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October 2024 by Terry Redman
Went for service today that was done in a timely manner and the gentleman at the desk Mr Merkin was extremely helpful.
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October 2024 by Mangia Macaroni
Service desk is awful.. Someone should at least acknowledge your arrival & ask why you’re there. I stood at desk for 10 minutes before someone looked up to tell me I’m in the wrong line. Just horrible service
There’s 10 people there. 5 are just playing in there phones
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October 2024 by Sophia dunmore
Staff is horrible don’t buy here jeep is horrible brand new car 4 time in the shop terrible customer service
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October 2024 by Bcar
What happened to customer service lately? Scheduled an oil change for 11am , letting them know I'm waiting for it upon scheduling. Arrived at 10:45am and checked it in, at 1pm (2hrs) I checked in and was told they're just finishing up. That was bs as I noticed them pull it in to the service area after me asking. I had even called prior at 9am to confirm 11am was still good or if it could get in earlier etc. No sir 11am is good I was told. Salesman tried getting me to upgrade my Ram and I would never by from a dealer that treats their customers this way, absolutely not. Sucks for the sales ppl but that's how I am and would expect others to be same. 3hrs and $150 for a simple oil change, WOW. The blatant disregard for my time and lying to me is totally unacceptable, I'll never return to Cherry Hill CDRJ. ?.
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October 2024 by Jennifer Saitis
Got my car towed on a Friday. Tried calling in the afternoon that day to get an update and was passed on MULTIPLE times, only to end up not speaking to anyone. Called multiple times Saturday morning. Same thing. Transferred multiple times and didn’t talk to a single person. Had to DRIVE in to get an update on my car. Was told it wouldn’t be seen until Monday AM. Charged me OVER 600 bucks for a BATTERY change. ROBBERY. ZERO loyalty to their customers who bought vehicles at their dealership. Will never go back. Thank god for AAA.
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October 2024 by Amanda Nguyen
Horrible experience. My husband and I stopped in to look at a few Jeeps. Met with the owner, he was extremely pushy and super full of himself. Needless to say. We picked a different dealership.
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October 2024 by David Neal
Left stranded in brand new leased Jeep Cherokee which was suddenly inoperable due to "software malfunction". First time last time.
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October 2024 by Eleftherios Papaeoannou
Whatever you do stay Far away from this dealership Earlier this week I had the most disturbing experience at the business . I know car dealerships are struggling right now, but aggressive sales tactics, holding potential customers hostage and placing threatening phone calls is not the answer. I went to the dealership on Saturday, September 12 to look at a jeep that was promoted online. My experience from there was not only disturbing, but it was also borderline criminal. Here’s what unfolded
Of course, the jeep that was promoted online wasn’t available for me to view when I arrived, so the salesman pushed two other options on me. Neither of which were nearly as nice as the one promoted.
I was then told that the promoted SUV was being used by the manager, so it was off the lot. But they could bring it there shortly. I had to wait over an hour for the manager to bring the jeep to the dealership, so I could test drive it. This seems like an odd practice to let the manager drive around in a car that’s being promoted for customers. But I was ultimately able to check it out.
I then decided to engage in a discussion regarding cost of the jeep and value of my trade-in. They asked for my keys so they could assess my vehicle.
They returned and told me the used SUV would be $600 per month and my jeep was only worth $2,500 in trade-in value. I told them I wasn’t interested and asked for my keys back to leave. They refused to give me my keys and started negotiating --- asking me what I wanted the deal to look like. They kept upping the number they’d give me for my jeep and somehow were promising to get the monthly payment for the new jeep down to $400. The math wasn’t adding up and the dramatic change in monthly payments made me feel like I was being scammed. So I, again, asked for my keys back. They refused.
They then sent out the manager to talk to me. He approached me and said, “Are you Greek?” which he must have discerned from my name. I confirmed and he said, “my apologies” --- clearly mocking my heritage. I wasn’t in a laughing mood at this point, especially for such childish, discriminatory jokes. He went on to tell me he was Palestinian, as if that made his joke unoffensive. It’s clear these guys don’t receive any training on appropriate workplace communication in 2024.
