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June 2024 by Chelitos Way
My experience today went very well. No issues at all. Didnt have to wait long to be attended. Great service for me. Even when I messed up on a particular account. Devin was there to help & resolve the situation. Greatful for your help. Very professional. Explain everything carefully & slowely for me to understand. Sorry for the wait on my end. Overall, great service. Thank you so very much.
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April 2024 by raman kaur
Thanks to viulfiss antigua . She open new account for us very quickly and she was talking so polite. She is very very professional and she was so nice person to talk
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January 2024 by Iin
Ridiculous wait for 2 hours because I am a walk in. Whole damn bank only three staff working. Is this for real???
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January 2024 by Lex Y
Ridiculous wait for 2 hours because I am a walk in. Whole damn bank only three staff working. Is this for real???
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November 2023 by Doug Gold
Terrible experience.
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October 2023 by Raquel W.
I liked the company when it was Wachovia. The customer service and business model period is deplorable. I'd steer clear one this financial institution.
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December 2022 by Jean Velarde
I have an account with Wells Fargo since I was a little girl I seen the bank changed names. Anyway in branch they are very helpful but, when you call them for assistance customer service is horrible. I get bounced around to different departments and never getting my questions answered.?.
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September 2022 by Ken Youm
(Translated by Google) Wells Fargo is a good bank in the east. The oldest traditional bank...(Original)은행은 동부에 웰스파고가 좋다. 가장 오래된 전통있는 은행...
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February 2022 by Aa O
Even though I made an appointment at 10 am and there was a banker opened, they took someone else instead of me, even though I was here first. Daisy the manager did not do anything to resolve my issue other than tell me to wait. That is not good customer service. If the other person came in after me and when you make the appointment online it doesn’t specify if there is a designated banker as the managers states. This is unbelievable. Don’t come to this back not professional at all. Appointments don’t work.
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January 2022 by Ieasha O.
Wells Fargo is the worst bank ever. Customer service is non existent. My elderly mother lost her card on 12/2/2021. She requested a replacement card that was never received. My mom left for New Orleans on 12/3/2021 and has been waiting for a replacement debit card for 6 weeks. Countless hours spent on the phone with no willingness to help and inconsistency from person to person. My mom spoke with 4 representatives and Jascilla from customer escalations. She was told initially that she needed the date of the last deposit or the account number to get a new card. She did not have it at the time. A new statement was received by a family member and she provided that Information to be told that wasn't good enough. Now she is being told that she needs a mobile phone to verify her phone number. The problem is she doesn't have a mobile phone. She is 74 years old. I take care of her and she uses my mobile phone. Newsflash, everyone doesn't have a phone and Jascilla said mobile phone verification is the only form of verification. I find this one size fits all policy to be unacceptable. I asked Jascilla for a supervisor she said I can only speak to a supervisor if I go to the branch. As stated, I am in New Orleans and cannot go to a branch. It is despicable that a long standing customer is stranded in New Orleans with no cash for transportation to return home to New Jersey.
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August 2020 by Mahmoud Moustafa
Rajine is so nice, she waved the check fee without asking her, when she knew that I came all the way from staten island. Thank you Rajine
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July 2020 by Jimmy Anwar
Very welcoming and everyone was super friendly.
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July 2020 by Oleg Churyumov
The worst bank ever. I need to hang on a phone for 20 minutes with stupid robot to resolve a fraudulent transaction. The Wells Fargo website doesn't allow me to make a report on fraudulent transaction.
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February 2020 by ANGEL VMACHADO
(Translated by Google) IT IS A GREAT OFFICE, EXCELLENT CUSTOMER SERVICE.
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March 2019 by Y B
Decent service.
