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November 2023 by Serenity Maldonado
They open when they want to open and move slow I honestly would have never came to this service if I had to spend a hour just to pay a phone bill
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June 2023 by Felicia U
Very helpful staff!
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March 2023 by Mrs. Briscoe rice
I got help from a guy name Edwin who had great customer service.
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March 2023 by Marissa Juarez
Good customer service , my phone wasn't working and yuneiry helped me get the new a14
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September 2022 by Emilio Burgos
Great ? customer service at all times
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April 2021 by Benny Velez
The woman that help me and my wife get a my phone tonight was awesome. Its a small T-Mobile store but the Customer Service was great. I would recommend this store, this is now my permanent store.
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January 2021 by kami m
Was hoping to give them 0 stars... when you go buy they are a sweethearts for that commission. But to solve a problem it's the run around
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January 2021 by jackson cruz
I came in a week go and julio really had helped me with my phone bill thanks julio keep up the good work ?
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October 2020 by Eli Luy
Aby great salesperson very knowledgeable and helpful store manager friendly always welcoming keep up the awesome work thanks you to both store manager and aby.
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September 2020 by Ana martinez
Fantastic. Quick and easy
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June 2020 by Michelle B.
I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If i ordered after 3pm, i would get the phone the following day. It said i should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via ups by 3pm tomorrow. I said great. 6/18 no delivery. 6/19. I call metro and speak to another representative. He basically calls me a liar because there is no way that the previous rep could give me the ups information . I asked for the Previous customer service reps name and ID number. He was very reluctant to give to me. He gave me her Id number only. He told me the only thing I could do was WRITE to Metro and explain my situation. In the meantime my phone may or may not come. I was obviously upset and asked to speak to a manager. He put me on hold. Got back on the phone and said "hello mam" I said yes.. He then hung up on me. No we did not get disconnected. This is a huge company and this is how I get treated! I have no one to contact but scripted customer service reps. The $200 was taking out of my account but I have to WRITE to a major company in 2020 to get my phone or money back is unacceptable!
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June 2020 by Sharon Hood
I went into the store today hoping and literally praying that my service would be good and that my transaction would be easy. I’ve been having a REALLY rough couple of weeks. Anna and Andres provided excellent service and worked perfectly as a team. I was moved to literal tears when I listened to Andres explain on the phone that an immigrant had lost his employment due to COVID19 and needed his phone. The gentleman could not afford to make a full payment, and Andres really wanted to help him. He asked to speak with a supervisor at the call center and worked in a way that I have not seen lately. You never know what a person is going through and just witnessing that level of kindness and compassion when the world is full of hatred and ugliness and death and violence, it was soul shaking and positively emotionally overwhelming. My own personal experience was effortless. Anna was so patient answering all of my questions and making sure that I got exactly what I needed. These two are gold! They both deserve the best of everything that life has to offer. Keep being kind. The world needs more people like you two. I hope your central office sees this review and thanks y’all for representing them well. God bless.
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June 2020 by Ray
Amazing staff amazing store most importantly the customer service is awesome! You walk in and you u get helped right away! What a team what a staff. Simply the best.
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May 2020 by Leylani Irizarry
Poor customer service. No one acknowledges customers walking in.. not even a " Can I HelpYou" , or " I will be right with you" smh First and last time Hong tooi that store. Smh
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March 2020 by Kimberley Stennett
Love the look and feel of the store. Ray the store manager is always super helpful and professional. My favorite store by far !
