Subaru of America

Most Recent Comments

• October 2024 by MAY'HEM
  Very clean and Friendly Cafeteria Employees
• October 2024 by Ashton Frey
  By far the worst car experience. I bought a used 2015 Subaru forester XT under the impression that it was a great driving and reliable vehicle. Since owning the car for a year and several months I have calculated that 42% of the time since owning the vehicle, I have had some sort of repairs needed to be done on the car with the costs being north of $5,000. Subaru of America was super unhelpful in this regard because some of the issues were from previously repaired recalls and this issue happened 3 days after getting the car fixed for a separate issue. They wouldn’t waive another diagnostic fee even though the car was diagnosed a week prior and this somehow slipped passed the first one. Also warranties are basically worthless because as soon as you go over 100,000 miles you won’t be able to get your transmission valve body repaired when it inevitably happens at 101,000 which costs $3,000. I just graduated college and this has been a huge burden. Needless to say… don’t buy a Subaru.
• October 2024 by Kevin Gregory
  I've been more than patient with Subaru of America on waiting for a resolution to my situation, as loyal customer (I've had 4 Subarus now, I replaced my last one due to a head gasket failure after two years), but I'm not important enough for them to try to do anything for... just give me a slight discount on purchase of a brand new car... Here's my situation, maybe someone higher up with some power or cares about customer service will read this and take some steps to make this right, not just hand me the full repair bill for what I believe to be a simple mistake by one of their employees. They clearly put profit over people. I will be buying my next car from Honda in hopes that a brand new premium model lasts more than 24 months.
  
  On Aug 23 my 2022 Subaru Impreza (which I bought brand new and have had for 2 years) started smoking. I pulled over looked at the dashboard for any lights that were on, nothing. Then I checked the My Subaru App, Diagnostics showed no issues. When I got out there was fluid pouring out of the engine area. I don’t know anything about cars or engines, but the gauges said the car was okay.
  I’ve brought my car to the Subaru dealership for every single service and done all recommended service since buying the car. I paid it off earlier this year and was planning to not have car payments for the next 6+ years since I bought what I expected to be a new and reliable vehicle.
  Back to Aug 23, I drove my car directly to the local Subaru Dealership to have it looked at. Long story short the transmission drain plug fell out and the transmission fluid poured out causing the transmission to fail. Upon further investigation by the adjuster who came out to check it before paying out under my extended warranty the drain plug had been tampered with and therefore voided the warranty.
  Corporate Subaru investigated for 6 weeks and determined beyond reasonable doubt that I was in fact at fault for loosening my drain plug and breaking a seal that would be in tact if “I” didn’t touch it.
  I find it very confusing that I, knowing nothing about cars, so much so that I only brought my car to a “certified Subaru Mechanic at a Dealership” somehow decided to attempt o change my own oil and opened the wrong drain plug. Then also somehow overrode my vehicle’s onboard diagnostics system to not show any issue while all of the transmission fluid leaked out and caused the transmission to fail.
• October 2024 by Krysta Yeager
  I am an owner of a 2019 Subaru Ascent Limited 7 passenger SUV. Honestly worse vehicle I have ever owner. I rather buy a Hyundai over a subaru that type of bad. Subaru dealer salesman, service techs, and parts people have stated that the 2019 Subaru Ascent is the worse vehicle Subaru put on the road. The 2019 Subaru Ascent has nothing but issues and Subaru of America fails to keep the horrible manufactured vehicles atleast safe for the current owners that cant get themselves out of the terrible financial end of it so they can unload a unsafe vehicle and get into a safe vehicle. Subaru of America you do realize you are putting the families in these 2019 Subaru Ascents at risk everyday they travel in these vehicles, also including the families traveling next to these vehicles. Do you realize it's more expensive to pay out settlements for lives lost in these unsafe vehicles than it is just simply covering the families with a lifetime warranty that covers everything on these vehicles. Since when did Subaru go from being a safe reliable vehicle to a death trap for the families purchasing them to the families that travel around the families that have purchased them? Come on Subaru quit being selective hearing a participating in keeping us 2019 owners and our families safe.
• October 2024 by shawn sherrod
  I’ve been purchasing subaru since 1996 buying a new every 2-3 yrs for me and my other half. I noticed lacking service over the years. But this takes the cake is when i need a new vehicle with a up to date console they sell me a vehicle they knew had console issues. Called customer advocacy and they wont disclose that there is an issue either. The Ciocca dealer Mike told me right away this has been a issue. They have their $50,000 so they’re ok with sticking it to the customer.
• October 2024 by Angela
  Subaru's manufacturing quality has gone WAAAAAY downhill over the past 10 years. I've owned '97 and a '09 Subarus and neither of them had major issues until well over 100k miles. My A/C broke on my 2017 Forester with 85k, 2 weeks past the warranty expiration date, and Subaru is not being transparent on whether or not they'll cover it. I have to get it diagnosed at a ridiculous cost when I KNOW what's wrong with it (faulty compressor), but they want me to spend $300-450 at a Subaru dealership to get it diagnosed and *possibly* covered (prob not). A complete ripoff. I'm disappointed in the "Specialist"s customer service. Yes, part tend to wear over time, but A/C parts should last at LEAST 10 years, mine lasted 7. Pathetic excuse for an "extended warranty"
  
