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“I have had a very tough time with Verizon corporate from trying to get my rebate credit for my S21 Ultra to having them fix my phone. I must have called and/or texted them at least 15 times. Before I got my credit of around $700 they banged my bank for that same amount twice. Yes, you read that right. Instead of crediting me, they charged me and helped themselves to this amount by deducting it from my bank account, not once but twice. Then I had a problem with my phone. I was not able to hear the other party on a call. After several calls and texts to Verizon I gave up and went into the Kinnelon store. Why didn't I just go there in the first place??? I was assisted by John the Manager. I don't know is last name but he had an awesome whale tattoo. This guy figured out my problem in a minute and a half and that was after I was rude and cranky. This guy calmed me right down and fixed the problem. Why is THIS guy not running Verizon? I hate to give 5 stars to Verizon but the truth is, every last one of them is for John.”
“Had a payment to send to Verizon, in order to do it I needed to go to Verizon store. I went to butler Verizon. Kevin took the time and patience with me to help me with the process, and so as for the other gentleman working there, they were all so nice to help me. Awesome people there ?????. Thank you ?”
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“My wife and I went into the store on July 5th to exchange my wife's phone because it got dropped and cracked on our plane flight to New Jersey. The store associate who helped us, Juan, was extremely knowledgeable and helpful. He looked at our account and told us what the best deal would be with buying a new phone and another promotion that was going on. Hands down, this was the best experience we have ever had at a T-Mobile store. Everyone in the store including the manager, Kenya and the other sales associate, Dan, were a joy to talk to and share some laughs. We cannot heap enough kind words and thank the entire store staff enough. Extra kudos to Juan for his expertise and kindness.”