-
March 2024 by Ryan L.
Hi everyone this store is amazing including all of the staff and management wether you come in looking for the best price, best experience, or best inventory they truly are fantastic and knowledgeable
-
September 2023 by Brittany Z.
This experience with this company from the top to the bottom has been HORRIFIC. Condescending employees from sale to service. The managers are by far worse than the employees. My suggestion buy a car somewhere else and more than that RUN to any other service company you can. They do not care about their customers in any way shape or form. I can't wait for my lease to be up so I can take my business somewhere else. I'd rate a zero if I could.
-
June 2023 by Michele P.
Stay away from this place. Just for diagnostic (95% of the times just need to scan the car with an obd or lift the vehicle to check if there's something leaking or damaged) they ask you $230. Crazy. Ahahah! I had the "pleasure" to deal a couple of time with the service manager.. do yourself a favor, dodge this place.
-
March 2023 by Sean Henry
Great service and wonderful customer service.
-
June 2022 by Tracy L.
Please beware when taking your car in for service! My 81-year-old mother took her 2017 Jetta (car has 24,000 miles) in for a simple oil change. She went in with a $25.00 coupon and left spending $225.00. They tried to sell her tires for $1050, the tires are absolutely fine, they only need to be rotated. They also tried to sell her brake fluid conditioning for $300+ and new cabin air filter plus another few items. She did do the cabin air filter for $125.00 because they said it was really important that it be done. To top it off, they did not credit her the $25.00.
-
January 2022 by Caelynn R.
I worked with Abdul to get a new car once my lease was ending and he made the process quick and easy! He helped me get exactly what I wanted at a great price. I highly recommend!
-
December 2021 by Peter P.
I had a great experience at open road VW. I would recommend them to anyone in the market for a vehicle. Happy Holidays to my new friends Mike and Peter.
-
December 2021 by Nicole B.
My lease was up and I was shopping around looking for a new car. I went to VW and I was impressed by the professionalism and selection of cars. Ahmad, Joe and Peter were fantastic every step of the way. They took the time to help me find the right car within my budget and made the whole experience seamless. I would definitely recommend VW in Bridgewater to anyone who needs a car. Thank you so much!
-
October 2021 by Scott M.
Avoid this dealership at all costs!!! You will regret ever doing business here. Do yourself a favor, drive 200 miles out of your way, anything to stay away from this place!!!
-
September 2021 by Katarina M.
I lost my car from tropical storm ida so I needed a new and good car! My husband and I came in the first time and appreciated the service they provided to us and their patience/kind customer service. We decided to come back here and purchase a vehicle with them since we appreciated their kindness the first time. Our sales rep was Danny and he was awesome! We told him exactly what we wanted and what we were looking for and sure enough he found the perfect car for us! Both Danny and the manager Joe were very straightforward with us, highlighting the exact cost of everything and a break down of all the fees. This made us feel more comfortable in purchasing the vehicle. I highly recommend this place, as they are quick with assisting you, serious, honest and kind.
-
September 2021 by Liz M.
Disgraceful customer service! We made an appointment to see a certified car featured on their website. They called the same day to confirm the appointment. We traveled 45 minutes and waited for 15 minutes for someone to come and talk to us. He wanted to get to know us a little. We said we wanted to see the car. We waited another 20 minutes for him to say he couldn't find the keys. Another 15 minutes and we're told the car was sold the previous day. We spoke to the manager and was told there was no way he could have known. We are senior citizens on a budget and to be treated in such an intentionally deceitful and patronizing manner is a disgrace! And the car is still featured on their website. Don't trust this place. Keep driving by and don't stop here!
-
September 2021 by Adam S.
Our car was totaled due to water in the engine from Hurricane Ida. This is quite possibly the worst time to need a car due to an existing shortage plus the number of cars damaged from the storm. However, despite all these obstacles our family had the best car buying experience of my lifetime. Our sales specialist Juan, his supervisor "Uncle" Joe and Cousin Pete went WAY out of their way to search inventory to find us the right car to satisfy our daughter with all the safety features to satisfy me and at the right price to satisfy the real boss (my wife). Not only would I recommend Open Road to anyone who asks, but I will only shop at this dealer for my future car buying needs.
-
July 2021 by Yasmine B.
If it's your first time buying a car (like it is for me) I would not recommend Volkswagen Bridgewater! I was so uncomfortable by the managers who bullied me into these extra fees that were not brought up during the test drive. They pulled out a blank piece of paper and started to come up with random numbers. They cursed and screamed when we didn't agree with their fees and kicked us out. Turned me off to even to continue looking into Volkswagens any more by my experience here!!
-
July 2021 by Mr. Z.
After going to a handful of dealerships, I've found that everyone is using similar tactics: they bring people in with a low-priced car, then end up requiring $1500-$4000 in fees. Some even say $7000 in fees. So Open Road VW of Bridgewater is not the worst, but I wish they could've let me know about the fees in a more upfront manner, and priced the car appropriately in the first place so I wouldn't have wasted my time on a car I could not afford.
-
July 2021 by D B.
Wow this place is absolutely horrendous. The sales people lie and the managers back them up. They try to swindle you with extra fees that aren't advertised and on top of that they curse and scream at their customers. The cars we test drove both had issues cracked headlights, chipped windshields and broken taillights. This place lacks any class, integrity or basic human decency. Bunch of slimy scumbags.