  And PLEASE don't reply with just "Please share your VIN, email, case number, and phone number with us so we can have a member of our customer service team reach out."
  
  Suzette (the "Specialist") was supposed to call back within 2 business days. She took a week to call me back, then she gave me attitude when I asked questions about the cost, and if it would even be covered. She "just wanting to get the case moving forward" when SHE was the original holdup. Subaru does NOT care about their customers.
  
  I've been a loyal Subaru customer ever since I could drive, and now I'm switching to Toyota. At least they still care about quality.
  
  Update: "Escalate your case" is a JOKE. It's just a line they say to give you hope that they'll help you. The dealership actually contacted me, Suzette never did until I emailed her.
• September 2024 by Jordan Vanclef
  Pretty disappointed in Subaru of America not taking care of my needs and blaming me for a transmission issue (reverse failure) on my brand new 2023 Subaru WRX with only 8,700 miles which isn't a lot knowing I've only had the car for 5 months and being blamed has a customer for the issue is totally unacceptable. They have no proof of my issue yet since the retailer doesn't want to take care of my needs in inspecting my vehicle that has been in the shop for over 7 weeks now. Sad that we just jump straight to conclusion with no information at all and saying they won't cover in replacing the transmission is kind of stretchy but doesn't make any sense since the vehicle is wayyyy under warranty so not sure why I'm not getting the proper customer service I'd expect to get but makes me never want to buy from this brand every again unless they start showing me some support.
• September 2024 by Tobin Hager
  Love ❤️
• September 2024 by Cheryl Phelps
  First we found the car online ourselves after talking to a salesman who showed us a very dirty amd beat up car. I was preapproved and yet sat for 4 hours as the salesman was very rarely seen. When we did get the used car a couple days later but the registration was missing. After contacting the salesman he said it would be mailed, days later I contacted him again, and was told it would be mailed. The car supposedly passed inspection but was missing fluids. A part had to be ordered, so more days of waiting for the car to be ready. When the new part was put in I finally got the registration. I have never had such a horrible experience purchasing a car as I did at Lithia Subaru in Fresno, California. Besides having to wait on many occasions for things to get resolved, I felt I was lied to by the salesman and sales managers. IF I ever decided to buy another Subaru, it would not be from this dealer.
• September 2024 by Jordan Mason
  I purchased a Subaru back in 2019, along with a 7-year extended warranty, which states on the contract it is valid from the warranty start date — also listed on the contract as 2019. Apparently, what this ACTUALLY means is that the warranty started on the ORIGINAL warranty start date — meaning, when the original owner owned the car and I did not.
  I found this out because I have been having a problem with my key getting stuck in the ignition — I mentioned this to the dealer years ago and they “couldn’t get it to happen” so they did not address it — it’s finally gotten so bad it happens at the dealer and after looking into it it’s a manufactured defect and had an extended warranty — one that expired months ago in 2023, AFTER I told the dealer it happens. So now I am expected to cover the out of pocket costs to fix Subaru’s defect to the tune of 800 dollars. I called SOA to remedy these issues and had far better expectations for the service than I should have, because they have dropped the ball EVERY step of the way.
  My original “specialist,” Don, said they’d give me $500 dollars as a one-time “good will” payment — good will?? This is LESS than what you owe me! Definitely less than is costs to fix the issue; and Subaru caused the issue, a Subaru dealer neglected it, and a Subaru dealer lied to me about the warranty coverage five years ago, so when I tried to get it fixed under my extended warranty I found out I had paid for seven years but gotten three and never used the warranty — I NEVER would have paid for 3 years, I told the salesman I wanted 7 because the loan for the car was 6 years.
  I called back to escalate and apparently it never got escalated, so I called back today, two months later, only to hear that Don said the decision is final when it was supposed to be escalated above Don — who’s customer service is trash by the way — two months ago!!
  They have one chance to fix this before I am converted away from Subaru for life — and this is from a lifelong Subaru driver. I am so beyond disgusted by the way I’ve been treated by Subaru now that they have my money — they do not care. This has been disappointing and useless so far — and I have no reason to expect it to be anything more going forward. Subaru “prides” themselves on providing good customer service — if this is the best they can do, look at a Toyota or a Honda instead
• September 2024 by Ralph Lusi
  DONT EVEN BOTHER CALLING THESE PEOPLE.
• September 2024 by Nina Marie
  There is nothing negative I could ever say about Subaru. I purchased my first Subaru in 2020. I have had nothing but pleasure since owning it. Even when a defective part had an issue they went above and beyond helping me. I will be a life time owner!
• September 2024 by Randy Weiss
  I called corporate Subaru in June the second time after my 4th broken bad windshield. It cracked without a rock for no reason. Would you believe I was called back today September 7 th for follow-up. Terrible customer service!
• August 2024 by Karine
  Honestly towards the review of how Subaru salesman treat their consumers. the place I bought my Subaru from LITERALLY bought my review to SOA.
  