I was very tired and frustrated at this point and again asked for my keys, but the manager kept talking and refused to give me my keys. At this point, I was being falsely imprisoned in the office. I had salesmen aggressively coming at me and refusing to allow me to leave. I had to assertively demand my keys more than 10 times and commit to coming back before they would let me leave.
Needless to say, I had no intention of returning after this treatment. I said what I had to say to escape. So, when I didn’t show up on Friday the dealership started blowing up my cell phone. The manager berated me on the phone telling me that they waited for me and made special accommodations to be there for my return.
I stopped picking up their calls at this point, but they kept calling. At one point, my friend saw the volume of calls and grabbed my phone and said you’ve reached “xxxx pizza place.” Just to highlight the absurdity of what was happening.
After that, the GM of the dealership called back and angrily placed an order for pizza on my voicemail. He concluded by saying, he was going to send “Vinnie” to pick up the pizzas at [and spelled out my address on the message]. To me, this was a pretty clear threat to say, I have your address and will not leave you alone. I have the voicemail saved for back-up, as this whole experience left me unnerved.
I’ve never experienced such unprofessionalism in my life. But this crossed beyond that. Between the discriminatory jokes, keeping me imprisoned in an office without my keys to leave and placing veiled threats on my voicemail. It’s very clear this isn’t a regulated car dealership --- it’s a criminal enterprise being run by thugs. The Jeep brand
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October 2024 by AMaria
Alex was my sales man & the process went great.
I am updating my review specifically for Rocco, in the service department, who goes above and beyond to ensure customer satisfaction. I am extremely grateful for his excellence, along with the guys who provide the shuttle service. You guys rock!!
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October 2024 by Mike T
Took my truck there, they charged me to flip 2 wires. Didn’t fix the problem so I took it back. They wanted more money to fix the problem
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October 2024 by Jadyn Mague
Literally cannot fix a truck to save their LIFE. Hundreds of $ for them to promise a fixed truck and give back one worse off than before. Extremely unprofessional, useless untruthful staff. Take your truck ANYWHERE else!!!!!!! Would give 0 stars if possible.
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October 2024 by Melissa Morrow
A major disappointment. Ultimately they were unable to fix the AC issue on my jeep and demonstrated poor customer service throughout by failing to communicate with me . I have a 2014 jeep Cherokee and my issue was the AC stopped working (blows warm air ) . I first took it to this dealer the in mid July and they kept the jeep for 2 days without a single update to me and failed to answer or return any of my phone calls . I finally had to be driven up there on day two to get a status in person . No excuse for that. Also they found “no leaks “ and refilled the Freon ($800) . The problem went away for 3 days and then it was back again to blowing warm air . So I took it back for round 2 and they found 3 leaks and charged $1800 for parts and labor . I don’t understand how they can miss 3 separate leaks the first time or why they couldn’t offer me any kind of discount the 2nd time since they missed it the first time. I also had to call several times the 2nd time throughout the day before I finally got an update and almost had to drive up there again like the first time . And now a week later the problem is back and my AC is not working but I will not be taking it back this time as I learned my lesson. So overall very poor customer service which there is really no excuse for and also a lack technical competency for this dealership, would not recommend or ever go there again.
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October 2024 by Snake Plissken
High pressure sales tactics, same as everyone
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October 2024 by John Fields
Scheduled an oil change for 12:45pm. Left work early to get to it, they didn’t notify me that they canceled my appointment and left me with no option but to reschedule. So a complete waste of my time and money leaving work early.
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October 2024 by William Pippet
i took my dodge durango there 3 times to get diag after not starting and cutting off on me they charged me over 3,000$$$ andf the problem is still not fixed i take the car to another dodge great service and diag thanks rocco for not diaging the car properly and taking my money with no fix will be calling att general
