-
June 2024 by C Al
I have been a Goodyear customer in Cherry Hill for years, but today I wanted to change the belt on my car, I was informed that it has to be a specialized person, and that I should go to Ford, I also want to clarify, that no one took the key to my car. car to see the belt as it is, they just told me to go somewhere else. I was very disappointed with the service and the disregard for me, the service needs to improve a lot in this store, the mechanics should have more goodwill and help more customers and not just not do the service! I was even willing to buy the belt for them to install but they said a lot of things that didn't make any sense! I found another place ( Jiffy Lube ) in Cherry Hill , and they did the job in an hour and a half, they did the exchange without any problems, I was also well received by the workshop and the mechanics were honest. I didn't need to go to Ford. I thought the Goodyear mechanics had a bad desire to do the service, Goodyear improve their customer service, I know I'm just one person, and you don't care about my service, but I was very sad and disappointed with the service .
I will never go back to that place, I'm tired of being treated badly .
-
June 2024 by sean johnson
The Manger is the most racist person you’ll meet. Talks nasty , disrespectful, doesn’t even knowledges your standing there. I will never return to this place unless he is gone
-
May 2024 by Tom Reitemeyer
Very helpful and knowledgeable
-
April 2024 by Sara Addison
Staff friendly, though disorganized, and I found the work product to be sloppy. I returned to my car after having 2 tires replaced and alignment done (this through a manufacturer warranty claim - otherwise, I’d have work done at my dealership). I returned to my car to find someone dripped their coffee (?) down the driver side door, grease stains on the door handle and passenger seat, and the trunk compartment (where tire lock is located) open, disheveled, and used gloves thrown in. Overall, incredibly sloppy. I called to make them aware of the state of my car, and the attitude was apathetic. I wouldn’t go back here, as their lack of respect and pride in their work is clearly on display.
-
April 2024 by Lea Lawson
29/Female; I got two tires replaced, rotated, and an alignment. $500. Staff was friendly and prompt enough, BUT when I drove off my front passenger side tire was inflated to 67psi. Thats INSANE. My model of car calls for 35psi, and the tires themselves are only rated for 51psi. That could have caused so much damage if not killed someone. In addition, another lady came in and I heard her saying that she was picking up her car for the second time after this location had sent her home with the tire she needed replaced still on the car *that had a nail in it*. She caught the mistake and held the workers accountable. I can't prove it, but I suspect intentional mechanical malpractice. Be careful using this location.
-
March 2024 by Adriana Sulluchuco
I was stranded 2 hours away from home and they fixed my car feels great !!! So smooth
-
February 2024 by Ben Freedman
I run a small side business. Called early in the week to schedule getting 3 separate cars safety inspected on Friday or Saturday. Wanted to make appropriate appointment as I was going to be spending over half a day on this. Told, you are good you don't need an appointment. Show up today. We have no time for days.If I had not called to deliberately schedule this and confirm would have been my bad. I don't expect any special treatment and don't just walk in and expect to a shop and have them part the red seas.But wasting my time after I tried to make sure about this, just bad
-
January 2024 by Meryem Yilmaz
The customer service experience could be improved, and there seems to be a longer-than-expected wait time for oil changes.
-
November 2023 by Marcus Meara
John and the crew got me in fast when I was in a pinch. Super helpful and kind. Thank you!
-
October 2023 by Ed V.
First time I took it in fir brake pad review. They said they were fine. I asked why the pedal was so low. They said all German cars are like that. That was incorrect! I proceeded to tell them to put 3 tires on. One tire was defective and they refused to honor the warranty. I then took my other car for tires and shock absorbers check. They came back with a $2800 estimate. Again it was filled with pure lies. Took both cars to the local shop in a gas station. They replaced the pads and that car felt new and safe again. They showed me the shocks and rest they did. Shocks were fine! Stay away from this place. The GM Peterson as well as Corp offices are only looking to rip you off old school style!!!
-
September 2023 by Jean Simpson
This Goodyear was professional, courteous, welcoming, knowledgeable. They went above and beyond to get us back on the road!!! Highly recommend them! Excellent people and work!
-
September 2023 by Maggie Simpson
After our alternator broke, and left us stranded (mid-road trip), John and all of the staff at Goodyear were absolutely amazing at getting us back on the road!
-
June 2023 by Efrain Castillo
Quick service
-
June 2023 by Colleen Mivelaz
They took great care of my truck!!!!
-
June 2023 by Anthony Lagreca
This location doesn't know how to return phone calls