  Yes they did mention this survey. Then they told me to complete the survey and they’d give me my middle row retractable visors after I complete the survey that usually comes in the Tuesday after you purchase a car. Mine came 2 weeks later. The day after my survey was completed they got me in (but I called to verify appointment; and the guy who set it up, DID NOT SET IT UP (I guess in case the review wasn’t to his likings) so I set up a new one for Wednesday. Then I really felt as though my review was bought. I also was given another individuals information; which makes me worry who else had my information (I’ve worked so hard to build my credit back up and now I’m worried someone is going to ruin it. After buying the car from Lou Fusz STL. I can honestly say that I won’t go back to that location. However, I appreciate Lou Fusz St Peters for making me feel a bit less foolish. I am also not pleased with the fact that they’ve given my family and friends better deals then I as they gave me a salesman who was new and didn’t know all of the things we are supposed to get. There is supposed to be a free oil change package for me that I wasn’t even offered and the clerk told me about it at the other location BUT I APPARENTLY DO NOT HAVE. THAT BOTHERS ME AS WELL. They sold me the onyx BUT then the salesman says I can get you everything you want except the leather and the moonroof. It’ll be the same besides them two things. Then I wind up w a car that doesn’t have what I want; and much less space, BUT ONE EXTRA SEAT (which I’m coming from a 3rd row Santa Fe to a 3 rd row ascent; and specifically told salesman I want 7 seater because my kids will not be jumping over the seats)… the gift card was for me coming in and learning my car; so if you don’t know about that, NOW YOU DO… I am not upset with my 2024 SUBARU ASCENT I am upset because I feel like a number now. I didn’t get to pick the color of my car (pearl white is harder to keep clean than any other one). I didn’t get my moon roof. They bought my review for them to In Return Give me my retractable visors in the middle row (I AM SO VERY SATISFIED WITH THE LOU FUSZ ST PETERS LOCATION; but not very happy with Stl Lou Fusz). I was told they had a car w 2 miles on it and that’s the wrong car he ordered. For them to make me panic all weekend on if I would even find my car; BECAUSE THE SALESMAN TOLD ME I WASNT ABLE TO GET Financed (because my income wasn’t enough for their likings; yet I actually make )650 more a month, they just couldn’t use it because I’m paid cash)… so I was left w buy a USED ONE WITH 19000 miles (and no more warranty; so I’d have to buy the extended one, AFTER HE TALKED ME INTO THE 5.9 rating on a new one). I wasn’t going to go back to having to finance an extended warranty when I could get a better interest rating and a free warranty; as it comes with the purchase of a new car…. So I waited and then go my car WITH 200 miles already on it ????. My first actual new car and this dealership put 200 miles on it without informing me. Then they told me I’d get about 24 miles to the gallon; YET ALL I GET IT 15-16.4 mpg. I got more in my Santa Fe ???????‍♀️?‍♀️?‍♀️?‍♀️?‍♀️. I drove 40 mins one way and 40 mins back. Then drove to my Gpa’s 13 miles away and then back home and that used $23.89 in gas (because I just filled up before we left for the drive in). THEN WE GET TO THE DRIVE IN AND TRY TO KEEP THE HATCH OPEN; so I could sit, but the back lights don’t shut off and at the drive in I miffed other people off for the lights (they couldn’t watch their movie…).
• June 2024 by CJ Simmons
  Let me know if you can name 5 people from Camden that works here. I'll wait.....