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March 2024 by Miranda Stone
I’ve had to have my ring repaired a few times; this time I was having some trouble, but Hector went above and beyond to help get everything under control. He was not only knowledgeable, but patient and very kind (esp since my extremely loud toddler was in the background making relaying any information a little tricky! ?)
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March 2024 by Sal DeFranco
Joe was amazing. He cleaned up all my wife’s jewelry with precision and care. Had a wonderful conversation with Heidi as well while I was there. 5 star location- will be a regular at the Zales in Bridgewater!!
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December 2023 by Matias Arias
Two days before Christmas. Only three people in the store. Waited about 45 min and left to the jewelry store across and got what I needed. Merry Christmas!
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December 2023 by Julian Mathis
Heidi made me feel super comfortable and confident in my purchase when shopping for an engagement ring. She was patient with me, and walked me through everything to know about diamonds and choosing an engagement ring. She didn’t pressure me into buying the most expensive or popular ring, and even advised me to sleep on it and come back the next day to purchase. She really took her time to get to know me and about my girlfriend (now fiance). The ring she showed me that I ultimately bought, my fiancé loved it without ever having seen it! It was the perfect ring. Thank you Heidi and Zales for the best customer service I’ve ever received in retail, and for helping me make my proposal extra special with such a stunning ring.
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October 2023 by Jillian Costa
Raissa was absolutely fantastic and so helpful when my fiancé and I were purchasing our wedding bands last minute. She expedited the order and was incredibly helpful and kind. Highly recommend this location!
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October 2023 by Ale
Disappointed. Brought in a real diamond and asked if they could test it. To my surprise, the lady tried to sell me a story and said that it was a cubic zirconia. Went across to Kay jewelers and they were friendly and didn’t hesitate to test it and say it was real. This says a lot about the people you do business with. Honesty.
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September 2023 by Krystal Dougherty
Noone is like Hector... I have went to MULTIPLE zales... sized my engagement ring 3 times at other Zales..I went to Bridgewater and he made it happen correctly and even told me how to not make it top heavy. Over the phone dealing with my wedding band was a a nightmare until I called Hector... if you go to Zales... go to Bridgewater.. ask for Hector.Side note the ring from Zales has held up, strong and beautiful.I sound like his family faking reviews. I am not. Bridgewater is furtur then 2 of the zales near me. I'm just happy to deal with someone who is a straight shooter and makes it happen. ?♀️
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June 2023 by Brittney Matthew
I had went to the Zales at Menlo Park mall to surprise my wife for Mother’s Day with a 5-year wedding ring upgrade and went back and forth with the sales rep to get to the price I was willing to spend. After spending roughly 5 hours over the span of three days between waiting, talking price and silly sales tactic, we agreed on a price and I was going to purchase the next day. When I got to the store they raised the price by $1,500 and told me there was no deal and nothing they can do. This was the Friday before Mother’s Day. I couldn’t have been more disappointed.I happened to be passing by Bridgewater mall and decided to see if they had the same ring and willing to match the price I had agreed to at Menlo Park. I was greeted by Hector and within 5 minutes the deal was made. Within 45 minutes the transaction was complete and I was on my way home. No sales tactics or pressure at all, Hector listened to what I was looking for and provided. There was no back and forth. I couldn’t have asked for a smoother process.When we came back to pick up my wife’s ring after it was sized, he pulled me aside to see how the surprise went. I could see he was genuinely excited when I told him it was perfect. It’s the little things like that, that make a repeat customer. Even though I’m 30 seconds from Menlo mall; I will continue to go to Bridgewater as long as Hector is there.She absolutely loves it; thanks again!!!!
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June 2023 by Steven Gomes
Raisa is an exceptional salesperson who goes above and beyond to provide an unforgettable shopping experience. From the moment I walked into the store, her warm smile and genuine approach made me feel valued and at ease. Her extensive product knowledge, personalized attention, and honest recommendations helped me make informed decisions, while her clear communication and patience in answering my questions demonstrated her expertise. Raisa's passion for her work, coupled with her friendly demeanor, created an inviting atmosphere that made the entire process enjoyable. Her commitment to customer satisfaction didn't end with the sale; she followed up and provided ongoing support. Without a doubt, Raisa is a true standout in the sales world, and I highly recommend her to anyone seeking top-notch service and guidance.
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June 2023 by Shannon Merrill
Service was absolutely amazing! Hector went above and beyond to help us out!
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May 2023 by John Mann
Hector was absolutely phenomenal. Very knowledgeable. Very honest...I'll keep my loyalty to this store after being here today. Thank you very much for a positive experience for myself and my fiancé. (He even lent my daughter a phone charger! Class act)- John Mann.
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May 2023 by Schauna B
Hector was AMAZING!! He had so much patience as I was indecisive on upgrading my wedding ring. He gave great insight.
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May 2023 by Jarvis Lawson
Hector was wonderful helpful and resourceful helped me find the perfect ring upgrade for our five year anniversary.
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April 2023 by Lisbeth DeCotiis
We went to Zales because I had lost my wedding band which I had for 40 years. I never thought I could replace what I had, but Risa our salesgirl was awesome. She worked with us relentlessly to find the exact ring I wanted. She stayed in touch with me throughout the making of the ring, the sizing and finally sharing the joy as I put the ring on my finger. Highly recommend the store in Bridgewater. The entire staff was always there for me
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April 2023 by LzzyHaleRocks
Hector and Joe are fantastic! They really work with you in helping choose the perfect jewelry for your personality. I feel that they really care about their customers, no complaints from me!