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July 2020 by Julio E Nazario
This is by far the best PNC Bank I've ever been to. They have the friendliest staff and even ask how you are doing personally with sincerety. ALL PNC's I have dealt with are good but this one is excellent. If you have a problem at this branch you might need to look in the mirror because the problem might be you..!!
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February 2020 by Alan Braunstein
They dont know how to fill out there own paperwork
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January 2019 by Raj Mehta
Very friendly and courteous staff; prompt service.
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November 2018 by Hemidell L
Good products and good customer service.
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August 2018 by Lan Wu
Not only does PNC offer good products, but also provides outstanding customer service.
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July 2018 by Lan T.
Not only does PNC offer good products, but also provides outstanding customer service. I first became PNC's customer when I applied HELOC b/c their interest rate was below the prime rate. Later they contacted me with good promotion for the Money Market that actually offered decent interest rate. Here is the customer service part besides being friendly and professional...When I re-financed a few yrs ago, my ex wasn't gonna drive 45 min during lunch to sign the paperwork. The branch manager Dwight volunteered to drive to his office to get his signature. I was so touched by the gesture. It's unheard of! Recently, I was told 1 day before my home sale to freeze my HELOC. Shana J did all the paperwork for me, and Kevin H jumped thru loops to get my expedited req to HQ b/c their fax was down. They both contacted me the next day by phone and by email that the req was completed. They followed up and followed through, absolutely awesome!! I highly recommend PNC in Martinsville!
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July 2018 by Eisa W.
Not only does PNC offer good products, but also provides outstanding customer service. I first became PNC's customer when I applied HELOC b/c their interest rate was below the prime rate. Later they contacted me with good promotion for the Money Market that actually offered decent interest rate. Here is the customer service part besides being friendly and professional...When I re-financed a few yrs ago, my ex wasn't gonna drive 45 min during lunch to sign the paperwork. The branch manager Dwight volunteered to drive to his office to get his signature. I was so touched by the gesture. It's unheard of! Recently, I was told 1 day before my home sale to freeze my HELOC. Shana J did all the paperwork for me, and Kevin H jumped thru loops to get my expedited req to HQ b/c their fax was down. They both contacted me the next day by phone and by email that the req was completed. They followed up and followed through, absolutely awesome!! I highly recommend PNC in Martinsville!
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May 2017 by CM C.
REALLY DISAPPOINTED! I don't have a PNC bank near me, so I drove 5 miles to the closest. I wanted to cash a check from a PNC account holder. I was only in line a few seconds when I was called to a cashier. The cashier I spoke with was very pleasant and cheerful. I told her that I wanted to cash the check, emphasizing that it was a PNC bank account. First she said I needed to give her my driver's license and a credit card. Then she tried to sell me a credit card. I told her I don't need one, and she kept asking if I had this feature or that feature. I told her I has all of the features I need, and that I didn't need a credit card. Then she tried to sell me a bank account. I told her that I've been with my bank for over 25 years and I'm happy, and that I just wanted to cash the check. She finally started the process, then told me that it would cost me $10 to cash the check because I'm not an account holder. I asked why I had to pay a fee as the check is from a PNC account holder, and she said "that's the rules." So, after spending an annoying 15 minutes being pitched products I don't need, I took the check and left. It would have been very nice if she told me immediately that there would be a $10 fee so I didn't waste my time. I don't go to the bank for a hard sell, and charging me to cash a check on the bank from which is drawn is RIDICULOUS. I will NEVER use another PNC bank again.
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May 2017 by C B.
REALLY DISAPPOINTED! I don't have a PNC bank near me, so I drove 5 miles to the closest. I wanted to cash a check from a PNC account holder. I was only in line a few seconds when I was called to a cashier. The cashier I spoke with was very pleasant and cheerful. I told her that I wanted to cash the check, emphasizing that it was a PNC bank account. First she said I needed to give her my driver's license and a credit card. Then she tried to sell me a credit card. I told her I don't need one, and she kept asking if I had this feature or that feature. I told her I has all of the features I need, and that I didn't need a credit card. Then she tried to sell me a bank account. I told her that I've been with my bank for over 25 years and I'm happy, and that I just wanted to cash the check. She finally started the process, then told me that it would cost me $10 to cash the check because I'm not an account holder. I asked why I had to pay a fee as the check is from a PNC account holder, and she said "that's the rules." So, after spending an annoying 15 minutes being pitched products I don't need, I took the check and left. It would have been very nice if she told me immediately that there would be a $10 fee so I didn't waste my time. I don't go to the bank for a hard sell, and charging me to cash a check on the bank from which is drawn is RIDICULOUS. I will NEVER use another PNC bank again.
