Verizon in Butler offers a range of mobile and internet services, with a focus on customer satisfaction. Visitors can order phones online, schedule in-store appointments, and take advantage of options like free 2-day shipping or same-day delivery where available. Many customers report positive experiences with the staff, highlighting their friendly and knowledgeable service. For instance, Valerie has been praised for resolving issues that Verizon Corporate could not manage, allowing customers to leave the store with their desired phones. Kevin is also noted for his patience and helpfulness, efficiently addressing customers' concerns with their devices. However, some reviews mention long wait times and concerns about customer service practices. One customer experienced frustration with the duration of their wait and reported witnessing aggressive upselling tactics aimed at vulnerable customers. Additionally, issues like insufficient seating for waiting customers have been pointed out, indicating potential areas for improvement. Overall, while Verizon in Butler has a reputation for strong customer service and quick resolutions, there are calls for better management of wait times and customer handling to enhance the overall experience.
I'm not sure why this store has received so many negative reviews. The staff and manager were extremely helpful, ensured I received the best available offer, and took the time to explain everything thoroughly. I would not hesitate to return in the future.
May 2025
This place is the best! Ordered a phone online, useless customer service 3 hours on hold ! No one ever answered. These guys had me up and running within 15 minutes. Went Saturday morning great staff, thank you
May 2025
Great customer service. Kevin is very knowledgeable and took the time to explain everything.
