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May 2024 by Ash khan
Not sure why this location is even open. Branch manager clearly doesn’t care about client relationships and you could tell they don’t want any customers walking in that make them do something “extra”
Hire new staff who actually want to work.
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April 2024 by Dave Bronkhurst
ATM out of service again. They should just close this branch. I'd rather drive to Oakland
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December 2023 by John
ATM is always broken. Legit always broken. Will be switching banks. Tired of this place. Lobby is barely ever open as well. Would imagine this place will be closed soon as it’s under utilized and barely accessible.
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August 2023 by John Smith
Waste hours for try! Terrible ! Terrible!
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August 2023 by Angie Castro
Worst BOA. There is no atm drive thru! One atm outside the front door of the bank. Horrible lines. Only one teller. No BOA north of this location at all.
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March 2023 by Kathleen K.
Great service from Relationship Manager Laura Petrou at BOA in Butler today. Reviewed the estate documents, had us complete few missing items, and completed the process in 30 minutes. Laura was extremely knowledgable, and personal demeanor could not have been nicer as she helped us through a difficult process. Excellent service today. Thank you. Kathleen & David Karcher.
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February 2023 by Marco Carino
Laura was super professional I recommend her! if you someone wants to get a BOA account?ask for her !
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January 2023 by james richard
Could not make a deposit at the ATM.. really.....,........ pathetic
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December 2022 by Anjoli Castro
Worst BOA. There is no atm drive thru! One atm outside the front door of the bank. Horrible lines. Only one teller. No BOA north of this location at all.
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November 2022 by brian tiraco
Atm is constantly out of service or won't accept deposits and horrible hours of operation (10-4)
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September 2022 by Barbara S.
Absolutely worst Bank. Do not go to Bank of America in Butler. Was just there and sat at drive through for 10 minutes. Woman inside looked at me and kept walking. Then walked by window again and looked at me and continued to walk away. The third time I asked if anyone was gonna help me. She answered with attitude, not sure what she said cause I couldn't hear her. She has a look of disgust on her face. About 2 minutes later this same woman came and finally helped me. Very very unacceptable. Never even apologized for making me wait so long. Will have to be sure to go to the one in Oakland next time. They are much friendlier and accommodating
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August 2022 by Angel Rose
Really disappointed with my experience at this bank today. I was helped by Tina and Kelly. They made no eye contact, no smile, checked my id inside and out like I was doing something wrong.
Very bad customer service!! Will not go back to thia branch.
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March 2022 by Mike Manfredonio
Since the Bank of America closed in West Milford i rely on this one. Ive been there during open hours and no oneis there, today on my day off the ATM is off on a sunday, very inconvenient, inconsistent bank.
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February 2022 by Ken Moeller
Trying to get a home equity loan opened since September 2021. They have all the information they asked me for and this is the end of February 2022 and still waiting. I had 2 other home equity loans with this bank and paid them off with no problem. I also have a auto loan from you and I repay more than required each month. My credit review is excellent and I am a Preferred Customer and still have not received the new home equity loan from you. I am getting so disappointed with this bank and I am becoming an Irritated customer!!!!!
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December 2021 by Michael Reiser
While I like bank of america online banking, service at the location is terrible. I went into branch to get my signature guaranteed. Need a investment form signature guaranteed. The branch manager would not even speak to me. Only a rep from merrill lynch would. He could not do it today and would not guarantee it would be done in few dsys.Update. The response I got from this bank is exactly what is wrong with their customer service. I am a current customer, why didn't you reach out to me personally,?
