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November 2023 by mo p
This store was my go to store. I went today and something was off. No clearance rack. No gap body bras. Everything was different. It’s because it is a gap factory which sucks on so many levels. I’ve been a gap shopper for long time. This is a shame
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November 2023 by Hillary MacBain
This is a Gap FACTORY store, not a Gap. Unfortunately the Google maps listing and all signage in the shopping center say Gap. They are unable to accept returns for purchases from Gap, and the nearest Gap store is in Princeton or western Philly suburbs.
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November 2023 by Jennifer Nigh
This store is no longer a Gap, even though all branding outside says so. It’s a Gap Factory. They couldn’t accept my Gap return. Nearest stores are Ardmore and Princeton! That being said, it’s a really nice store compared to other Gap Factory stores in outlet malls.
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November 2023 by Diana Gray
GAP as a company is all together failing. Literally, have had several issues with ordering online and receiving incorrect items. I had to drive to 2 separate stores to return the items and have them re- ship the correct items. Some of which were no longer available.Second issue, ( I should have learned my lesson from the last incident) I ordered a dress and received the incorrect size. I asked them to please send me the corrected size. She told me I have to purchase the item again and then return the item that was given to me in error. Why is the consumer being penalized for the shipping error? The reason people order online is for the convenience and it is so inconvenient to order from this company.I am 100% committed to never shopping here again. I order online from smaller boutiques and receive better customer service.
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April 2023 by Christal Hardy
I liked the customer service and the way I was greeted when I walked in . Thank God we made it just before the storm ! The cash wrap associate was very helpful and he went above and beyond when I was applying for a store credit card to make sure my verification for fraud was complete.I liked trying on 2 dresses ? and found some items on sale too !I am grateful for a pleasant experience. I use to be an associate back in 1999 so I know what it's like to treat customers right and feel welcomed from being a greeter to the fitting room ! ☺
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April 2023 by Brandi Segers
Friendly staff and great store . I just wish there more more selections for toddler boys .
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April 2023 by Samantha B
Very helpful staff. A lot of things to choose from.
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March 2023 by jose lebron
Great customer assistance and pleasant folks
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January 2023 by A. W
Staff was friendly. Not much for men's boxers.
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November 2022 by Mohandes Nike
Very helpful customer rep, went in to swap an online purchase. Was in and out within 5 minutes.
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November 2022 by Armin Niaki
Very helpful customer rep, went in to swap an online purchase. Was in and out within 5 minutes.
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November 2022 by Fanny Price
Never feel welcome in there Don’t go anymore as a result. Staff always preoccupied talking among themselves.
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October 2022 by Joyce Romer
Hard to get store help on phone..
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June 2022 by Karen Walters
Since the pandemic this store closes at 7pm. Almost impossible to get there after work. Entered the store at 640p after rushing to get there and 5 tries to make it before closing only to be rushed and told every 2 minutes they are closing soon. It’s a shame because I would have purchased more if I wasn’t so rushed. Many other people came in at the same time and were complaining of the hours too so it’s not just me. Employees were rude at register. Seemed they were upset it was busy right before closing. Here’s a tip, you probably should stay open later now that the pandemic is over and there’s clearly a demand especially on a Friday night.
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March 2022 by Margaret Mauro
Hit or miss...A miss for me
