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November 2024 by StagePrayer-
Russ is really helpful, 10/10 recommend!
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October 2024 by Hamzah Attiyeh
The absolute worse customer service I experienced. All the ladies at the front desk were rude and disrespectful. If my employees ever treated people in that manner they wouldn’t have jobs. DO NOT USE THEM FOR SERVICES!! Before going there I called and one of the girls picked up. And got frustrated and upset because I was questioning the validity of the final price and the ONLY CASH IS ACCEPTED rule (towing). Unreal….i asked to speak with a manager since I didn’t have access to cash. I wanted to ask the manager if I can come tomorrow morning without charge since they have a ridiculous rule “Only cash is accepted.” She hung up on me. I called back and spoke with manager. She was very rude and not welcoming. They need people who have people skills. Because the owner loses a lot more money because they don’t know how how to be respectful
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May 2024 by Danielle Perrine
this place is absolutely horrible. my car was towed here after an impound by the NJSP in the early morning hours of 4/14/24. i was there at 8am sharp on 4/15/24 to pick up my car. not only did i stand at the front desk for 10 minutes before i was acknowledged, i waited outside for close to 30 minutes in a muddy puddle for them to pull my car around. the receptionist was rude… i made sure to call the day before to ask what payment methods they accepted because i was planning on using my credit card only to get there and be told it was cash only so i was scrambling around trying to find an ATM. $365 for less than 36 hours on their property is absolutely ridiculous. 0 stars if i could.
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April 2024 by Bellz
I would rate this towing company zero stars if possible. Recently, my son was involved in an accident, and his car was towed by this company. Shockingly, the car was not even in their possession for a full 24 hours, yet the fees required to release the vehicle were exorbitant. The amount demanded for releasing the car was the highest I have ever encountered from any towing service.
The breakdown of charges included a $217.36 fee for the tow itself, a $350 winching charge, a $75 cleanup fee, a $56 storage fee, and a $77 lot fee. To make matters worse, our family has roadside assistance, so there was no legitimate reason to resort to this exploitative company's services. I strongly advise against using this company due to their exorbitant pricing.
I suspect that additional charges may have been added to my son's bill for reasons beyond the actual services provided, which is completely unjust. I acknowledge that my opinion is subjective. This company is clearly engaging in unfair practices and taking advantage of their customers. In my view, they are total rip-offs.
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February 2024 by Mel Arroyo
They charge too much $$$.
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February 2024 by Martin Sanoja
Good. But probably better, if they ask me about if I want to keep my car with they... I dont feel so much good in that place.
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February 2024 by Adnan Younus
They are thievesSTAY AWAY
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January 2024 by M P
Great service. Was quoted a 30min wait and $150 charge for a 4mile tow. A bit high, but I needed help. The truck actually got there in less than 15mins, and thankfully, because we were literally stalled in the middle of the road. The driver, Nick, first offered for us to sit in the truck out of the cold. He had us hooked up and on the way in no time. I appreciate the promptness, efficiency, and concern for our safety as well. I recommend.
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January 2024 by M Pergola
Great service. Was quoted a 30min wait and $150 charge for a 4mile tow. A bit high, but I needed help. The truck actually got there in less than 15mins, and thankfully, because we were literally stalled in the middle of the road. The driver, Nick, first offered for us to sit in the truck out of the cold. He had us hooked up and on the way in no time. I appreciate the promptness, efficiency, and concern for our safety as well. I recommend.
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January 2024 by Michael Lawson
They literally rob people.
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December 2023 by Ted D
Do not trust. They will empty your car of your belongings between picking it up and putting it in their lot.
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December 2023 by bj
Police legally had to inventory the car when it got towed to this location. Several of the items from that list are missing completely from the car, along with several other items not included on the list. All in all, well over $1,000 worth of items, with zero signs of forced entry to the vehicle. When confronted, I was told their “cameras are down right now” and was told I would receive a call by the end of day. It is now two days later and the business has not called me back. This company stole my belongings, and is just completely ignoring me hoping that I will go away. Apparently I will need to file a police report for them to be warranted for video evidence of their morally corrupt and illegal business practices. This is absolutely ridiculous; do not use this business.
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December 2023 by Ashley Ruszin
Would give 0 if possible. Stole all of the stuff out of a car my boyfriend and I had sitting on the lot. When we confronted them, they claimed their cameras won't give them the footage of the lot immediately. The car was impounded with a receipt of items in it when it was taken, and now those items are gone as soon as we pick it up. And they are trying to tell me that they didn't take it. Who took a backpack with an iPad in it out of a locked car that was impounded by the police? The police sure didn't.
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December 2023 by Ted Denton
Do not trust. They will empty your car of your belongings between picking it up and putting it in their lot.
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November 2023 by Deana C.
Posting in response to the owners comment on my previous review. That's absolutely not what happened other than the car was impounded. People can read the other reviews to know what is true and what is not. Your contract with our town is $350, you charged that plus $150, basically just because you can. Disgusting vultures. Every person there was as nasty as you could possibly be, the ignorant woman got nasty with my son, then laughed at him. Damn right you got cussed at. Absolutely disgusting, just as all the other reviews say. Steer clear everyone!!
