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July 2023 by Michelle Hoey
Last time I was here, the woman made a rude comment about my eyebrows. Tried to return today and the store was closed with no sign of opening, even though it was advertised as open. Don't waste your time.Service: Eyebrow shaping
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July 2023 by Alyssa Pazmino
Every time I come they are either closed or closing (and this I'm turned away at the door)- do not abide by hours of the mall, do not have hours posted, do not have a working number listed. Will not bother trying to come here again.
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May 2023 by Cyncolroj
No acknowledgement whatsoever. Both ladies saw me standing there and neither one greeted me. I understand they were threading but they could have said something.
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November 2022 by Amber-Neil Bleistein
I bought one year membership with RMLA (AKA Shapes brow bar) in 2019 March/April at their Columbia Mall location. In March 2020, when COVID hit, and their store was closed indefinitely, they charged my credit card $250 without my authorization. I visited the location multiple times but they were closed. I called the phone numbers I found online but no one picked up. Finally, recently I was able to get through to their corporate office and they kept telling me they are looking into it. I provided the proof of unauthorized charges through my credit card statement and they said the business (RMLA) is closed forever and they have new software system because of which my account was inaccessible and therefore they are not able to refund my money or revert the charges. BTW, RMLA and Shapes Brow Bar are same businesses run by the same owners, Reema and Mohsin Khan from CA. They are big fraudsters. What a shame!
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September 2022 by Ashley Wooten
Horrible customer service at the Willowbrook Mall!!! I was denied service after already paying for services and no refund, tried to contact corporate and no answer for 2 days straight!DO NOT RECOMEND!
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June 2022 by Kara Hagler
I’ve been here multiple times and had a relatively good experience. However recently I got the worst eyebrow threading of my life. She spent 1 min on my eyebrows and completely ripped them all out, made them uneven, and gave them absolutely no shape. I usually have very nice eyebrows and she completely destroyed them. Never going back here again. Terrible experience.Service: Eyebrow threading
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December 2021 by Jen M
Total rip-off. Tinting was $15.00 and my eyebrows were the same!
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September 2021 by Ann Nicole Samuel
Overpriced - $14 for eyebrow threading. I’m used to paying much less. And I also had to ask the lady to fix it a little after she was done.
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August 2021 by Sarah Castro
I went today to the new store next to Macy’s. The lady said it was $14 and claims it’s been that price for the past 2 years when I’ve been coming here for years and it’s always been $10. The right eyebrow is extremely thin and not even the slightest even to the other eyebrow, I told her they weren’t even, and she argued with me saying they look “fine”. I told her they don’t so she took more off. They still look nothing alike and one is extremely thin. She was how distraught I was and did nothing about it. Invalidated How I felt with my eyebrows. Never had a problem before until now. Super unprofessional and terrible customer service. Don’t ever come here.Service: Eyebrow threading
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June 2021 by Amanda Kilgallon
I have been going here for years and the ladies have been nothing but professional. They always did a great job. Today I went in. A new lady Ive never seen before, left the store unattended for 5 mins. I came in to get my eyebrows threaded. She did a horrible job. It hurt so badly and she didn’t take her time. She trimmed only one of my eyebrows. Left a bald patch and didn’t even shape my eyebrows. And left strays. Even after. She didn’t let me check in the mirror or offer lotion. I had to ask. And after all of that. She was short and aggressive when paying. I will not be back. I feel bad for the ladies who spent years building up their company just to have a coworker so bad.
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November 2020 by Mohd Nayeem
It's good
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September 2020 by K Co
The woman who did my eyebrows had a bad attitude and charged me $13.50!!! I can get my eyebrows done in Manhattan for $7.00! There is also another place in Bridgewater that charges $5.00 thats near Walmart in Manville. This place will never see me again!!!
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September 2020 by Hannah Dykes
Eyebrows never looked so thin :( never coming back
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December 2019 by Mary
Good no wait time
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October 2019 by M Trossi
There are only two people that actually listen to me! I LIKE MY EYEBROWS THIN! Once you mess up I'm not going to ask you to fix them. Obviously you don't know what you're doing so stay away from my face. I'm giving 3 stars for the two people that actually do what I like (don't know their names and hardly ever get to see them) After a year I'm going to try some place different