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January 2024 by Connor Rogovich
Dayvana went above and beyond with her assistance in getting my new phone. In a world full of darkness, she is the light.
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January 2024 by Larissa
I came to this store on Dec 22, to get AirPods , I was offered a promotion for 2 iPad(half off), that if I had an aarp account my monthly service fee will be waived, monthly activation fee waive and I will be only be paying 5.99 a month, I got lied to, received my bill and now I am forced to pay a monthly bill OF $45 each ipad monthly just to have activation for a 4 and 5 year old., (they don’t let you disconnect the service)…yes I was offered to return device but again it was a Christmas gift and how sad will that be to take away from my children because of the false lie I was given, i can’t even pay off early because they said I will have to pay the full price which is not fair, I should of been told from the beginning the monthly charge and not lied to just to make me purchase, I been with att &t for over 5 years, and this was one of the most worst experience I had , soon I will be switching carriers. I GOT LIED TO AND I AM SO UPSET
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January 2024 by Steve Bornyasz
I went into the AT&T store today to get my new iPhone set up. Pam was wonderful. She switched out the SIM card from my old phone to the new phone and put my new protective cover on my new iPhone. Pam did it all in about 5 minutes and made my life much easier today! Thank you Pam.
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January 2024 by Uriah McClain
I took some time before writing this review, recognizing that it is not a typical one. My experience at this store was not ideal, but was worth it in the end. Daya and Pam, the store employees, had to deal with an older woman who was rude, condescending and racist. The situation with the rude customer was awkward and uncomfortable for everyone in the store. However, the professionalism exhibited by Daya and Pam was outstanding. They were kind, professional, and most impressively, patient. I want to especially commend Daya for maintaining her composure while dealing with a racist who insulted her and tried to demean her. She dealt with the situation with grace and class. After the situation was resolved, they helped me with a complicated issue. Their knowledge of the products and plan options made the process seamless. I highly recommend this AT&T store to anyone!
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November 2023 by Kevin Blackburn
Pamela B is an easygoing and cheerful salesperson.She was patient and made getting a new phone delightful.
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November 2023 by Tricia G.
Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was stellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)
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October 2023 by Chelsea Danyo
I went to the kings hwy store and I was the only customer there. I asked for information on what the difference was between the pro and pro max plus and I was handed a a sheet of paper to read.I also asked how long till a receive the phone and was told 1-2 days, but when I got a confirmation email it was a month.Lastly I changed the shipping address from NJ to PA and it upped the taxes from 79 to 96 so I said well that is a big difference please just change the shipping address back to NJ- the rep said “I would have to delete this and start over. Do you really need me to do that”So not only do the reps at this store give you wrong information they cheat you for money.
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September 2023 by Dan-EL Suarez Sr
Buyers beware ATT particularly this store has a long history of ripping off customers using bait and switch techniques on trade ins and so called upgrades CUSTOMERS BEWARE!!!
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August 2023 by Christina Williams
Dayanna helped me upgrade my phone & explained everything that was happening as we went, including charges. She helped me get the supplies I needed for the new phone, helped me find them, showed me how to use them - even the other employees stepped in to assist me - and they put everything together for me after transferring my information over. I didn't stand there awkwardly waiting either, they were all 3 kind, and inclusive in conversation. I believe this store will be my go to from now on!
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June 2023 by Kay Broughton
Nice young woman was very helpful. This is a quiet store and you will be taken care of promptly.
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January 2023 by Stan L.
Stay away from this store. When you upgrade a phone they add on all the extras and don't tell you. They lie to you while he has a smile on his face. Never go back to this store.
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November 2022 by Boris Zakharin
3 employees were all helping one customer as I waited. Good thing it wasn't crowded.
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June 2022 by R. A. L. K.
One of the nicest looking stores I've been to, the staff was very helpful and super knowledgeable.. Definitely one of the better att store options in the area
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June 2022 by Diamond Pollitt
This place is great. Your in and out ; the service is great. Best decision I had made at the last minute.
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September 2021 by Krysta Johns-Keating
Great experience at this store today! Karen P. Helped solve an issue that another store couldn’t solve in 3 hours. Karen solved it in minutes and was so kind abs caring. She is outstanding and I highly recommend this store because of the experience I had today with Karen!
