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November 2023 by sanditi gargya
You want to avoid this dealership at all costs. Go to Willow Grove or Wayne instead. Our experience here was horrid and I can see that in hindsight we should’ve seen the other reviews first.We left our Discovery Sport as it was having issues and got a loaner instead. From the start, Chris was pushy about the loaner and it seemed like his sole focus was to sell services that were not going to solve our issues like telling us that our tires need to be replaced (we got new tires 6 months back and barely drove the car!).Discussions regarding what needs to be serviced were ongoing. Next day, in the evening, my husband called to talk to him and let him know that we were disappointed with the Jaguar experience and the diagnosis that had been made, Chris hung up on him. Next, he sent a threatening message saying that if we did not choose any service with them, we have to return the loaner that day itself or he will report it STOLEN. Mind you, our car was still with them.I’m not sure if he understands the fact that everyone has a job and we aren’t employed by Jaguar or work on THEIR time. I understand he has services to sell and people to dupe, but there is surely a better way of doing it. Also, throwing around words casually and telling someone you are going to report them for “stealing” is a serious action. It is unfortunate that someone like this is in the service sector. I will not be returning to this dealership.
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September 2023 by Oderah Nwaeze
Lorraine, a service advisor at Jaguar Cherry Hill, is attentive, considerate, helpful, and patient. I've also had the displeasure of dealing with some of the other service advisors, and in the interest of focusing on positives, Lorraine is a true asset to Jaguar Cherry Hill. She always makes the process easier, and even when issues arise, she is quick to take accountability and work towards a resolution. Thanks, Lorraine!!
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September 2023 by Frank Garramone
Lorraine my service advisor has always made my experience with them a 10! She is very knowledgeable and always treats me with the utmost professional courtesy
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July 2023 by Chris Milam
This is the worst dealership in America by far. Spend good money on a vehicle they promise two keys they never deliver the second. Then after all that we trade that vehicle in for a more expensive vehicle and that has one key but promised two. Salesman says we have a key for us services calls and says no. Then they figure it out and now I have called 15 times and been dumped right into voicemail. DO NOT SHOP HERE!!!!! You’ll thank me later!!!!
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June 2023 by Paul Levin
Stay clear of this dealership. Misinformation during the sale. Very poor review of the vehicle at delivery.Service department has on 2 occasions damaged 2 F-Types. The first F-Type, they dented 3 rims when installing new tires. The 2nd F-Type, they made a gash in the drivers seat while installing new interior door locks. The interior door locks never worked and the car was brand new.When addressing the concerns, the service manager was very rude. Absolutely no respect and can care less about the time wasted because of their mistakes.Image buying a 2023 F-Type convertible and being completely dissatisfied with the dealership. For service I'll be going to either Willow Grove or Wayne, PA.
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June 2023 by Michelle Russ
Top notch service working with Adam to get an I-Pace newly built and imported from the UK. Very pleasant to work with, flexible with availability, and willing to help in any way he can!
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May 2023 by Stephen Panico
Loraine, the service advisor, is always a pleasure to deal with. Needing service on your vehicle can be frustrating and often unexpected. She always makes the process as easy as possible. Thanks Loraine!!
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May 2023 by Tom Kirkpatrick
Bottom line, they had my XF for a total of 6 weeks for a check engine light. Told me on 3 occasions it was done and ready for pickup only to have new warning lights come on while driving home. After returning the car I was told it suddenly needed $4700 worth of repairs AFTER they said it was ready. SCAM...
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March 2023 by Dontay Mclune
Max is amazing! His customer service and communication is top tier! Cudos to the service department as well, great team all around!
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February 2023 by Rich Castronuovo
Dealt with Jean Hall for the purchase of a used vehicle I saw on the dealerships online inventory. From the phone call to make an appointment to see it, all the way through the purchasing process, what an absolute please it was to deal with her. Extremely professional and very accommodating. What an amazing experience. Thank you !!
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September 2022 by Barbara Harvey
Won't service your car if you are not a regular customer. Manager doesn't return calls. I don't understand that policy as long as you are getting paid.I will travel to Ray Catena in Edison NJ or drive to Delaware. I give them zero stars.
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August 2022 by Donita Zepeda
Definitely awful! Definitely unprofessional! Definitely bias! Truly, the most awful interactions I’ve ever had with any car dealership. So many assumptions were made and it showed in the way they spoke to me. I mean just Deplorable and lazy. STAY AWAY !!!!!!!!!
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August 2022 by Bruce Whitaker
Great buying experience, I may have purchased throughout my life 20 plus vehicles. The service that I received was by far the very best, the customer service from Jaguar Cherry Hill, NJ, salesman Adam Butler was second to none. I would not hesitate to recommend to anyone who is in the market of a Jaguar or Land Rover to contact Jaguar Cherry Hill NJ, even if you have to travel out of State like I did to buy a vehicle. On a scale of 1 to 10, 10 being the very best I would give the dealership and the salesman Adam Butler a 10.5.
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June 2022 by Krystal Kellner
By far, the best experience I have had purchasing a vehicle. AK made me feel extremely welcome and was an absolute pleasure to work with. He was attentive to my questions, including those on his day off. The purchasing process itself was seamless and efficient. If you are considering a Jaguar or Land Rover, make the trip to speak with AK and the team at Cherry Hill. They will not disappoint.
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May 2022 by Sukhdeep Singh Padda
What a pleasant expericne at Jaguar Land Rover Cherry Hill, twice over - they exceed expectations. Working with Adam Butler in Sales & Chris Pentz in Service was was a Breeze.We picked up our F-Pace, 2 weeks ago and were impressed with the way everything was handled. We Loved the attention to detail and product knowledge that Adam Delivers. Adam set the bar across the board for a perfect customer experience.From the moment we reached out with our inquiry, Adam was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and Adam made the process very pleasant. Our satisfaction was unparalleled - going above and beyond in every aspect!
