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July 2024 by Convicted Vapes
No delivery, no update, no customer service. No nothing. UPS is trash. I would leave negative reviews if I could. ?️
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May 2024 by Melisa So
UPS has ruined what was supposed to be the best day of my life. For 2 days I’ve been trying to resolve why the driver says my address is invalid. I verified the address. I gave specific instructions on how to get to my address. It’s very much so a valid address. I’ve lived there for over 3 years. Never have a problem with USPS, FedEx, Amazon, etc. But always a problem with UPS. UPS doesn’t care! No attempt was made. Now my son’s medical equipment is being sent back to the sender. My son was supposed to be able to come home from the hospital for the first time in his life. He’s been in the hospital 346 days today. He can’t come home without that medical equipment. I even said to hold the packages where they are and I’ll go pick them up. They said no!!!
I called the 800 number yesterday and today. Got nowhere. Two separate reps said they would call me back. Never did. Today I asked to speak to the supervisor and was told he’s not taking calls and will call me back. I told them if I didn’t hear back I’d take this as far as the news. Suddenly the supervisor is available?! He basically said sorry nothing he can do and sorry my son can’t come home now. I asked for the corporate number and he gave me a number that wasn’t for corporate.
Thank you UPS for ruining what was supposed to be the greatest day of my life: my son’s homecoming for the first time in his life after 11 months (349 days on Tuesday) in the hospital fighting for his life
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April 2024 by Joepassion Salsa
Your driver LADO is terrific. He is very conscientious and never leaves my packages in the parking lot of my apartment building for someone to steal like many UPS drivers do. He always knocks on the locked main door. If I'm not there he brings it to a safe location. He's a keeper!
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December 2022 by Ganesh Mouli
The employee helped wrap a fairly heavy barbell and took it for shipping. Very nice and helpful.
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September 2022 by J. Clark
When given a choice, I always choose FedEx, even at increased cost. UPS has delivered to the wrong address, delivered damaged goods inside clearly mishandled boxes, claimed an attempted delivery requiring a signature when I was home all day, promised (but never made) return phone calls to address delivery issues, and told me I'd be charged to change delivery to a UPS Store when they failed to make proper delivery to my home. And their automated phone customer service is obviously designed to keep you from speaking with a human, while the bot you talk to offers no viable aid. Aside from all that, they're just peachy keen.
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December 2021 by Kevin King
Ups facility is upkeep. Good job handling directions to the customer center which is across the street.
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August 2021 by Cang Jin
Two staff (driver? Maybe) crossed the NJ-28 in the heavy traffic around 9 am. I have to take a sudden brake to prevent any accidents. The employer has to implement safer transportation for the employees and reinforce the safety policy and education. Otherwise, UPS should pay for the loss of life.
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August 2021 by Joseph W. Scott Sr. (MANOFPURPOSEONPURPOSE)
Took lunch break
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March 2021 by Alexander Cancel
The best experience for work
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March 2021 by timbernack
Great customer service
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March 2021 by Kadesha Livingston
Get place to get your packages
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February 2021 by Patricia W.
They did not deliver package, do not pick up the phone, unable to get anyone to help me.
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December 2020 by David Y.
This place is a joke. Package expected November 24, never came. I called they said it will be delayed one day. Never came. I am still waiting.
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October 2020 by Joseph W. Scott Sr.
Took lunch break
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August 2020 by Octomonky Peralta
This places preload is a joke of a operation with poor decision making and the management being too cheep & greedy to make any of the required changes in order to actually fix problems instead of just playing a petty blame game.
