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September 2023 by Jennifer Holton
Nancy was lovely. She really took the time to help my father. He has spent the majority of his adult life in a waterbed and the change has been difficult. Nancy really took the time to make sure we both understood everything. I would recommend anyone who needs to make the switch to go to this sleep number store.
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December 2022 by William Washington
Dominick was great. Very professional and knowledgeable. My experience was great.
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September 2022 by Gene Mitelman
Buyer beware. Bought my second Sleep Number mattress several years ago. The salesperson at the store convinced us to buy the more expensive flex top mattress, telling us we can buy the adjustable base at any time. Just went back to the store - they no longer sell the base separately and refused to find a way to accommodate a loyal customer. Now I'm stuck with a mattress that requires a special based to properly use and the only way to get the base is to buy a new mattress. To top it off, the manager was rude and dismissive - never spending another dime with them.
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September 2022 by Gene M.
Buyer beware. Bought my second Sleep Number mattress several years ago. The salesperson at the store convinced us to buy the more expensive flex top mattress, telling us we can buy the adjustable base at any time. Just went back to the store - they no longer sell the base separately and refused to find a way to accommodate a loyal customer. Now I'm stuck with a mattress that requires a special based to properly use and the only way to get the base is to buy a new mattress. To top it off, the manager was rude and dismissive - never spending another dime with them.
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July 2022 by Muriel Thibaud
I don't have the mattress yet, but the shopping experience was good. Our salesperson allowed us time to try out the product at our own pace, and gave us enough facts to make an informed decision.
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October 2021 by Lorenthia Howard
I am so sick of this company. I made a purchase over $3000 and one of the products are defective and I cannot get any one out here to fix it. Keep saying there coming and today said they were here and couldn't find my address and left a message. They lied! You call and it's outsourced to Guatemala!!! Never again will I purchase anything from this company.
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September 2021 by Alison Tverdov
Sleep number uses FALSE ADVERTISING! I purchased a sleep number bed, was unhappy with it and wanted to return it (because they said they have a "100-Night Risk Free Trial"). The representative then said they would only take the mattress back, and not the $2700 platform portion. We were never told this in the store. I assure you, I would have never purchased anything from that store if I knew they would not allow a full refund. This is false advertising and a slimy business model. They don't tell you this so they can still keep a significant portion of your money. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU (BBB) WEBSITE! I should have read them before considering this company.
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September 2021 by Agenore Martini
My wife and I went in knowing exactly what we wanted and our sales person was so helpful and knowledgeable with regards to our needs. We left the store very happy and excited about our new purchase.
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April 2021 by Tom L
Great customer service
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February 2021 by rodrigo a Espinal
Great customer service and knowledge on the beds, very happy with my purchase...
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January 2021 by Popular Auto Mall
Shquan was very great person every time I called with questions she was there for me to answer all my questions very professional person thank you so much
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December 2020 by Aspect Gaming
Great customer service can't wait to get my order
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December 2020 by Thomas Daly
Needed a remote for the new bed. Great customer service.
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November 2020 by Sandy McWilliams
Saquon was very polite, patient and knowledgeable during our visit this week. She is a very good ambassador for the Seep Number franchise.
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February 2020 by Donna Lazartic
I had an excellent experience shopping for a new mattress at Sleep Number store in the Bridgewater Commons mall. Sales person, Dominick, patiently walked us through the sleep number options and we trialed a variety of mattresses. The store is well laid out and inviting walk ins to learn and trial. We spent several hours in the store and felt comfortable in narrowing down to the best solution for us. We made an appointment to return in a few days to complete our purchase. The transactional aspects were well organized and efficient. Looking forward to delivery and set up within a few weeks.
