services has been done by them, so they know about my car and the shape that it's in. I had an extended warranty on this car that cost $3,700 from Jaguar that didn't expire until August of 2018. Range Rover never honored the warranty! So I purchased another warranty with Carshield. Later after having this warranty I had an problem with the stabilizer bar links and the control arm which came to a total of $1807.11. After showing them that I had an extended warranty with Carshield who was going to pay for the parts and labor, Range Rover- Jaguar from CherryHill told them that the problem was a pre-existing! long story short they never honored neither contract and the service that they just did I was tremendous overcharged on their services when I was told that I needed an vacuum pump. I backtracked with my insurance company Endurance who has an standard guidelines on what should be paid out on parts and labor. Totally different for the same parts! I don't recommend buying anything from this company. Jaguar services hasn't been the same since these folk have taken over! They give JAGUAR a bad name!Howard Smith!!
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March 2021 by Betina S.
Absolutely the most horrible service I have ever experienced for a car dealership. This is my 4th car from there and I still get treated like I am a nobody. I go to Fort Lauderdale in Florida for 2months every year and had to take my car to Land Rover there twice and it was above and beyond. So friendly and done within the same day or next.I will never buy another car from the Cherry Hill dealer again!! I left my car there for service and they tell me 10days before its done.
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January 2021 by Scott M.
I scheduled a Thursday service appointment over a week in advance for my Land Rover and clearly stated what the service was for and that Land Rover corporate had agreed to a 30% goodwill contribution for the service, treated like a warranty claim. The promised loaner car was not available so an employee had to bring my wife to a car rental dealer. The vehicle was not looked at on the scheduled appointment day and was not finally ready until FIVE DAYS later, the following Tuesday!!We received the e-mail copy of the Invoice and the 30% was not reflected on the invoice. The service department claimed that they had not heard from Corporate, so I called my rep at Corporate and she said that she had in fact had several e-mail exchanges that morning with the Service Manager, Eric Silva. She advised Eric Silva that he could submit the claim through the warranty portal and adjust the invoice, to which Eric Silva never responded. She sent Eric Silva a follow-up, no response. My wife picked up the car and paid in full. I called Eric Silva to ask why he did not respond and do what was explained by Corporate and Eric told me that he would not "jump through hoops". Eric refused any responsibility, was very arrogant, unapologetic, rude and continued to try and talk over me during the call before Eric finally ended the call.I will NEVER have my car serviced here again. I will NEVER purchase a vehicle from this dealership. This was an absolutely horrible experience.