The Nail Shop is described as beautiful, very clean, and welcoming. They prioritize hygiene by asking clients to wash their hands first and open fresh tool packages for each customer. The shop can accommodate requests like long gel nails with nail art. They are also willing to fit in walk-in clients. While some customers found the environment not the friendliest, and experienced issues with tipping and nail results on return visits, others had great experiences with thorough and professional service, being charged the online price. The results were described as excellent, leading to a new go-to salon for some.