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February 2024 by Andrew Behrens
Complete and utter incompetence. Call to make an appointment and explain everything to the front desk. The person told me they would be able to take care of my issue and made an appointment with me. Showed up for my appointment and the guy at the desk said that’s not something they can do And the scanner they needed was out for repair anyway. Definitely not giving my money to this company.
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February 2024 by Marianne Santarelli
These guys were fantastic. With customer service generally in short supply these days, the group in bridgewater New Jersey and especially Abdul were professional, kind and fast. I had my tire fixed and ready to go in no time. Nice comfortable place to sit while I was waiting. Thank you again and I will certainly go back for my tire needs!
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January 2024 by Nikiforos Pothos
Horrible service. Came in to take one of my wheels off because they over torqued it so much. Had an appointment set up for 2:30, and they didn’t take my car until 2 hours later. Will never be coming back
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January 2024 by MM
Kind and profesional. Inspected my tires for free. Set tires to right pressure. Reset the TPMS alarm for free. Great service. Great tire selection.
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January 2024 by Jamie Carzima
Barry was helpful with providing options and then got me in and out of service quickly.
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January 2024 by Laurie Fritzinger
Great Job! Took care of my car same day. I will go there again.
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January 2024 by César Burnout
Terrible
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January 2024 by Sam C
To start, clerk continued to look at his computer and then took a call while I waited right in front of the counter. After about 5 mins he finally acknowledged me. I had scheduled an appointment in advanced and the clerk goes on to tell me he doesn’t think they have the tires I ordered in stock. After finding them he goes on to make a comment about the quality of the tire I picked but wouldn’t explain further until I asked for clarification. Obviously this guy has bad bedside manners but its experiences like this will keep me from returning. I had 2 tires put on and rotated. It took 3 hours even though this was scheduled several days in advanced. Actual work was average quality.
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January 2024 by Lee Poandl;
They took care of everything quick and friendly.
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January 2024 by Sl Sla
Fastest service replacing tires on my vehicle.Purchased tires at Walmart simply because I have totally forgot about Pep Boys. Walmart was short staffed and could not do the install that day. Called Honda dealer the following day, and was informed that the latest I can come in to have tires installed on any given day, would be 2 PM. Nearest Walmart where I work, does not answer phone calls, and after driving there, which is in the opposite direction from home, was informed that they don't take walk ins, and the earliest 5 PM appointment is availible in 7 days.The Walmart trip set me back about two hours due to traffic. On the way home had to make a stop at home improvement store, which is right next to Pep Boys.Talked to Barry at Pep Boys (Bridgewater NJ). I was about 20 minutes too late to have sevice done the same day (due to wasted trip to Walmart). The next day appointment was handled by Isabel and about 50 minutes later I continued my trip home in heavy rain with new tires installed.The entire Pep Boys experience was exellent.
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January 2024 by Travis Norling
They did not honor the quoted tire install price from TireRack, tried hard to upsell hundreds of dollars. Even when repeatedly declined, they still overcharged. A 9:30 AM appointment only results in "sometime today" as completion time for a time mount job, why have an appointment?? So far tires still have air, but I wouldn't trust this location for work again.
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January 2024 by Frank Jackson
I came in for a simple battery change out, and they completed it 1 1/2 hours ahead of schedule.
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January 2024 by J Torres
The staff was courteous and helpful. They are very knowledgeable.
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January 2024 by gabe hermann
Had nail remove from my tire service was great , took about 15 mins. Great customer service
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January 2024 by Kareem Press
Called for an alternator estimate, and was quoted 750$ for a Toyota Corolla and then got hung up on :(Low key glad I got hung up on cus that’s a scammy price ?