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“Mark was fantastic! He was so helpful with my upgrade and it was completed so quickly. He answered all my questions and it was a very positive and exciting experience!”
“Pug was knowledgeable and very professional. He made me feel welcomed really took the time to understand my needs. Highly recommend. If I could leave 6 stars I would”
“My son and visited the Verizon store to create a new account for him so that he could transfer his line to it. But Omar the salesperson advised us that it would cost us more, so we didn’t do it. He also made us aware of a promotion that allowed many of my family members to get iPhone 15 for about $5/month, which we did.
In all, we were very satisfied with the experience.”
“I had a problem with my phone, Verizon customer service was horrrrrrible (Manny/Trillion/Shian & Justin) were excellent, my problem was so unheard of that it literally took them all to fix my phone, they were patient, helpful, showed concern, worked together and made sure I was a happy customer before I left…….Im never going to any other location and I live approximately 20mins away and there is a location 5mins away from me!”
“My s21 needed the charging port replaced. He performed the repair on a walk-in basis and in 40 minutes. Did not charge a diagnostic fee. Very satisfied with service.”
“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“Purchased a new simple mobile phone. The Asian man helped set everything up from my old phone to the new phone and my Bluetooth without charging anything extra. Excellent service.”
“Recently had my first experience with the Madison Verizon store and it couldn't have been better. Incredible customer service from David and test of the team, who helped navigate what can otherwise be a very confusing process. Will only go to this store going forward (even if I ever move).”
“Upon arrival to the store I entered with much frustration due to the need to have my device restored. Ramon immediately sensed the distress and began to dissect the route problem. During the visit to AT&T Ramon was confident that when leaving the store my problem would be resolved and this was definitely fulfilled . Ramon excels in customer service !”
“I really needed a new phone because my old one broke. I was helped the whole way by this great worker Moe. He was easy to talk to and made getting my new phone setup easy. Also he helped me recover most things from my past phone even without Apple ID. Not to mention these guys hooked me up. Super happy with the customer service.”
“We had a sales person or should I say customer specialist John. He was so professional, friendly, helpful and patient with all of our questions. Every customer experience should be that good. Thank you John!!”
“Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was patient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon.”
“I had my iPhone screen replaced last week here. It took only 45 minutes and it was much less expensive than apple. I'd recommend this store if you want to get your phone screen replaced asap.”
“A guy named T helped me get my new iPhone. He is very professional and very patient handling my problem from switching to AT&T from the Competitor. He did worked even after store hours just to get it done. T Williams went above and beyond. Customer service was 1000% satisfaction guaranteed!!! Thank You T.”
“Me and my wife had a great experience with George, who helped us more than any other phone service professional ever has. He was fantastic and if we need help in the future we’ll be happy to go straight to George.”
“I've been on the phone for hours before I talked to my saving grace KATRINA! Not only is she super sweet but the BEST service I have EVER received! 10 stars!!!”
“Had a great experience purchasing my daughter’s first cell phone at this store yesterday. There was no wait time at all and we were greeted immediately. Nelson was extremely helpful and knowledgeable. He took a lot of time to help my daughter pick what she wanted, and explained certain features to her. He made sure we knew we could come back and see him for tech help any time. This process could not have gone smoother, and Nelson is a great asset to this location.”
“Truly the best experience I’ve ever had at a wireless store. The brothers who own the place are helpful trustworthy and actually care about doing right by their costumers. Got 5 lines today and they got me every discount I qualified for, waived every fee they could, and we had a great conversation while all that happened in the background. I will only ever deal with these guys from here on out and will recommend to everyone to do the same”
“I had the pleasure of working with Scott at the Verizon Store in South Orange, NJ. My purpose for the visit to the store was to resolve a system problem with my four-year-old cell phone. Scott listened to my problem contacted Verizon Customer Service using my cell phone and I was able to communicate with a live agent of the problems that I had experienced the previous day in contacting them.My attention was to wait until Black Friday to buy a new cell phone but from a box store. Scott was attentive in working with me. He was professional and listened to what I needed and what I could afford. His demeanor in helping me to address my need for a new cell phone was stellar. Equally important, the absence of feeling pressure to make a sell made my experience in working with Scott the ideal experience in purchasing a new cell phone and changing my cell phone number. I left the store with my old cell phone and a new one and the cost, MINIMAL.Scott is pleasant, personable, HELPFUL and KNOWLEDGEABLE!I look forward to working with Scott soon to activate my new cell phone and cell phone number as well synchronizing my phones to my laptopsI recently purchased a cell phone at Version in South Orange, NJ. I returned days later for Scott, the person who sold me the phone, to assist in setting up the device.Scott's accuracy while tending to detail in working on my phone was impressive. During the time that he worked on setting up my cell phone, customers came into the store. I watched him multi-task while maintaining his professionalism and customer service commitment.I had a stress-free experience in purchasing and setting up my cell phone with Scott.When it is time to upgrade my new cell phone, I will seek Scott for his assistance. Saving money and getting a bang for my buck will always be a priority for me!”
“Beyond Great service, can’t thank this team enough, Liz helped me not only save on my bill but upgrade as well, she was very diligent with making sure my new phone was working even better than my old one! Only Verizon I recommend!”
“Had problems with my old I-pad and went to the nearby AT&T store on Springfield Ave. Chris, the Manager explained the problems and helped me out. I realized I needed a new I-Pad He ordered me one and it arrived the next day. Excellent service!”
“I am extremely grateful for the exceptional assistance I received from William at AT&T. He efficiently resolved a persistent issue that had troubled me for months. William's swift resolution, coupled with his extensive knowledge, was truly impressive. What stood out the most was his ability to provide clear, step-by-step instructions that not only addressed the problem but also worked effectively. His professionalism and expertise made the entire experience seamless. William's dedication to customer satisfaction is commendable, and I appreciate the outstanding support he provided.AT&T is fortunate to have such a reliable and capable team member like William.”
“Kevin is a very kind,courteous, knowledgeable and helpful salesperson. He explained to me in detail about my new phone and watch. He assisted me by transferring my apps and photos onto the new phone. He also showed me how to use my phone as well as the watch. He's a very patient person as well.”
“Came in to upgrade my phone. Greeted with Ryan and Fred. Ryan is very knowledgeable about what I wanted and helps me with everything. Answered all the questions and is very friendly. Would recommend this place.”
“I've ordered a couple times from techrabbit now, after initially finding a super good deal on a smart watch. This place seems super legit, free shipping (yes its slow, this is why its free) but everything has been as advertised and super good deals so far. Needless to say, I recommend”
“Sanjib Das provided excellent service when I purchased my new phone. He even stayed after his shift was over to complete my transaction, and checked in with me at home to make sure there were no issues with my new phone. When I returned to the store the next day with some questions about my new phone, he patiently answered them, even though the store was busy and he was working alone. All in all, he was courteous, patient, and knowledgeable, efficient, and a pleasure to work with!”
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“Jassi and his son were extremely helpful and professional. Unfortunately, my phone was destroyed by water. Jassi made every attempt to salvage it. Unfortunately, I had to replace it.In order to maintain my current pricing plan, Jassi provided a phone with the same functionality and price plan.His service in conjunction with his son, owner of Momentum Connected, was exemplary.My laptop also had issues. His son immediately diagnosed the problems and also provided significant savings in regards to an security application. He is highly knowledgeable as his father.I highly recommend this professional and caring team for all cell phone and computer needs.I thank them.”